AutoNation Honda Lewisville - Service Center

Service Dept This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been ve This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been very polite and explained everything to me so that I could understand. I stand my them. More

Inept service group Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowi Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowing it was walking all over the road over bumps. No amount of persuasion would change their mind. Drove it off their lot directly to David McDavid Honda who let me leave it with them. The next day they called to tell me the rear passenger shock was locked out and the rear driver shock was worn out. They replaced both under warranty and had me on the road in less than 24 hours total. This place is closer, but a waste of time to deal with their service group. Drive further and make sure someone that is knowledgeable is working on your vehicle. More

Very careless service I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested changing air filter. They didn't change it. The transmission fluid still looks dark after paying $80 for flushing it and filling. Paid $350 for oil change, valve work, and transmission fluid. More

Worst Service Department Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service to another dealership. More

The service and repair department at AutoNation in Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in Jul Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in July, my wife took our Honda Civic to AutoNation Honda in Lewisville, TX. She had heard some loud noise coming from under the hood. They looked at it and stated the tires were wearing unevenly and that we needed new tires. We proceeded to go get tires for the car which cost over $300 but the noise could still be heard. We took it back to the dealer a couple of days later for a second time and miraculously, they found a problem with the CV joints. They supposedly fixed the issue at that time but did not offer any condolences or credit for the tire cost. At this point, we were disappointed that we spent money that was not necessary but at least we thought the car was fixed because the noise had stopped. Well, we were wrong.... This past weekend, my wife was driving the car with our 4 year old daughter and my wife said it felt like the front right tire was about to fall off. She stopped at the first place she could find which was a Valvoline shop and they were nice enough to take a look at it for her. They put it up on a jack and said the tire was fine but the mechanic that did the CV joint was an idiot and had no business working on cars. He used a regular nut instead of a castle nut and he failed to put a pin in it as well. He stated that the nut that was on there had come loose and was a half of turn from coming off all together. in his words, if that would have happened, my wife would have lost complete control of the car and no telling what would have happened to her and my daughter. He tightened it for us and wrote us a letter to provide to the dealer that explained what was wrong in his opinion. I took it back to the dealer for the 3rd time. I spoke with Chuck, the service manager, and after another inspection, he agreed the mechanic did indeed use the wrong nut and did not put a pin in it. Chuck admitted it was their mistake. My wife and I have lost complete trust in the Honda dealership and the vehicle. How can we trust that it is fixed this correctly this time? How do I know my wife will not lose control of the vehicle at any time??? We asked the service manager for an extended warranty or something for our trouble and for the money we had to spend for their mistake and he offered us $100 credit at their store! What a joke! I have spent 15 to 20 hours away from work trying to get this fixed, spent over $300 on tires that were not needed and now have a wife that is afraid to drive her car. I am very thankful that my wife stopped by the Valvoline shop that morning! I am also thankful and I am sure you are as well that I am not contacting you to inform you that my wife was in an accident due to your mechanic’s mistake. More

I own 2 Hondas and I take them both to this dealership for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't po for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't possible they provide a free rental car. More

The first time I got bad service (tire rotation, w/o tire balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repa balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repair on the brake system completed, got in the car, and it did not feel right. Took it right back and they discovered air in the braking system. Then the following day the !VSA warning light started to come on intermittantly, as well as an occasional flash of the BRAKE light. Took it to another dealership (because frankly my trust had already gone to non-existent) and they discovered the brake fluid was low. You would think both of these details would be automatically checked after taking the brake system apart.....Never going there again. Jim McNatt Honda service up the road 15 min is now my choice! More

I love Bankston Honda. They are all wonderful, always spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to be longer than expected they always let me know and explain why. They mail discount coupons if you keep your address up to date and always honor their online coupons (if one I've printed has expired, I just check online again and there is another one!). I've bought two Hondas from them in the last few years. The salesman, managers, and finance gentleman were friendly, honest, and genuinely excited for me about my new purchases. A great environment. There has been some shift in management over the last few years but it hasn't changed the overall quality of service and attitude. Definitely recommend Bankston Honda's service and sales to everyone I know. **Not sure what dbronson thinks is a joke about the state inspection price, but by law that can't be discounted. The state sets the price, and no coupon or discount will apply. She should contact the state to complain about it; that's not Bankston's fault! More

i feel since they have made jeff the manager the service people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give m people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give me a 15% discount from a coupon that i had from freeman honda..robbie stated he couldnt do it but could give me 10% but when i mentioned how munch money thru out the years i have given honda he said he would ask jeff i feel like they are out to jus get your money now and they do not care about the customer..i am very upset i have always felt pleasant about the service i received from honda but now i will be looking for another shop to take my car..freeman is the best service i have ever recieved i will jus have to travel 1 hour away which bankston is jus 5 mins away jus to get good service..something needs to be done about them at bankston are they will lose good customers like myself. i was told this time my car would be 582 with tax but now its 687 since i have a 15% coupon all of a sudden they called me and said something else popped up that was wrong with my car..i feel they are only out to get them money wat a shame in this time where the economy is so bad....oh well off to freeman i shall go..any where but banskston..oh i will get oil changes but nothing else...ps:this is my only transportation i dropped my car off may 18th car was not ready till today may 19 and its now 2:19 and still not ready but did they offer me a rental..nooo also my inspection sticker is expired did they mention that to me nooo i had to call them back and ask them to do that and robbie stated that i couldnt get a discount on that and it would cost me 39.75 wat a joke..lol..wow bankston service really sucks and i will be sure that no one i know will ever have to encounter wat i been thru. More

My 2002 Honda Accord SE just hit 105K miles. I was looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda Cars of McKinney quoted me about $1200 for this service. I also wanted to get my transmission serviced which was an additional $99. I had a 20% off coupon from them so it would bring the price down to $1040 plus tax and shop supplies. I called them again the next day and they quoted me $1100 for exact same service. Called the third time and they quoted me $1400. At this time, I was frustrated and decided not to take my car to them because they were unreliable. I called Ruth Riley, David McDavid and Bankston. All of them quoted somewhere between $1000 and $1200 for this service. Please note that I am not only getting the timing belt changed but also changing all belts, balancer belts, seals, water pump etc. etc plus transmission flush. All said they will accept other Honda dealers coupon but when they heard 20% off, they backed out. They were only willing to honor up to 10%. Anyway, Bankston was cheapest of them all so I called them again to confirm that the price they quoted me is correct and they were. The only difference this time is that they said they will accept 20% off coupon from Honda Cars of McKinney. I went down there and asked the service rep to give me a final quote in writing. He made an invoice for $846 after 20% off and taxes etc. I left my car there. I did get a call from him saying that I need brake oil and power steering oil flushed which was an additional $200 which I declined. He also told me that I need a new air and cabin filter..additional $100 which I declined. I also needed alignment but my tires hardly have $5000 miles on them so I’ll pass on that too. Anyway, he said that in that case, my car is ready and I should come pick it up. When I got there, my TOTAL invoice was for $799. I saw a charge for $10 misc. fees but I did not question it as I was saving $47 by not showing the invoice he printed before I dropped my car off. Anyway, I am very happy with the overall quality of work so far. The car feels like it did when I bought it new. I would recommend this dealership to anybody who lives in North Texas area. The only bad thing is, they don’t have loaner cars but they do have rental facility on premises and will probably share the rental cost with you. I didn’t ask for it so I can’t tell. More