AutoNation Honda Lewisville - Service Center

I have been dealing with Honda in Lewisville for at least 15 years, and I always have a terrific experience- this is why I keep bringing back my car for service here. Mike in the service department is great 15 years, and I always have a terrific experience- this is why I keep bringing back my car for service here. Mike in the service department is great!! More

The only saving grace of this dealership is it’s service department. I always receive good service from the team at Autonation Honda of Lewisville. department. I always receive good service from the team at Autonation Honda of Lewisville. More

I was happy to find out that the noise I reported was discovered after I dropped off my vehicle. Parts were delivered the next day and service completed as promised. I pointed out a problem that I failed discovered after I dropped off my vehicle. Parts were delivered the next day and service completed as promised. I pointed out a problem that I failed to report initially. The service center rep took a look drove my car over to service and brought it back within 10 minutes with problem sovled. More

Very friendly staff and the work was done in a timely manner! Ryen was also very communicative before my appointment which I really appreciated manner! Ryen was also very communicative before my appointment which I really appreciated More

Great customer service. My appointment was made, I was in and out in an adequate amount of time. My appointment was made, I was in and out in an adequate amount of time. More

I bought 2 cars from AutoNation Lewisville and its always a great experience, even every service is done efficiently. a great experience, even every service is done efficiently. More

Ashlyn Krueger did a wonderful job, did my work in a timely manner. She went over the repairs but didn’t push me aggressively to get those done, which I appreciate a lot. timely manner. She went over the repairs but didn’t push me aggressively to get those done, which I appreciate a lot. More

I had an appointment for A1 service for my my 2022 Civic. When I arrived for my appoinment, I was ignored for over 10 min, while customers who arrived after me were helped. Once Cynthia Cortez began helping When I arrived for my appoinment, I was ignored for over 10 min, while customers who arrived after me were helped. Once Cynthia Cortez began helping me, she was immediately combative and told me that James would be taking care of me from here on out (i.e., before I had said anything more than, "Hello," to her). She refused to accept the mileage I told her, demanding to see it for herself. Once she did, she stated, "Huh." She then told me it would be 3 hr for an oil change, wagging her finger at me that she had to help the people with appointments. I reminded her that I did, in fact, have an appointment, and that an oil change and tire rotation typically took about an hour and a half. She again lectured me while wagging her finger at me that I should have come in a different day. She then told me I could leave and pick-up my car later, using the shuttle. I said that wouldn't really work and I would wait. She then provided her tablet for me to approve service, which I reminded her should be A1, including a tire rotation. When my car was ready nearly 3 hr later, I noticed the tires weren't rotated. I asked James if the tires were rotated and he said they weren't and asked if I requested that. I stated I requested A1 service, which includes a tire rotation. He asked if he checked me in and if I would be willing to pay for tire rotation. I told him of course I would be willing to pay for tire rotation and Cynthia checked me in but told me he would be "taking care of me." He said he could probably get me in but he didn't know how long it would take. More

Very professional and courteous service adviser Ms. Shaela. She kept her promises and went beyond my expectations. Shaela. She kept her promises and went beyond my expectations. More

They were courteous and efficient and honest about what my car needed. The wait time was minimal. my car needed. The wait time was minimal. More