AutoNation Honda Miami Lakes

Cuando busque hacer negocio con AutoNation Miami Lakes espere encontrarme frente a una empresa seria, pero realmente me lleve una sorpresa, me acerque un dia averiguar por honda civic 2014 y me atendio el espere encontrarme frente a una empresa seria, pero realmente me lleve una sorpresa, me acerque un dia averiguar por honda civic 2014 y me atendio el vendedro Carlos Alexander Mangual y su supervisor a quienes lea di todos los detalles del negocio, me llamaron al siguiente dia a hacerme una oferta por un vehiculo 2014 Honda Civic y cuando llego al dealer e inicio la espera para que reaizaran todo el procedimiento y papeleo me doy cuenta que lo que busca realmente el vendedor es entregarme un vehiculo con modelo de un ano anterior, me doy cuenta de esto he inmediatamente le recuerdo que el negocio no es con el carro de ese ano a lo que el vendedor me responde que no hay probelama que ya van a organizar, me dejan esperando 2 horas hasta que decido ir almorzar y regresar, le explico al vendedro y me dice que regrese en 30 minutos que esta un poco ocupado, cuando regreso al dealer el vendedor a preguntar por alexander, me atiende otra persona que por que el seguia ocupado y empezamos el tramite de papeleo donde vuelven a decr que es un honda 2013 a lo cual les digo que hay un error, a la hora aparece el manager diciendo que esa oferta no era real y que me deben subir el precio. Realmente me parece una falta de respeto y honestidad, intento de estafa porque lo que buscaban desde un inicio era darme un carro de un ano anterior y cuando vieron que me habia dado cuenta lo unico que hizo el vendedor fue entrar en su oficina y no salir de ahi, ni siquiera a disculparse despues de 3 horas de espera. Es primera vez que doy un Review desfavorable pero veo la necesidad de que las personas que tengan intencion de visitar este Dealer no pasen por esta misma situacion. More

I brought my vehicle(2008 Civic ,29558 mileages,Honda manufacture specs still in place ) to this Honda dealer on July/2013 for just an oil change. They recommended the transmission flush service and I we manufacture specs still in place ) to this Honda dealer on July/2013 for just an oil change. They recommended the transmission flush service and I went along with it. BIG MISTAKE!. unbeknown to me at the time ,they overflowed the transmission case above the dipstick level marks(way up).To make this nightmare story short ,I had to bring the vehicle back to this dealer twice, they changed the water pump, belt tensioner, belt an engine mount for a grand total 0f $1717.56.The service advisors were evasive and dismissive of my questions as to why? for all this problems since I have been maintaining my Civic service up to date thru the years at Hollywood Honda without ever confronting any of this emergency repairs. As anybody can see, my car problems are eerily similar to what the previous Honda customer had to face in this place. Coincidence or a trend?. Now, my car has vibrations from the brake pedal up to the steering wheel that I never had before since I bought it brand new from Hollywood Honda back in 2008.NOT a good place to bring your car for service or repairs, but that's just my opinion. More

Excellent customer service, prices, and cars. Both Yadira and Jordi (Sales person and Sales manager) were really helpful and answered all the questions I had about the car, giving me a great price at the end and Jordi (Sales person and Sales manager) were really helpful and answered all the questions I had about the car, giving me a great price at the end. I highly recommend this dealership!!! More

Overall experience was great. Salesman was very knowledgeable and pleasant to negotiate with; he was able to answer all of my questions in a very precise manner. I would recommend Alfonso Garcia a knowledgeable and pleasant to negotiate with; he was able to answer all of my questions in a very precise manner. I would recommend Alfonso Garcia anytime for someone who is looking forward to having a pleasant experience during the process of purchasing a car. More

Great customer service.. Wonderful experience! Manuel Frometa Fuentes did an amazing job at getting us exactly what we wanted.. All in all a great experience Frometa Fuentes did an amazing job at getting us exactly what we wanted.. All in all a great experience More

This is my 5th vehicles and this is my first time to visit Maroone. I may say that my visit was a success. Yadira was so friendly and patient. They were kind enough to help me get the vehicle I want and visit Maroone. I may say that my visit was a success. Yadira was so friendly and patient. They were kind enough to help me get the vehicle I want and helped me save me. More

We wanted a no-hassle experience, so went through the Costco auto program. We knew exactly what model and trim we were looking for, and Alex Mandel was very accommodating in answering all of our questio Costco auto program. We knew exactly what model and trim we were looking for, and Alex Mandel was very accommodating in answering all of our questions, explaining the different options, and locating the specific car for us. He was great at following up pre- and post-purchase, and we really appreciated his input and help throughout the process. The rest of the team we dealt with were also very professional. More