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AutoNation Honda Lewisville
Lewisville, TX
1,177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,177 reviews
November 15, 2021
The service center folks are extremely helpful, thoughtful, and knowledgeable. Michael took the time to go through the results with me as well as any thing I might want to pay close attention to i thoughtful, and knowledgeable. Michael took the time to go through the results with me as well as any thing I might want to pay close attention to in the future. Overall, a great experience and one I would recommend. More
by hondahybridowner
Employees Worked With
Michael Malone, Sydney Thorp
November 14, 2021
I purchased a car and then decided to bring it back within the five day window. When I received my car back the front license plate was missing. They said they destroy them. I can get a ticket with it within the five day window. When I received my car back the front license plate was missing. They said they destroy them. I can get a ticket with it missing. I find a car I want to purchase at another dealership and call to get my payoff and find out that my car has been paid off and then it’s 5 more days before it’s finally reversed so I can resume trying to buy a car. So I’m on my way to buy the car I want when a belt inside one of my front tires breaks. I’m thinking no big deal I paid 15 bucks each tire for warranty that covers even if someone stabs my tires they’re covered. But when I get there I find out that they have replaced my tires with new yet some cheap off brand I’ve never even heard of and that has voided my warranty! I call them cause I’m angry and the manager Mike hangs up on me. It cost me 95 bucks for the cheapest tire they had and I’m out 15x4 for the warranty I had on my tires which is no longer any good. I would think as a rule of thumb you don’t do anything to the car traded in during that 5 day return guarantee window just in case the customer does bring back the car and wants theirs back! My finance company said they’d never had a payoff come through that quick before. But they took they’re time doing the reversal payment. It took a total of almost two weeks. I feel like they new what they were doing. Probably upset I didn’t purchase from them and the likely hood the car I was after wouldn’t still be available. Autonation Lewisville owes me 155 bucks over those tires! And usually when u buy a car all the hard hit inquiries don’t hurt you if you do them all within a few days we’ll by the time the reversal was done and I can purchase my credit took a 30 point drop. Thanks I will NEVER buy from them and I’ll tell all my friends if I don’t get reimbursed for the tire and my warranty they caused to be voided! More
by jacknjill468
Employees Worked With
Michael Yarrows
November 13, 2021
Alex Hernandez was wonderful! She was cheery, thorough, and very professional in handling our Honda's service needs. Our car was ready at the time she told us it would be and the repairs were completed a and very professional in handling our Honda's service needs. Our car was ready at the time she told us it would be and the repairs were completed at the cost she quoted. I know she hasn't been with AutoNation long, but she is a credit to your dealership. Thanks Alex! More
by varvir5055
Employees Worked With
Sydney Thorp
November 12, 2021
Overall experience was very good. The price for a brand new Honda I got was very good. Hannah Nguyen, the sales associate was very friendly, knowledgeable and very much detailed. Not pushy as well. They we new Honda I got was very good. Hannah Nguyen, the sales associate was very friendly, knowledgeable and very much detailed. Not pushy as well. They were following up after the sale, and taking care of anything with the vehicle. The only negative was with the finance department. They tried to put few thousand dollars extra in the loan application. They said it was a mistake when I pointed it out. So keep an eye on the numbers when you financing. More
by kbuyer
Employees Worked With
Hannah Nguyen, Sydney Thorp
November 12, 2021
Customer friendly service—-answered questions in helpful way—-Collin seems really interested in providing timely, friendly, informed service. way—-Collin seems really interested in providing timely, friendly, informed service. More
by pattidunn47
Employees Worked With
Collin O’Brien
November 12, 2021
Easy online and phone appointment process - was able to prepone by calling them to check availability. Once I checked in, everything was smooth. Steven was courteous and to the point. Service finished on prepone by calling them to check availability. Once I checked in, everything was smooth. Steven was courteous and to the point. Service finished on time. Overall a positive experience. More
by Naveen
Employees Worked With
Steven Yoo
November 12, 2021
Great experience from start to finish. I will be happy to refer friends and colleagues. Doug McIntosh was/is a pleasure to work with. No pressure to get things done. refer friends and colleagues. Doug McIntosh was/is a pleasure to work with. No pressure to get things done. More
by Doow1anit
Employees Worked With
Sydney Thorp
