AutoNation Honda Lewisville - Service Center

Great customer Service, wait time was not that long. Prices were a little high. Work quality was great. Over all I am satisficed with the work. Prices were a little high. Work quality was great. Over all I am satisficed with the work. More

AutoNation Honda provides the best Customer Service and Experience! Everyone has a positive attitude and goes out of their way to make you happy. Mike in the Service Area was outstanding! Experience! Everyone has a positive attitude and goes out of their way to make you happy. Mike in the Service Area was outstanding! More

Everyone was helpful.work was completed in a timely manner. Customer areas were clean, would gladly recommend. James and Ryen were top notch and great to work with. manner. Customer areas were clean, would gladly recommend. James and Ryen were top notch and great to work with. More

Over the last 4 years, I have bought 2 cars and highly recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in th recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in the location for service there was very few employees in the store. The one I spoked to about it said they had to let most of their workforce go. It shows... For the last week+, I have called, left messages, and just been aghast at how bad service has been. Almost every time I called and went to the service option, I was sent to a offsite call center that then sent me to Tammy or Scott's voicemail. That was, according to me phone, 17 calls not including transfers. The first time I called I got to Steve at the location. He said he needed some paperwork before they could schedule me and would call me back shortly. -- That was over a week ago now. Mostly I get sent to the service manger's Tammy's voicemail. Not once have I been called back. The last time I called I did not choose service. I picked Sales. And that got me right to Richard (I think... this was the 3rd call of the day) who said he was one of the Managers for the store. After finding my account and explaining what has been going on, he said 'I will go over and speak to Tammy right now and have her call you right back'. That... was 6 hours ago. No call. I was planning on buying another car here. Now... I think I will take my business elsewhere for purchases. Unfortunately, I have to deal with them for several more years for service and warranties that I purchased with my cars. It's such a same that this one experience has absolutely ruined my opinion of this location. Shame. Shame. Shame More

Had rattle in dash of my 2018 Accord. Rusty Wallis tried three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fix three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fixed it the first time. Also, the dealership is quiet during the week if you need to work there. More

I had an engine replaced by the service department and they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be rep they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be replaced again. Its been three weeks and still not fixed and they wont provide a loaner/rental. More

We came to pick up a car that was serviced and we communicated the last name of the person who had dropped off the car, car type, color, etc. However, this dealership had erroneously put the first na communicated the last name of the person who had dropped off the car, car type, color, etc. However, this dealership had erroneously put the first name as the last name. Then, the person who catered to us, Joe Sims, asked us who spoke to the person on the phone but we weren’t told we had to provide that specific information considering the database should find customers based on last name and vehicle type and more. Then Joe Sims’ tone to us was very mean because he was blaming us for giving the wrong name which is wrong. We gave both the first name and last name. Then, we gave the phone number and then we were referred to another very nice guy. While the second guy was very nice, Joe Sims was very mean to us. More