AutoNation Honda Lewisville - Service Center

The staff was friendly enough, but had to be prodded. I never spoke to my assigned service rep until it was time to pay out, and I had to ask for that. It should not take 3 hours for an oil change, This never spoke to my assigned service rep until it was time to pay out, and I had to ask for that. It should not take 3 hours for an oil change, This is why people prefer to not go to the dealer, but there was a skid plate on the car that my local oil change place was unable/unwilling to remove to get to the oil filter. More

The parts and service team were friendly and attentive the moment. I walked in. Ryen immediately assessed and took care of the service request. the moment. I walked in. Ryen immediately assessed and took care of the service request. More

Excellent customer service. Alex was great! I will be back Jan 1, 2022 to have additional service done. I also LOVE the $10 cleaning car. The guys did a good job. back Jan 1, 2022 to have additional service done. I also LOVE the $10 cleaning car. The guys did a good job. More

The service center folks are extremely helpful, thoughtful, and knowledgeable. Michael took the time to go through the results with me as well as any thing I might want to pay close attention to i thoughtful, and knowledgeable. Michael took the time to go through the results with me as well as any thing I might want to pay close attention to in the future. Overall, a great experience and one I would recommend. More

Repair for a recall went smoothly.. recommend this dealership my service advisor Mike was very helpful. dealership my service advisor Mike was very helpful. More

James was very courteous and took care of the car efficiently and all was done in a timely fashion efficiently and all was done in a timely fashion More

Alex Hernandez was wonderful! She was cheery, thorough, and very professional in handling our Honda's service needs. Our car was ready at the time she told us it would be and the repairs were completed a and very professional in handling our Honda's service needs. Our car was ready at the time she told us it would be and the repairs were completed at the cost she quoted. I know she hasn't been with AutoNation long, but she is a credit to your dealership. Thanks Alex! More

Customer friendly service—-answered questions in helpful way—-Collin seems really interested in providing timely, friendly, informed service. way—-Collin seems really interested in providing timely, friendly, informed service. More

Easy online and phone appointment process - was able to prepone by calling them to check availability. Once I checked in, everything was smooth. Steven was courteous and to the point. Service finished on prepone by calling them to check availability. Once I checked in, everything was smooth. Steven was courteous and to the point. Service finished on time. Overall a positive experience. More

Excellent service, explained everything clearly. Explained the extra service recommended & the exact cost. Had the car ready for pickup when promised. clearly. Explained the extra service recommended & the exact cost. Had the car ready for pickup when promised. More