AutoNation Honda Lewisville - Service Center

Service is excellent. Employees are friendly. Waiting area is spacious and clean. Car wash is provided after service. area is spacious and clean. Car wash is provided after service. More

Normally I am very pleased with the service here. However the dealership was unable find and fix my problem, it continues and I am extremely upset over the problem. I will be bringing it back to hopefully g the dealership was unable find and fix my problem, it continues and I am extremely upset over the problem. I will be bringing it back to hopefully get it fixed this time. More

My service representative Jon was very professional. He kept me informed throughout the whole service. The service was completed quickly. I am very pleased with the care I received as a customer. kept me informed throughout the whole service. The service was completed quickly. I am very pleased with the care I received as a customer. More

Thank you to my service adviser Cynthia for helping me decided what’s next steps I needed to service my vehicle . She was Great! A decided what’s next steps I needed to service my vehicle . She was Great! A More

Had a very pleasant experience with the service technician Steven Yoo. technician Steven Yoo. More

Horrible service department. Multiple times messages have been left and no return calls. The general manager never returns your calls. been left and no return calls. The general manager never returns your calls. More

Any rating for this service department above a 1 are bogus. I have called this service department on 6 - 8 occasions and have never been able to connect with a service advisor. I have left messages bogus. I have called this service department on 6 - 8 occasions and have never been able to connect with a service advisor. I have left messages on each occasion with name and number and NEVER received a return call from any of them. Called the General Manager on two occasions with no answer. Left messages and no return calls. DO NOT USE THIS DEALERSHIP BECAUSE THEY ARE INEPT AT EVEN A SIMPLE TASK SUCH AS RETURNING A PHONE CALL. By the way, I rated them a 1 and their system upgraded it to a 2. If I could rate it 0 I would have done it. More

Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely t world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful. Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back! More

I took my Honda for my first oil change,The advisor I took my Honda for my first oil change, The advisor Cynthia was very helpful She explained what I have under my Honda maintenance care . The work I took my Honda for my first oil change, The advisor Cynthia was very helpful She explained what I have under my Honda maintenance care . The work was done quickly and Cynthia made sure that my car is clean before I left More

Called Service agent multiple times to followup on parts enquiry that was pending from last car service and no answer to calls or email. Service agent: Steven Yoo enquiry that was pending from last car service and no answer to calls or email. Service agent: Steven Yoo More