AutoNation Honda Lewisville - Service Center

The “service advisors” are terrible at returning calls to give update on cost of recommended service. I’ve used the Lewisville Honda for several years & nothing has changed with regard to the communication give update on cost of recommended service. I’ve used the Lewisville Honda for several years & nothing has changed with regard to the communication from the service advisors. More

I received Excellent service and I appreciate the open communication from service advisor. My service advisor was very friendly and attentive. communication from service advisor. My service advisor was very friendly and attentive. More

Mike Malone's knowledge of Honda Products, and communication skills have provided me and my family a completely trustworthy place to service our Honda cars. communication skills have provided me and my family a completely trustworthy place to service our Honda cars. More

Good communication with service rep on repairs needed and time frame for the repairs to be completed. time frame for the repairs to be completed. More

The Service Department was very slow. I arrived for my appointment but nobody helped. This was my first time. I waited and and waited for acknowledgment. Finally, after about 15 minutes, I arrived for my appointment but nobody helped. This was my first time. I waited and and waited for acknowledgment. Finally, after about 15 minutes, I received help with my car. In the future, please acknowledge the customer and let them know that you will get to them as soon as possible. More

Easy to make appointment. They quickly took my car in to service, kept me updated on progress and even applied s coupon to the total bill and never once pressured me to add ex They quickly took my car in to service, kept me updated on progress and even applied s coupon to the total bill and never once pressured me to add extra services. Very polite, friendly and efficient! More

I previously gave y'all a 5 star review because Cynthia was so wonderful - until she wasn't. She never returned my calls or texts. I ended up calling the parts department myself (Christian was super help was so wonderful - until she wasn't. She never returned my calls or texts. I ended up calling the parts department myself (Christian was super helpful). The technician worked quickly to complete my car the 2nd time I came in. Overall, it took me all week to resolve due to Cynthia's lack of attention to her calls and texts. More

Service is reliable and Cynthia was so helpful. She made sure my questions were answered. I liked getting a video recap. You can't deny needing a new filter when the old one is full of Texas dust! She made sure my questions were answered. I liked getting a video recap. You can't deny needing a new filter when the old one is full of Texas dust! More

We had a long wait. But the work on the tires seemed to have done the trick! But the work on the tires seemed to have done the trick! More

I took my van for oil change because I get emails/texts with coupons, they told me that oil change was excluded on that offer. I asked them to show me where it says that oil change was excluded and they co with coupons, they told me that oil change was excluded on that offer. I asked them to show me where it says that oil change was excluded and they couldn't show it to me. The clerk had an attitude with me all the time like if I was asking for free service. I understand that they are busy and do not have enough help but is not the way to treat customers. We were thinking in trade in our van there but definitely will go to another Honda dealer. More