AutoNation Honda Lewisville

Bought a car from here in December 2021. The grille was cracked, and every sales member, manager, and finance man that I spoke to all assured me that they would order the new grille and repl The grille was cracked, and every sales member, manager, and finance man that I spoke to all assured me that they would order the new grille and replace it. A few weeks go by, I call and ask my sales member, she says she'll check. I call again; she says it's on back order. I call weeks later and get the run around from people. Then someone tells me they can't fix it because it's been too long. They transfer me to someone else. He says he'll get the part ordered, and I should hear from the service department in a week. That was 6 weeks ago. Since then, nobody will return my emails or voicemails. I called my bank and opened a dealer dispute, and they told the bank they would work with me directly. But surprise, I have not gotten a single call back. I'd give 0 stars if I could. More

I am so outraged and helpless, with the disbelief that the dealership of this size can have the entire chain of the Service advisors and their managers can be OUTRIGHT LIARs. 1. for god sake they would NE the dealership of this size can have the entire chain of the Service advisors and their managers can be OUTRIGHT LIARs. 1. for god sake they would NEVER call you and appraise your service status NOR they pick your call. Everytime you need to call SC and have them write an email to their manager to even get a call. 2. Their service advisors talk one thing to you and add another thing in history. I was waiting for breaks to get fixed for 3 days only to know end of third day, that lube will fix and THEY WONT PUT THAT In History because they dont know. This was third time i went for same issue every time they suggested different thing. first time grind rotors (couiple of 100s), then go again within month they will say rotate tires and conveniently ignore to put that in notes. Beware of this sham, and get the notes added right else they will trick you. NEVER GOING BACK TO THIS PLACE, sad that many more will be prey. I just dont want to put the names of the people (though i know all of theirs) .Sad state. More

Very good experience. Discussed all the different options available and price. There was no pressure to buy. All the Sales contacts were super helpful Discussed all the different options available and price. There was no pressure to buy. All the Sales contacts were super helpful More

Everything we work with James, we always receive great service! Thanks for serving us! Means much service! Thanks for serving us! Means much More

Janet made my new lease purchase easy, efficient, and enjoyable. Taylor knew I did not want to be stuck at the dealership while waiting o the financing. From start to finish I was out of the dealership enjoyable. Taylor knew I did not want to be stuck at the dealership while waiting o the financing. From start to finish I was out of the dealership in less than 3 hours. Love this place and always recommend it to my friends and family. More

Everyone is friendly and helpful. When I got there I was greeted and helped as I exited my vehicle at the service department for an oil change. When I got there I was greeted and helped as I exited my vehicle at the service department for an oil change. More

I got good response on calls. And closing was smooth, Val, my sales person, helped me throughout the closing process. I got the Honda Odyssey and the color I wanted particularly, And closing was smooth, Val, my sales person, helped me throughout the closing process. I got the Honda Odyssey and the color I wanted particularly, in this tight market. It's all because of Val taking a right approach reaching me out when a vicycle become available. Thanks a lot. And look forward seeing in for servicing my car with you guys. Awesome job everyone. More

I took my car in for servicing and was very pleased with the service I received. They are always friendly, helpful, and receptive to my needs from checkin all the way through the explanation of any issues a the service I received. They are always friendly, helpful, and receptive to my needs from checkin all the way through the explanation of any issues and their resolution. More

The dealership is clean and their work is completed in a timely manner, not issues to say. timely manner, not issues to say. More

Cynthia was very helpful and kind when I checked in and the workers did everything to complete our checkup. They even washed our Passport when they finished. Looked and drove beautifully! Thank you!! the workers did everything to complete our checkup. They even washed our Passport when they finished. Looked and drove beautifully! Thank you!! More