AutoNation Honda Lewisville

Ashlyn Krueger did a wonderful job, did my work in a timely manner. She went over the repairs but didn’t push me aggressively to get those done, which I appreciate a lot. timely manner. She went over the repairs but didn’t push me aggressively to get those done, which I appreciate a lot. More

I had an appointment for A1 service for my my 2022 Civic. When I arrived for my appoinment, I was ignored for over 10 min, while customers who arrived after me were helped. Once Cynthia Cortez began helping When I arrived for my appoinment, I was ignored for over 10 min, while customers who arrived after me were helped. Once Cynthia Cortez began helping me, she was immediately combative and told me that James would be taking care of me from here on out (i.e., before I had said anything more than, "Hello," to her). She refused to accept the mileage I told her, demanding to see it for herself. Once she did, she stated, "Huh." She then told me it would be 3 hr for an oil change, wagging her finger at me that she had to help the people with appointments. I reminded her that I did, in fact, have an appointment, and that an oil change and tire rotation typically took about an hour and a half. She again lectured me while wagging her finger at me that I should have come in a different day. She then told me I could leave and pick-up my car later, using the shuttle. I said that wouldn't really work and I would wait. She then provided her tablet for me to approve service, which I reminded her should be A1, including a tire rotation. When my car was ready nearly 3 hr later, I noticed the tires weren't rotated. I asked James if the tires were rotated and he said they weren't and asked if I requested that. I stated I requested A1 service, which includes a tire rotation. He asked if he checked me in and if I would be willing to pay for tire rotation. I told him of course I would be willing to pay for tire rotation and Cynthia checked me in but told me he would be "taking care of me." He said he could probably get me in but he didn't know how long it would take. More

The dealership was easy to work with, and we were able to get a deal that worked for us. get a deal that worked for us. More

Had my 2012 Honda Civic towed there, great response time, Honda had extd warranty on inverter, reasonable quote on other suggested items and done in timely fashion Honda had extd warranty on inverter, reasonable quote on other suggested items and done in timely fashion More

Very professional and courteous service adviser Ms. Shaela. She kept her promises and went beyond my expectations. Shaela. She kept her promises and went beyond my expectations. More

Pretty easy to work with. True to their word. Knowledgeable about the car. I would buy from them again. True to their word. Knowledgeable about the car. I would buy from them again. More

We had a great experience with Sean and Taylor. They were very professional and took good care of us as customers. We appreciated their advice on the decision to lease or purchase. They were very professional and took good care of us as customers. We appreciated their advice on the decision to lease or purchase. More

very professional and customer friendly , Finance is very quick and transparent.with in 2 hour we trade our old car and got the new one. quick and transparent.with in 2 hour we trade our old car and got the new one. More

They were courteous and efficient and honest about what my car needed. The wait time was minimal. my car needed. The wait time was minimal. More

It was fast and easy. . someone backed out and we were looking for this car.. worked out perfect . someone backed out and we were looking for this car.. worked out perfect More