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AutoNation Honda Lewisville
Lewisville, TX
1,178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,178 reviews
February 03, 2022
Cynthia, my service rep is great. You need to hire more woman. Though you didn’t have part to do the repair, your service department did what it could and then ordered the part. woman. Though you didn’t have part to do the repair, your service department did what it could and then ordered the part. More
by Sharon.l.gentry
Employees Worked With
Cynthia, service rep
February 03, 2022
Always felt supported in managing immediate and future repairs. Mike Malone does and amazing job with routine service as well as special requests specific to our rechifles needs! repairs. Mike Malone does and amazing job with routine service as well as special requests specific to our rechifles needs! More
by allan.r.baker
Employees Worked With
Mike Malone
February 02, 2022
I received fast and efficient service. My advisor, Cynthia Ortiz, was very friendly and thorough in explaining the services that would be provided. It's always a pleasure every time I visit AutoNation Cynthia Ortiz, was very friendly and thorough in explaining the services that would be provided. It's always a pleasure every time I visit AutoNation Honda of Lewisville. More
by ET630
Employees Worked With
Cynthia Ortiz
February 01, 2022
I didn't see any new cars on the showroom floor like I normally see and no donuts in break room,,,besides this everything is okay. James Norris was a straight shooter so I didn't feel pressured on anythin normally see and no donuts in break room,,,besides this everything is okay. James Norris was a straight shooter so I didn't feel pressured on anything and could make a reasonable decision. More
by johntjenson
Employees Worked With
James Norris
January 31, 2022
I want to start this review by stating that I have given AutoNation Honda Lewisville every opportunity to make the situation right, yet they continue to fail to make the situation right. They will probably AutoNation Honda Lewisville every opportunity to make the situation right, yet they continue to fail to make the situation right. They will probably respond to this review as they have all the other 1 Star reviews before it saying they want me to call the General Manager (Who doesn't answer when you call or call you back when you leave a message). My wife and I purchased a vehicle from Autonation Honda Lewisville here in Texas a year ago. The car was a used Mazda CX-5 and it had a crack across the windshield from the left side to the right side of the car. The salesperson and the manager at the time agreed to have it replaced as part of the sale and scheduled it to be fixed at Safelite. I have text messages and the original work order to prove that it was scheduled by the salesman at Autonation and fixed at his request. Safelite sent the bill and Autonation refused to pay. Safelite sent me to collections since I am the registered owner of the vehicle now and I have tried to work with multiple managers at Autonation who say they will fix the issue but never do anything about it. I have emailed, called, and left messages with the salesperson (Jeremy Pullum) who does not respond and rarely answers the phone. I have elevated the issue to a sales manager (Taylor Douglas) who was supposed to resolve the issue in September of 2021, but never resolved it. I then elevated to the General Manager (Ali Thanawala) who has said they are taking care of it the few times I can actually get him on the phone, but he won't send confirmation nor will he return phone calls or emails. I wanted to give this place the benefit of the doubt and I definitely gave them the opportunity to fix the issue before resulting to leaving a bad review and reporting to the BBB but no one was willing to help. Run far away from this place. More
by championchris3
Employees Worked With
Jeremy Pullum, Taylor Douglas, Ali Thanawala
January 31, 2022
My service person Mike Malone is the best. My 2007 element is treated like a new car. I cannot afford a new car, so keeping it running is very important to me. The only complaint I have is your automa element is treated like a new car. I cannot afford a new car, so keeping it running is very important to me. The only complaint I have is your automated phone system. When you press “0” you should be able to get a real person instead of going back to the main menu More
by myseago
Employees Worked With
Mike Malone
January 30, 2022
Not happy with a complete empty gas tank when I was told it would have some put in. Also first car I ever bought and that is a bunch that was so dirty it was not even detailed. Eric tha salesman I had no pr it would have some put in. Also first car I ever bought and that is a bunch that was so dirty it was not even detailed. Eric tha salesman I had no problems with. More
by Big tx
Employees Worked With
Eric
January 28, 2022
I have bought two new cars from this dealership. Today, for the second time, I was charged $25.00 for a tire rotation they did not do. Since they did it the last time, this time I marked the front tires wi for the second time, I was charged $25.00 for a tire rotation they did not do. Since they did it the last time, this time I marked the front tires with a sticker. After being charged and still in the service drive, I checked and the tires had not been rotated. Once is a mistake, twice is a pattern. This dealership doesn't seem to understand that it is against the law to charge for service and repair and then not do the work. More
by ccunningham111
Employees Worked With
Isac Garcia, Skye Hempill
