AutoNation Honda Miami Lakes

TERRIBLE SERVICE, AVOID THIS DEALERSHIP AT ALL COSTS!!! PLEASE READ, DON'T LET WHAT HAPPENED TO ME, HAPPEN TO YOU!! I had the most terrible experience of my life with the service department over at the Au PLEASE READ, DON'T LET WHAT HAPPENED TO ME, HAPPEN TO YOU!! I had the most terrible experience of my life with the service department over at the Autonation Honda in Miami Lakes and honestly rating them 1 star, is too much. I was helped by a service advisor who I thank for actually trying to help me throughout this nightmare of an experience as a first time tier 1 owner of a Honda. I strongly suggest anyone that needs to service they're Honda to STAY AWAY FROM THIS DEALER, they do not want to help you, they make it extremely difficult and STEAL your money. They took advantage of my ignorance, and did nothing in their power to help whatsoever, specially HENRY the service manager. Not even American Honda did a thing for me. I leased a 2018 Honda Civic Si in May. Three weeks and 1,890 miles into my lease, my clutch got stuck as I was driving and smelled terribly burnt and the car then became immobile, therefore, I had to get it towed to the nearest Honda dealer, which turned out to be Autonation Honda of Miami Lakes and the worst mistake anyone can make. I also had to PAY for the tow that Roadside assistance should have covered according my lease agreement. The next day I get a call from the dealer and they immediately, without question, declared the damage as negligence and declaring that the warranty would not cover anything, and denied me all of my benefits of a rental car, which I had to pay $525 out of pocket for, or any kind of help I deserved considering being a first time owner with an excellent record and having the lease plan that I had, by just simply lifting the vehicle and VISUALLY DIAGNOSING IT. They didn't take apart the vehicle to confirm the damage or "negligence" from their so called "visual diagnostic" until I nagged about it for about a week. When the time came that they actually dismantled the vehicle and confirmed the "negligence", they showed me the damage on the clutch and it was simply INSANE, there was no possible way that in the time period that vehicle was in my possession, the intense clutch damage occurred. Impossible. I had other professional sources analyze the damage and they told me it was impossible that in the time the vehicle was used, no matter what treatment was given to such a technologically advanced and fully controlled/metered brand new car, it was impossible. While I was in the process of contacting Honda corporate (American Honda), the service manager HENRY called me with a sense of rush and hostility, telling me that I needed to do something about the vehicle asap because it had been a week that the it had been obstructing one of his lifts, which was never my intention because I wanted my vehicle out of there as much as he did, and made me feel responsible for the loss of money to the company. When I attempted to explain that we were in the process with corporate and thats why it was taking longer than normal, he spoke over me and wouldn't let me speak and when I asked him to let me speak, he said he didn't have to do so and as a professional myself that I work for an exotic car rental company, I know the importance of having proper and professional customer service, so that was entirely out of line, disrespectful, insulting, and unacceptable. He then gave me a call back telling me that they were going to put my vehicle back together and park it outside and to have it towed out there that same day that he refused to work on it and for me to figure it out. Minutes later my service advisor called me telling me he smoothed things out with HENRY and that they were going to give me a couple extra days to get the parts and fix the vehicle. Thats an all around unacceptable and terrible customer service from the MANAGER of the service department. How could I not feel hopeless? How could I not feel like I'm being robbed from the company Ii trusted to lease this vehicle from? After spending approximately $2,530 in parts and labor, it took over a week for parts to get to them. When they fixed the clutch, the mechanic said that the gear was grinding and that another gear wouldn't go into place correctly, meaning they now how to dismantle the transmission again only to find the I had to spend another $1,200 in only parts, waiting another two weeks after having ordered them through them, totaling an entire month wait that I was not able to use my car that I purchased in May while still making that monthly payment. To top it all off, when I finally received my vehicle I found scratches on the roof and in a couple of other spots, the car was dirty and dusty inside, and it was entirely empty on gas. As the day went by and I was arriving home, I heard something scrapping on the ground and when I get off to check, the metal plate that covers the bottom of the vehicle and transmission was flapping and scrapping on the ground because someone forgot two screws. How am I supposed to feel comfortable that they did a good job repairing my vehicle if there were missing screws? How do I feel safe knowing that its a possibility they forgot an important screw? Honestly, the most terrible month of my life, mentally and financially. I felt that I was taken advantage of by such a HUGE CORPORATION that claims to be one of the #1 place to go get yourself a new car. They were extremely rude, unhelpful and left me hopeless with an empty wallet. I hope this helps anyone going through something similar in this horrible dealer. I don't want another person taken advantage of. More

Very dishonest managers on the buying business They offered me a quote of about $2600 on email, when I got there after 1 hr driving, i was offered $1700 by R. CANO And once I had signed ALL PAPER W They offered me a quote of about $2600 on email, when I got there after 1 hr driving, i was offered $1700 by R. CANO And once I had signed ALL PAPER WORK and had cancelled my insurance on my sold vehicle, Eric Torres the mgr came and said with a total lack of sympathy he could only give me 1k. These men have a total lack of decency and disregard to the feelings and the time of people. NO apologies no sympathy. I felt soo humiliated. I would never in my life do any kind of business with these ppl. extremely unprofessional and RUDE. More

MUY BUENO Thank you so much for everything. I love my new car. Honda Accord. They did everything for me. I appreciate your help and service!! :) Keep going! Thank you so much for everything. I love my new car. Honda Accord. They did everything for me. I appreciate your help and service!! :) Keep going! More

They did not want to give me a free estimate .They charge $125.00 for each estimate I don't recommend .no no no no .They charge $125.00 for each estimate I don't recommend .no no no no More

EXCELLENCE! I WANT TO THANK ELIECER RIVERA (OUR SALES REPRESENTATIVE) FOR HIS AMAZING SUPPORT AND HELP IN GETTING US OUR CAR. HE HELPED US IN GETTING US THE LOWER I WANT TO THANK ELIECER RIVERA (OUR SALES REPRESENTATIVE) FOR HIS AMAZING SUPPORT AND HELP IN GETTING US OUR CAR. HE HELPED US IN GETTING US THE LOWERS INTEREST % AND LOWERS MONTHLY PAYMENTS, I RECOMMEND THIS DEALER AND THIS SALES REPRESENTATIVE, GREAT CUSTOMER SERVICE AND SPECTACULAR DEALS. THANK YOU ELIECER FOR ALL YOUR HELP! LIOSDEN RODRIGUEZ More

Best customer service By far the best dealer I've ever been to. Guillermo, the sales man who attended me, was so patient and understanding of the fact that I was a first ti By far the best dealer I've ever been to. Guillermo, the sales man who attended me, was so patient and understanding of the fact that I was a first time buyer. He gave me the best advice when I told him I was afraid of starting my credit. He said, "It's now or never". I want to thank Guillermo for being a great sport and a great person. Because of him I drove out of your dealership with practically a brand new 2013 Honda Civic. Thank you guys so much. More

ROLANDO CESPEDES IS WONDERFULL MY WHOLE FAMILY HAS ALWAYS HAD HONDAS AND WE HAVE ALWAYS HAD A GOOD EXPERIENCE BUT ROLANDO CESPEDES HAS MADE MY FIRST CAR EXPERIENCE WONDERFUL!!! HE MY WHOLE FAMILY HAS ALWAYS HAD HONDAS AND WE HAVE ALWAYS HAD A GOOD EXPERIENCE BUT ROLANDO CESPEDES HAS MADE MY FIRST CAR EXPERIENCE WONDERFUL!!! HE WAS KIND, PATIENT AND HELPFUL! HE GUIDED ME THROW EVERY STEP. HE IS THE BEST! THANK YOU ROLANDO!!!! More

Thank you Pierre Boulos for your amazing customer service My wife just bought her first car in her life. She had a Honda Accord , I was very happy for her. I wanted this to be an outstanding experience and t My wife just bought her first car in her life. She had a Honda Accord , I was very happy for her. I wanted this to be an outstanding experience and this exactly what happened. Special thanks to Pierre Boulos for his honesty and professionalism. I will definitely come again to replace my old Honda Civic when I decide to and I will go straight to Pierre Boulos to make that deal. More

Ask for Rolando Cespedes! Rolando Cespedes: This man was the absolute best salesman during my experience in financing a car with this dealership. He had a great attitude and wa Rolando Cespedes: This man was the absolute best salesman during my experience in financing a car with this dealership. He had a great attitude and was extremely polite. I never felt pressured or pestered during negotiations with him. He went above and beyond in terms of doing everything he could to get the deal done. The man has a kind heart and a great view on life. I recommend him 100% to anyone who goes into that dealership looking for a car! More

Trato Excelente en la compra de un Honda Recibi muy buena atención durante la decisión de compra de un auto Honda, empezando por la Srta. Claudia Fernandez que fue muy amable durante los inte Recibi muy buena atención durante la decisión de compra de un auto Honda, empezando por la Srta. Claudia Fernandez que fue muy amable durante los intercambios de correo hasta la atención fisica en el lugar con la presentación del auto, durante el testing drive y la discusión de los costo y valoración de mi auto. Mas adelante el Financista Sr. Darien fFresco fue muy amable y mostro que es un profesional en su materia, nos mostro diferentes propuesta financiera y nos ayudo en encontrar lo que deseabamos en tema precio, financiamiento y valor der trading auto. Y por último se concluyo el negocio con la presencia del Sr. Randy Cano al que le solicite un mejor valor final para cerrar la compra y luego de analizar el caso lo otorgo y nos felicito por la compra. Mostro su disposición a negociar con el objetivo de llegar a un acuerdo final donde ambas partes ganaran. MUCHAS GRACIAS A LOS TRES: CLAUDIA FERNANDEZ, DARIEN FRESCO Y RANDY CANO More