AutoNation Honda Lewisville - Service Center
Lewisville, TX
729 Reviews of AutoNation Honda Lewisville - Service Center
Very attentive service representative - James Norris - took care of all requests. Always kept me updated every step of the way. Great service! I will continue using them. took care of all requests. Always kept me updated every step of the way. Great service! I will continue using them. More
Normally I am very pleased with the service here. However the dealership was unable find and fix my problem, it continues and I am extremely upset over the problem. I will be bringing it back to hopefully g the dealership was unable find and fix my problem, it continues and I am extremely upset over the problem. I will be bringing it back to hopefully get it fixed this time. More
My service representative Jon was very professional. He kept me informed throughout the whole service. The service was completed quickly. I am very pleased with the care I received as a customer. kept me informed throughout the whole service. The service was completed quickly. I am very pleased with the care I received as a customer. More
Any rating for this service department above a 1 are bogus. I have called this service department on 6 - 8 occasions and have never been able to connect with a service advisor. I have left messages bogus. I have called this service department on 6 - 8 occasions and have never been able to connect with a service advisor. I have left messages on each occasion with name and number and NEVER received a return call from any of them. Called the General Manager on two occasions with no answer. Left messages and no return calls. DO NOT USE THIS DEALERSHIP BECAUSE THEY ARE INEPT AT EVEN A SIMPLE TASK SUCH AS RETURNING A PHONE CALL. By the way, I rated them a 1 and their system upgraded it to a 2. If I could rate it 0 I would have done it. More
Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely t world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful. Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back! More