AutoNation Honda Lewisville

So appreciate the excellent customer service I receive from my go to Service Advisor Mike Malone. Always so knowledgeable, considerate of my time, financial situation, questions, quick to respond to calls from my go to Service Advisor Mike Malone. Always so knowledgeable, considerate of my time, financial situation, questions, quick to respond to calls etc. He is the BEST! Roger Sonier the service technician always does his best to get my repairs done efficiently and in a timely manner. On Saturday July 23rd when my car was ready, I received a text from Cindy who , when I called, was kind and considerate enough to go over the bill with me. I also had wonderful service from the cashier who worked that day...she was very patient with my pmt requests. I am very happy with everyone who had a part in this service call! More

We had our Honda Pilot serviced, an all involved were friendly and helpful. Mike was our contact person, and he kept us informed of the process. friendly and helpful. Mike was our contact person, and he kept us informed of the process. More

Great service at an affordable price. Customer service is always good. Will come back for all my services. Customer service is always good. Will come back for all my services. More

My service provider was Cynthia, she is always on top of it. Very friendly & on top of what the recommendations on my vehicle. it. Very friendly & on top of what the recommendations on my vehicle. More

They have timely manners. And processing was so smooth. All staffs are kind and explain about service so nicely. And processing was so smooth. All staffs are kind and explain about service so nicely. More

Sean Song was the one who sold us the vehicle. He bent over backwards to help us out worked so hard to make sure the whole process was quick and efficient and met our needs and timelines. The issu He bent over backwards to help us out worked so hard to make sure the whole process was quick and efficient and met our needs and timelines. The issue came after agreeing to the purchase and filling out all of the paperwork. The managers are very pushy with warranty upsells. I could not have been more firm with my "no" that we didn't have time and didn't need it, but they continued to pressure. Even after explaining I was on a time crunch, they only seemed to care about their own agenda, and I was not heard or treated as a customer but a sales opportunity. I missed lunch and was late to a weekend retreat because of their selfishness. This turned what should have been a great experience into frustration. More

I had an appointment so I wouldn't have to wait in line and it still took 3 hours for an oil change. and it still took 3 hours for an oil change. More

We took our 2014 MDX for an oil change and to check our windshield washer. We dropped it off at 7:00AM (we had an appointment). We finally called at 5:00pm because we had heard nothing and they said they h windshield washer. We dropped it off at 7:00AM (we had an appointment). We finally called at 5:00pm because we had heard nothing and they said they hadn’t even looked at it. We finally received at text from Jordan at 1:00 the next day recommending a transmission service for approximately 200, and that the windshield washer just needed to be de clogged, which we agreed to immediately by text. We texted Jordan back around 4:00 asking about the status and heard nothing. So we drove to the dealership to wait on our vehicle because we needed it the next morning. We were there around an hour and finally received our vehicle without the transmission service being done. The wipers were replaced which were not agreed to because we had just replaced them 2 weeks ago. We know people are struggling getting employees, but would have appreciated communication. Being without a vehicle for almost 36 hours for an oil change and to check the windshield washer is unacceptable. More

Great Customer Service and timely delivery. Communciation was good and final amount was same as estimated ! Communciation was good and final amount was same as estimated ! More

Overall experience would be 3 out of 5 stars. 2 reasons that would factor would be: 1. Waited at least 30 min on the driveline for customer assistance & initial greeting. 2. Issue was not resolve 2 reasons that would factor would be: 1. Waited at least 30 min on the driveline for customer assistance & initial greeting. 2. Issue was not resolved due to cold air not blowing cold as it should. Will be coming back for a recheck More