AutoNation Honda Lewisville - Service Center

Cynthia Cortez is the definition of great customer service. She's by far the best service advisor I've had. She kept me updated without me having to ask. Autonation Honda is very lucky to have you on service. She's by far the best service advisor I've had. She kept me updated without me having to ask. Autonation Honda is very lucky to have you on their team. The experience she provided was great. I will definitely be taking my car back for any services I need done, thanks to Cynthia. More

Service center does an excellent job. Service adviser Mike Malone is super competent and helpful. Service adviser Mike Malone is super competent and helpful. More

We’re unhappy with a Lewisville Honda interaction for 4 reasons: 1. Bad repair 2. Unfairly charge us $169.95 3. Stolen power inverter 4. Would not respond to our calls In July we drove our Odyssey f reasons: 1. Bad repair 2. Unfairly charge us $169.95 3. Stolen power inverter 4. Would not respond to our calls In July we drove our Odyssey from Illinois to FlowerMound to visit family for a week; smelled gas very strong, so took to Lewisville Honda on the Monday. We stated strong gas smell and if they can fix the sliding door this week we want that done. Stated same in multiple additional conversations during the week… if the door can be fixed this week we want that done. Fast forward to Friday afternoon: fuel pump fixed under recall, but door is not fixed and Lewisville Honda wants a $169.95 diagnostic fee. We drove it to FlowerMound Friday evening and packed for our 12 hour drive back to IL. Saturday morning we drove half mile and car stalls out, as fuel line retention clip is not secure and has popped off the fuel pump. Fuel was pouring all over the street in a small river. Lewisville Honda sent a wrecker, but did not give priority to the simple fix, while knowing we need to drive 12 hours that day. We’re not on the road to IL until 2.30pm…. for a 12 hour drive! Once under way, we realized either Lewisville Honda or their preferred wrecker stole our power inverter that morning. Then we could not charge phones on the 12 hour drive. Lewisville Honda would not respond to our repeated attempts to call and discuss what happened. We appreciate they did eventually get the fuel problem fixed, they gassed it up, and Cynthia was pleasant to talk with. But for the 4 reasons mentioned above, Lewisville Honda gets a thumbs down. More

It is close to where I live and always responsive when I have questions about car technology and service. have questions about car technology and service. More

It was easy to schedule the appointment to check some slippage I'd been having with my 2008 Civic. The associate, Ryan, was very professional and kind. They changed the transmission fluid quickly and wer slippage I'd been having with my 2008 Civic. The associate, Ryan, was very professional and kind. They changed the transmission fluid quickly and were upfront about some other minor issues that need addressing. I removed one star because they stated it would cost $77 to change the passenger-side brake light. The brake light is a $5 part, and the labor is about 10 minutes at most. I certainly understand the need for the dealership to make a profit, but this seems excessively greedy and unnecessary. It turned out we had an extra brake light at home, and my husband (who's not a mechanic) watched a YouTube video and fixed the light in a few minutes' time. More

Just had a wonderful experience! I was at work and my teenage daughter experienced tread separation on one tire. Unfortunately, I couldn’t leave work to help her. Our service advisor I was at work and my teenage daughter experienced tread separation on one tire. Unfortunately, I couldn’t leave work to help her. Our service advisor, Shaela took care of everything! She arranged shuttle rides for my daughter and got everything fixed in very good time. My daughter felt very comfortable and taken care of. Shaela made a stressful situation manageable and pleasant. And, I am very grateful for the great service and kind attention! More

It has been two weeks we’ve been waiting for the phone call for the part replacement. Was supposed to be next day. call for the part replacement. Was supposed to be next day. More

Excellent customer service, process and delivery! Outstanding work from staff and AutoNation team members: Shaela, mechanic and company. They all made it easy for me every step of the way. Best Au Outstanding work from staff and AutoNation team members: Shaela, mechanic and company. They all made it easy for me every step of the way. Best AutoNation dealership! More

Ashlyn was fantastic. She was professional, friendly, personable, and made sure we stayed informed. She kept us informed of ever step in a very timely fashion. Even thoug She was professional, friendly, personable, and made sure we stayed informed. She kept us informed of ever step in a very timely fashion. Even though we were early for our appt, Ashlyn made sure our needs were met right away. More

Excellent Ashlyn was there when I came to the dealership and informed me all the way through? and informed me all the way through? More