AutoNation Honda Lewisville
Lewisville, TX
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The dealership provides quality service as usual and my service advisor was very professional and honest with me. Thank you for a phenomenal service. service advisor was very professional and honest with me. Thank you for a phenomenal service. More
Cynthia helped me throughout the service experience from handover car to pick up car after service. She was available to me over chat and shared the process and needs over chat. handover car to pick up car after service. She was available to me over chat and shared the process and needs over chat. More
My service advisor, Ashlyn, was great. However, this is the second time the technician(s) has tried to upsell services that I just completed myself. On an earlier visit, I had changed the cabin and engine the second time the technician(s) has tried to upsell services that I just completed myself. On an earlier visit, I had changed the cabin and engine air filters - both were recommended to be changed. On my latest visit, technician recommended spark plugs and a new serpentine belt - I changed these literally two days before my appointment. I do a lot of my own work, so that wouldn't be reflected in any service history database. But, this type of upselling does NOT increase my trust in the service department. Is this happening to other unsuspecting customers? I hope not. More
I have been working with my service representative, Michael Malone for several years. He is great and makes sure that my car is running well. Michael, thank you for taking such great care of my Honda Michael Malone for several years. He is great and makes sure that my car is running well. Michael, thank you for taking such great care of my Honda Accord. More
I had a great experience with Darius of AutoNation Honda Lewisville. Trying to find the truck I wanted was challenging during the production shortage worldwide. The atmosphere was very friendly and calm. I Lewisville. Trying to find the truck I wanted was challenging during the production shortage worldwide. The atmosphere was very friendly and calm. I test drove two Ridgeline trucks at my own pace so I really go the feel of the vehicle. I ended up purchasing a truck with more upgrades than planned, but never felt pressured to do so, which was the opposite experience I had at other dealerships. I am extremely pumped on my new truck and really happy with Darius and the team there. More