AutoNation Honda Lewisville - Service Center

I have used this dealership since 1996. I have purchased 2 Honda Accords -- 2004 and 2012 I also purchased a 2004 Honda Pilot. This is the only dealership I have used to service my I have purchased 2 Honda Accords -- 2004 and 2012 I also purchased a 2004 Honda Pilot. This is the only dealership I have used to service my vehicles. I still have the 2004 Pilot -- just changed the timing belt -- second time since owning the Pilot. More

Autonation did a good job in servicing my pilot. Ashley did a good job in helping me. Ashley did a good job in helping me. More

Cynthia was a super advisor! ! I was a walk in service and she took time to help me!!she was so sweet and got the job done! ! I was a walk in service and she took time to help me!!she was so sweet and got the job done! More

Maintenance is always done as requested and any additional needs is communicated by phone or when I pick up my car additional needs is communicated by phone or when I pick up my car More

I would take my vehicle back any time. Friendly service! Mike is the best! 10/10 Friendly service! Mike is the best! 10/10 More

Ashlyn in the service department was amazingly helpful when we needed service and some repair on our CRV when we needed service and some repair on our CRV More

Christine has been my advisor for years and even though she is no longer in that position, she makes sure I receive the highest caliber of service. she is no longer in that position, she makes sure I receive the highest caliber of service. More

Shuttle provided both from and to my house. Great experience with service advisor. Communication was open and easy. Great experience with service advisor. Communication was open and easy. More

My husband made an appointment to take my 2019 Civic in to replace the engine splash shield. Our service representative was Ashlyn Krueger. She said she would call back with cost information. She never cal to replace the engine splash shield. Our service representative was Ashlyn Krueger. She said she would call back with cost information. She never called back and the service department did not pick up when I called. The car arrived about 20 minutes early to the dealership and my husband again asked for cost information, but Ashlyn could not provide any. My husband was told the service would take about an hour and a half. After an hour and a half, my husband checked to see when the car would be done and was told an hour. He went to lunch and came back 30 minutes later. After another 30 minutes, he again asked when the car would be done. He was then told that the part was not in stock but on back order. What a waste of time! We had dubious service last time and didn't leave a rating, but this was total incompetence. We still have not received a call that the part is in stock. Update: we were told that the part was not available at any nearby Honda dealership and that it was being ordered for us. Not true. Calling back, we were told the part hadn't been ordered for us and we'd have to pay for the part in advance. Called another dealership and learned they had the part and could install it for less than AutoNation quoted. AutoNation has completely lost our future business. Sad, because until the last two visits we had received excellent service. More

They were ready for my scheduled appointment when I arrived. I thought the texting with the service manager was helpful. arrived. I thought the texting with the service manager was helpful. More