AutoNation Honda Lewisville - Service Center

Cynthia was very helpful finding right service and parts for my vehicle needed. She thoroughly explained and the need for the parts and very knowledgeable. Pickup and drop off services were very helpful and for my vehicle needed. She thoroughly explained and the need for the parts and very knowledgeable. Pickup and drop off services were very helpful and ontime. More

Everything was good. She explained the service needs well and responded quickly. I was satisfied. She explained the service needs well and responded quickly. I was satisfied. More

Did a great job on work done. I got quite a shock when I asked for a quote to do more work I want done. Quote was for $1400 +. I shopped around and got my first 2 quotes for $35 I got quite a shock when I asked for a quote to do more work I want done. Quote was for $1400 +. I shopped around and got my first 2 quotes for $355 and $375 to do the same job. I must say I feel my dealership has failed to be what I consider fair in their prices! Can’t justify the cost difference and makes me question how much I would have saved if I had taken the time to shop around before? More

Great Service- did just what we asked for and didn't try to upsell. Car wzs ready as promised. to upsell. Car wzs ready as promised. More

I always have a great experience at Honda Lewisville. ... especially because of Mike Malone and his purposeful customer service. I only take my car in for ALL NEEDS and ask for Mike because he makes sure ... especially because of Mike Malone and his purposeful customer service. I only take my car in for ALL NEEDS and ask for Mike because he makes sure I'm taken care of the way Honda wants me to feel. The work is always good and I don't have to have "do-overs". Thank you Honda for MIKE and good service techs., More

This dealership is in desperate need of customer service. Been there several times, never greeted or ask for help. Been there several times, never greeted or ask for help. More

Just needed a simple diagnostic for intermittent engine light (they plug in a device to the vehicle and see what code shows up). Their online scheduling program was down (rep on phone experienced the same light (they plug in a device to the vehicle and see what code shows up). Their online scheduling program was down (rep on phone experienced the same thing when I called - she recommended that I just drive to the dealer), so I drove to the dealership. They told me I needed an appointment to avoid a long wait of 3-4 hours, so I scheduled one the next day at 9AM and drove back home. Got there 10 minutes early the next morning. Still took them 3 hours to get to my car. I finally left over 4 hours after arrival and they said a code had verified the light had come on but could not make a definitive diagnosis. They said I might need to come back for a more "in depth" diagnosis. No thanks, I will never take my Honda to that dealership again. They did apologize for the long time involved, they did not realize I was a "waiter" - someone who was actually at the dealership waiting for the results. More

I have had nothing but trouble getting after-sales support and service for the used 2018 Ford F-150 that I purchased from the AutoNation Lewisville Honda dealership. I have reached out to the service support and service for the used 2018 Ford F-150 that I purchased from the AutoNation Lewisville Honda dealership. I have reached out to the service coordinator Cody and Alex, who I think is his manager, by voice mail and text, but have not heard anything back from them yet. This is still an ongoing issue and I wanted to warn anyone thinking about doing business with this dealership to beware. More

Fast and efficient oil change on our Honda-CRV. No concerns at all. We come here for all routine maintenance on our vehicle. No concerns at all. We come here for all routine maintenance on our vehicle. More

Service advisor Martin is very good and his response is too quick. He explained very nicely about my vehicle too quick. He explained very nicely about my vehicle More