AutoNation Honda Lewisville

I worked with Hannah and she was great and explained the features of the car and was very patient. But, I sometimes got mixed messages/information between the sales people and the manager once said 'I dont features of the car and was very patient. But, I sometimes got mixed messages/information between the sales people and the manager once said 'I dont know why they told you that, thats not true'. This is just passing the buck and thats probably a sales tactic. But, never the less, I got my car from here as they were able to get the color I wanted and I am happy with that, but just that there could be more transparency. More

Great vehicle with tremendous gas mileage and even better customer service! They have a happy customer! customer service! They have a happy customer! More

With an appointment, I did not have to wait long for the regular maintenance services. Overall, it was great service. regular maintenance services. Overall, it was great service. More

Steven Yoo provided excellent customer service! Cashier was thoughtful and customer focused too! Thank you! was thoughtful and customer focused too! Thank you! More

James was very prompt at check-in and kept me advised of the repair throughout the day. the repair throughout the day. More

Horrible experience. I took my vehicle in for a fuel pump recall. The service was done but my car smelled like gas for a whole week, and that is despite leaving the windows down. Secondly, I had a tire with recall. The service was done but my car smelled like gas for a whole week, and that is despite leaving the windows down. Secondly, I had a tire with a nail driven in the sidewall. The tire was under warranty and replaced at no charge. However, the service consultant kept on pushing me to buy 3 more tires (for $862). His argument: the difference in the tread between tires will make the tire pressure detection system not function correctly. BTW, my car/tires have 23K on them. This is my second new vehicle from this dealership in the last 5 years. I do not intend to buy from them EVER in the future. More

If I could give 0 stars I would. Brought my 2000 Accord in for several items on July 23rd - air bag recall, seat belt warning light and a check engine light that would not go away. Previous mechanic had r in for several items on July 23rd - air bag recall, seat belt warning light and a check engine light that would not go away. Previous mechanic had replaced the O2 sensor but check engine light was still on. He suspected the PCM (computer) was faulty. The service rep calls and confirms the faulty PCM. She also proceeds with a laundry list of things that need to be fixed. Several of those were based on codes from the faulty PCM. After a brief discussion I said we can’t rely on a known faulty PCM for determining what really needs to be fixed. My instructions were very specific - replace the PCM, rerun the diagnostics, then call me back and we’ll decide what needs to be done. On August 12th I get a text message that the technician had installed a PCM and during subsequent testing an ignition coil had melted. They need my permission to proceed with repairs and replacing the ignition coil because MY cost would be $365. What! They caused the problem and now I have to pay to fix it! The service manager said the tech was following procedure. I decided the resolve this later as the car could not be driven until this repair was done. On August 17th I asked for an update on what had been completed. The text exchanges revealed that the air bag recall and the seat belt light were completed under warranty. My total bill at this point was $2,409.84 which included $785 for replacing the egr valve and cleaning a clogged port and $535 for replacing the ect sensor, thermostat and coolant. These were the repairs I specifically told them not to do because they were predicated on the codes from the known faulty PCM. I advised the service manager at that time that I did not authorize those repairs. They said I did. But the service rep I spoke to initially is no longer there. The car is currently inoperable so I felt that I needed to get it fixed and I’ll address this issue when I pick up the car. The bill also included the charges for the ignition coil mentioned above and the charges for the yet to be installed PCM. On August 27th they tell me the PCM is no longer available from Honda. On September 2nd I’m told the parts manager is reaching out to vendors. They’ve now had my vehicle for almost seven weeks. Why did it take them this long to do that? They did offer to use a PCM that was made for high a performance Honda that would work and the part costs $1,000. No thanks. To make a long story short I took the initiative and finally procured a re-manufactured PCM and delivered it to the dealership on October 18th. After that text exchange (from August 27th) I made several attempts to contact someone in senior management at the dealership. Got caught in the endless loop of options to select. Twice I finally got a live person on the phone and was assured that someone would return my call. Never happened. I go to pick up my car on October 21st. The bill is now approximately $2,900! Let the “discussion” begin! The bill now includes charges for 3 additional ignition coils that were not installed. The technician informed us that the ignition coil melted while they were using a PCM off their shelf that was not specifically for my car. So their error did indeed cause the coil to melt. The technician finally admitted the faulty PCM could actually produce repair codes that weren’t correct. After a lengthy and somewhat contentious discussion the service manager removed almost all of the labor charges. I had a witness that heard my instructions to install the new PCM then call me before proceeding with any repairs. The final bill included charges for installing and programming the PCM (that was appropriate) and the charges for the parts that were now in the car. Most of which I still don’t think I needed. The car was not over heating so other than the codes from the faulty PCM there was no indication that the water temperature sensor, thermostat and coolant needed replacing. The egr valve had been replaced about 2 1/2 years ago. The previous egr valve lasted about 18 years. The egr was replaced based on the codes from the faulty PCM. I had the O2 sensor replaced a week before bringing the car to this dealership. I learned that this vehicle has two O2 sensors. Did they replace the one that had just been replaced? I have no idea. When I picked up the car they informed me that the speedometer wasn’t working and they would have to run some tests to figure out what to fix. No way I’m letting them touch this car now. I paid my bill and don’t intend to ever set foot in that place again. More

I have been a customer of this service dealership for over 30 years and have bought 2 cars here also. Mike has always been professional, courteous and completed servicing my vehicle in a timely manner. over 30 years and have bought 2 cars here also. Mike has always been professional, courteous and completed servicing my vehicle in a timely manner. More

Michael was great to deal with, job was done and vehicle back to me with in 4 hours. GREAT JOB! back to me with in 4 hours. GREAT JOB! More

Very poor diagnostics. Do not trust what they say; get a second opinion. I wouldn't go there again unless I know exactly what needs to be done. second opinion. I wouldn't go there again unless I know exactly what needs to be done. More