AutoNation Honda Lewisville - Service Center

Courteous service department. Clean and comfortable waiting area. Clean bathrooms. Easy drop off and pickup. Clean and comfortable waiting area. Clean bathrooms. Easy drop off and pickup. More

Ryan Levi took great care of my car and amazingly quickly. I needed an oil change and an inspection but was under a time constraint because my husband had a doctor's appointment. Ryan worked the car quickly. I needed an oil change and an inspection but was under a time constraint because my husband had a doctor's appointment. Ryan worked the car through in under an hour--even getting it washed! I would definitely recommend him and Autonation Honda for great service. More

Mike Malone at Auto Nation Lewisville always go above and beyond to take car of us with our Honda CRV. It is nice to have someone you can trust! Highly recommend beyond to take car of us with our Honda CRV. It is nice to have someone you can trust! Highly recommend More

Had a great experience. Oil change was quick and efficient. Will bring back again for further service. Oil change was quick and efficient. Will bring back again for further service. More

I went in for a simple oil change and I was there for 3 hours, it was very frustrating. The representative I was working with was very nice but he kept me waiting for so long. I have never had to wait this hours, it was very frustrating. The representative I was working with was very nice but he kept me waiting for so long. I have never had to wait this long for any service and was very upset. More

Good services with all reasonable charge. You could call to check for next day appointment. They will text or email you about service status, then you will have estimate how long will be take You could call to check for next day appointment. They will text or email you about service status, then you will have estimate how long will be take/wait More

Everything went as planned when I dropped off my car at 7am knowing that when a text came that the car had been totally serviced and new tires put on, I could rely on a driver picking me up and the checkou 7am knowing that when a text came that the car had been totally serviced and new tires put on, I could rely on a driver picking me up and the checkout to go smoothly with my car good as new. I depend on the service manager to keep me apprised of service that my car needs to keep it great working condition. Thank you ! More

Service was good. Waiting area was comfortable and work was completed in approximately the time predicted. Waiting area was comfortable and work was completed in approximately the time predicted. More

Cynthia and team did a great job in a prompt manner (especially when I needed it done fast). ! (especially when I needed it done fast). ! More

I always try to cut service I industry some slack because it’s a tough job. That being said… when I purchased the car I was told I could go to any AutoNation for services but when I called the one closest to it’s a tough job. That being said… when I purchased the car I was told I could go to any AutoNation for services but when I called the one closest to me they had attitude because I have a Honda and not a BMW. So I have to drive all the way to Lewisville from downtown Dallas to get horrible service on my vehicle. I have to go there since I bought 6 oil changes with the car. Even when I book an appointment, it always takes over an hour and a half to get my oil changed. This last time it took 3 hours. What is the point of scheduling an appointment if you are just going to disrespect people’s time like that? After the third hour hit, I had to ask someone for a status update. I saw my car ready to go in the front of the line too but no one communicated anything with me in that whole 3 hours. I could tell this place was disorganized because the service rep had piles of paperwork on his desk. While I was checking out with him another rep drove my car and parked it just to come back inside and bring it out front again. Poor communication between the customers and employees it looks like. On top of everything, I left the lot with writing in my windshield saying “no wash” and other numbers. I am debating whether or not I even want to go back for my last oil change. More