AutoNation Honda Miami Lakes - Service Center

Finance team Jeff, Frank Carcamo and other are liars! Went to to AutoNation Honda Miami Lakes for my first car purchase. The sales person Ali was exelent at doing his part, getting the cars i wanted to te Went to to AutoNation Honda Miami Lakes for my first car purchase. The sales person Ali was exelent at doing his part, getting the cars i wanted to test and what not. After finally agreeing to the car price, went over to speak with the Finance department in this case i spoke to Jeff. upon reviewing all the papers and getting my additional coverage pvc which included 10 included oil changes and tire rotations. i was able to take my car home. Two days go buy i get a call from Jeff (finance department) told me they were able to lower my montly payments and i had to go back to the dealer to sign a new contract. Went to the dealer and i i signed all the new paperwork and JEFF told me everything was the same nothing had changed. all good till that point. Fast forward till 11/14 i went for my first oil change that should be coverd with the plans i got. well, when i got there the service department told me i didnt have the plan. i showed them all the paper work i had. Still they told me i didnt have it. they took me to the finance department where i was greeted by a different finance manager i explained to him and told me that upon signing my new contract they had taken all the extra plans i had decided to purschse back when i had purchased the car. Basically they didnt want to accept the fault that they did not tell what they had taken the plans i got and lied to my face. then in this same visit sales manager frank carcamo comes around and then still does not admit fault of nothing told me i still had to pay for my oil changes and services because thats how life is. another manager at one point laughed at me and walked out. Very rude finance team that didnt do atleast something to help understand my side of things.! these people lied to me for no reason, because i would had been fine if they told me they needed to take some things away from my finance. Stay away from this dealer, better off to take your money somewhere else, where atleast they are not trying to scam you in a little or big way. More

Great service I bought a Honda Oddyssey 2013 about 6 month a go,since i bought it i notice 3 different time the brake petal when all the way down i call firts time I bought a Honda Oddyssey 2013 about 6 month a go,since i bought it i notice 3 different time the brake petal when all the way down i call firts time took it for a check but they didnt found nothing and they where other claims of the same in the sistem...Yesterday i was near the the Auto Nation Honda of Holywood when the brake pedal when all the way down and the car didnt whant to stop,but because i was near the hollywood store when to the service area where those people check the car saw the pedal go down and told me that was normal , i told them i almost hit a car about 5 min a go cause didnt have brake,the people in Auto Nation Honda in Hollywood did not want to help me and treat me like a dog,I CALL Neal Cambell at the Miami Lakes store and told me to drive down there,he check the car and told me that i have to leave the car there ,they got me a rental car they treat me Real GOOD at MIAMI Lakes Honda.Neal call me today and told me that the car did had a problem and they are going to fix it...i aprecciated Auto Nation Honda of Miami Lakes great people,but i dont recommend to go to the Auto Nation Honda in Hollywood because i coudl have and accident beacause of the problem and they just dind care..... More

I brought my vehicle(2008 Civic ,29558 mileages,Honda manufacture specs still in place ) to this Honda dealer on July/2013 for just an oil change. They recommended the transmission flush service and I we manufacture specs still in place ) to this Honda dealer on July/2013 for just an oil change. They recommended the transmission flush service and I went along with it. BIG MISTAKE!. unbeknown to me at the time ,they overflowed the transmission case above the dipstick level marks(way up).To make this nightmare story short ,I had to bring the vehicle back to this dealer twice, they changed the water pump, belt tensioner, belt an engine mount for a grand total 0f $1717.56.The service advisors were evasive and dismissive of my questions as to why? for all this problems since I have been maintaining my Civic service up to date thru the years at Hollywood Honda without ever confronting any of this emergency repairs. As anybody can see, my car problems are eerily similar to what the previous Honda customer had to face in this place. Coincidence or a trend?. Now, my car has vibrations from the brake pedal up to the steering wheel that I never had before since I bought it brand new from Hollywood Honda back in 2008.NOT a good place to bring your car for service or repairs, but that's just my opinion. More

I had a honda civic for many years. I serviced it religiously at maroone honda of miami. Let me tell you, they screwed up my car. They over flowed the coolant and i noticed too late. Multiple visits religiously at maroone honda of miami. Let me tell you, they screwed up my car. They over flowed the coolant and i noticed too late. Multiple visits because they could not find the reason for overheating. Yet they continued to charge! Car would not start on another brand new honda accord, they changed the battery only to be back there again!!! for the same reason! Beware of service advisor Jose. That guy is a true con. You will go in for an oil change and next thing you know youll be driving your car out having changed the motor mounts and having paid $300 plus dollars!!!!! a true con artist! Tasha is there just to warm up the sseats. She has no clue about cars, yet, she will be the most unhelpful person. However, watch out for Jose Alamo and the shop foreman. Shop foreman has no education and manners at all! They will take you to the cleaners after giving you major attitude!!! Will never go back there again!!!!!!!! More