AutoNation Honda Lewisville

The lease-ending process was more difficult and confusing than I thought it would be. I was told that before Being able to purchase my lease car, I would have to get an inspection because my tire confusing than I thought it would be. I was told that before Being able to purchase my lease car, I would have to get an inspection because my tires wouldn’t pass inspection, so that would mean new tires . ( with only 27,000 miles on the car) I agreed to have it done, but they never did it and I don’t understand why, and kept presenting different options for another lease or a purchase of another car….not my leased vehicle. Very disappointed. More

A plus service all the way… 🙏 Ali is the best Manager i have ever come accross. As for my sales guy Moe he even came to wk to take care of me even though he had hurt his leg. Totally appreciate the help have ever come accross. As for my sales guy Moe he even came to wk to take care of me even though he had hurt his leg. Totally appreciate the help and experience. 🙏 More

JP was great, it was a very good experience. Would definetly go back in the future. Would definetly go back in the future. More

I was looking for accord hybrid, but It is not easy and I contacted a lot of dealer but they said they didn’t have inventory and recommended other models. At that time, Sean Song who was our sales person, h contacted a lot of dealer but they said they didn’t have inventory and recommended other models. At that time, Sean Song who was our sales person, he called me and I told him that what I want, and He gave us information directly. I could buy my new Accord Hybrid easily. He is super kind and super fast. I recommend here and Sean Song, If you are planning to buy next car from Honda. More

I have always had good service at AutoNation Honda Lewisville. Mike Malone has been my service advisor from the beginning and I appreciate his honesty and guidance with any maintenance issues needed. Lewisville. Mike Malone has been my service advisor from the beginning and I appreciate his honesty and guidance with any maintenance issues needed. More

This is the third vehicle I have purchased from the AutoNation Honda Lewisville and the 2nd with Martin Garcia who has been great to work with both times. I hsve also found the service department conv AutoNation Honda Lewisville and the 2nd with Martin Garcia who has been great to work with both times. I hsve also found the service department convenient and professional. I recommend this dealer. We have purchased over 7 Hondas and work with several dealerships over the years in DFW. I really believe this dealership is the best of DFW. More

The dealership itself is nice. The issues I had at this location were with the staff and the level of customer service I received, which was not satisfactory at all. Once they The issues I had at this location were with the staff and the level of customer service I received, which was not satisfactory at all. Once they were notified by me that I would not be using their in house finance services, they began to drag their feet and making the process of selling me a vehicle take way longer than it should. For example, my finance company that I was using emailed a document to my sales person at the dealership that he would need to docu-sign, this would usually take 5-10 minutes for someone to read over the document and sign it, and my sales person decided to take almost an hour to complete it. I also had many issues in the days after purchasing my vehicle with communication between me and my sales person and the dealership, I called multiple times trying to get a response and I was hung up on a few times and even told they were too busy to help me. The day after I purchased my vehicle from them I realized that my sun roof controls did not work, and then a week after purchasing the vehicle my check engine light came on. I tried calling multiple times to get someone to look at my vehicle as well as messaging my sales person, and could not get anyone to help me due to my vehicle being a Ford and their dealership being a Honda. I ended up having to call the autonation ford in frisco myself and schedule an appointment because I couldn’t get anyone at my original dealership to assist me. Overall I would not recommend anyone visit this dealership. More

Mike Malone is an agent that is always polite. He listens to my questions and gives back knowledgeable answers. He is a good worker and an asset to Autonation in Lewsville, Texas He listens to my questions and gives back knowledgeable answers. He is a good worker and an asset to Autonation in Lewsville, Texas More

***Bait and Switch*** I’m looking for a used car for my 17 yo daughter and found one on Auto Nation of Lewisville’s website. I scheduled an appointment to see it and drove 45 minutes for the salesman, Roge 17 yo daughter and found one on Auto Nation of Lewisville’s website. I scheduled an appointment to see it and drove 45 minutes for the salesman, Roger Klein, to tell me that he had no idea where that particular vehicle was located, but he would be happy to help me find another vehicle. I was livid!! I drove to see the vehicle that’s listed on the website!!! If I wanted to sit down with some pushy salesman I would not be looking on the internet. Be careful everyone they have cars listed that are not actually at the dealership. Also, I saw the same car on CarGurus and according to them the car had only been there a day. The salesman did not at anytime tell me the car had been sold. When I got there he stated they couldn’t find it. More

My salesman Val was awesome. The only reason there is 2 stars. I arrived at 5pm and finished my purchase at 11pm. I have never had such a negative experience buying a vehicle. It The only reason there is 2 stars. I arrived at 5pm and finished my purchase at 11pm. I have never had such a negative experience buying a vehicle. It seems as if the financial manager did not know what he was doing. More