AutoNation Honda Lewisville - Service Center

They seemed to do a through evaluation and notified me as to what might need to be done at a future date . to what might need to be done at a future date . More

My experience with the service department at AutoNation Honda in Lewisville, Texas, under the supervision of Service Manager Christine Pham, was nothing short of a complete disaster. On May 12th, I dropp Honda in Lewisville, Texas, under the supervision of Service Manager Christine Pham, was nothing short of a complete disaster. On May 12th, I dropped off my car at 7am, expecting a smooth and efficient service process. My assigned service advisor, James Norris, provided me with a phone number for updates and assured me of receiving a text once the problem was diagnosed. However, this marked the beginning of a downward spiral of frustration and disappointment. Despite receiving a diagnostic text at 9:30am stating that the problem had been identified and promising more information from James, I did not hear back from him that day. Multiple attempts to reach him throughout the day were met with texts to “call you right back.” Finally, after more than 6 hours of waiting, I called the service department’s main line and spoke with Mike who said that a required part would take 4-5 days to arrive, and I could pick up my car the following Friday. This led me to make arrangements for a rental car, costing me $352 for the week. Days went by without any updates. When I finally heard from James, a full 7 days after my car had arrived at the dealership, he informed me that the part was on backorder and would not be available for a month. Furthermore, the part was not even ordered until 5 days after my car had arrived. Realizing I couldn't afford to keep a rental car this long, I requested a loaner car, only to be told that they were not provided. Desperate for a resolution, I asked to speak with Service Manager Christine Pham. She failed to return my call. Left with no assistance, I decided to visit the dealership in person and requested to speak with General Manager Richard Arredondo. I expressed my dissatisfaction with the lack of communication and inconsistencies in information. However, instead of offering a solution, Mr. Arredondo suggested I trade in my car for a new one. This response was not only insulting but also displayed a clear indication of their complete disregard for customer service. Mr. Arredondo left his office to fetch Christine Pham, the service manager, but never returned to confirm that the issue was resolved. When Ms. Pham arrived, she was both rude and dismissive. She barely allowed me to explain the situation. She dismissed any possibility of a loaner car and reiterated that the part was backordered and there was nothing they could do. She stated that only one dealership in the country had the part in stock and claimed they would not sell it to them. Desperate for a solution, I asked to contact the other dealership myself, with them supplying me with the part number. To my surprise, the other dealership was more than willing to sell the part to the Lewisville dealership. Ms. Pham's claim that they would not was a complete fabrication. Arrangements were made for the part to be shipped overnight, but poor communication on their part delayed the delivery, forcing me to extend my rental car reservation multiple times and pushing the total cost over $1000. After weeks of waiting, the part finally arrived on May 30th. However, when I came to retrieve my car, a 50% discount on the repair cost promised by Ms. Pham to compensate for the poor service I received was not honored and Ms. Pham refused my request to discuss it. Throughout this entire ordeal, the treatment I received was completely unacceptable. The lack of communication, unethical behavior, and complete disregard for customer care have left me financially burdened and deeply disappointed with the level of service provided. I hope that by sharing my experience, I can prevent someone else from experiencing a similar situation with this dealership. The AutoNation Honda in Lewisville is incompetent and unethical and if you value your time and money, I strongly suggest you take your business elsewhere. More

Always courteous with a video review of suggested work. Timely service. Will use again, thanks. Timely service. Will use again, thanks. More

Had a good experience and am happy with the quality of work done on my vehicle. work done on my vehicle. More

Always get me taken care of! Pleasant and happy people! Will always come back to AN Honda. Pleasant and happy people! Will always come back to AN Honda. More

Really Good service , kept me yo dated hourly of how my service was going. Even for video proof which I was really surprised but really happy. service was going. Even for video proof which I was really surprised but really happy. More

I have been using this dealership since 2019 with both of my Honda Ridgeline RTL-E vehicles. The staff is knowledgeable, friendly and professional. They do not push for repairs or service that is not needed. my Honda Ridgeline RTL-E vehicles. The staff is knowledgeable, friendly and professional. They do not push for repairs or service that is not needed. Their prices are fair and competitive. I have never had to return for the same issue as they do it right the first time. I am usually able to find a Honda coupon online that they will match if not one of theirs. They have a text system that keeps you updated on the progress of your service which is helpful for time management. Would highly recommend for service and repairs. More

Nicole Peter, the service advisor, was awesome. The experience from being received at the service center to communications in between and the pick-up process was excellent. 5 stars to Nicole Peter! The experience from being received at the service center to communications in between and the pick-up process was excellent. 5 stars to Nicole Peter! More

Good service. Excellent people. Honest and helpful. My service rep was really nice and knew what they were doing. Excellent people. Honest and helpful. My service rep was really nice and knew what they were doing. More

This dealership does not know what customer service is and I would HIGHLY reccomend everyone and anyone to go spend their time and money ANYWHERE ELSE! and I would HIGHLY reccomend everyone and anyone to go spend their time and money ANYWHERE ELSE! More