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AutoNation Honda Lewisville
Lewisville, TX
1,246 Reviews
As one of the largest Honda dealerships in the North Dallas area, AutoNation Honda Lewisville is your local destination for all new and used Honda cars, trucks, and SUVs. Located in Lewisville, our showroom is just across from the Lakepointe Towne Crossing. With an expansive inventory of both new and used Honda vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect vehicle for you! Check out our website today, or visit our showroom in Lewisville to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,246 reviews
April 19, 2023
Things have gone to xxxx in a hand basket. Phones not answered. I was told you had part which should have taken only minutes to install. Waited 3 1/2 hours with appointment and no part. Was as Phones not answered. I was told you had part which should have taken only minutes to install. Waited 3 1/2 hours with appointment and no part. Was asked to pay in advance for part which I did. Still nothing. I am up to $114 still no part and I’m told I will be charged labor in addition. More
by Blondiesue
Employees Worked With
James Norris
April 14, 2023
Price and financing were fair. The process was smooth and low pressure. However, if a dealership is to be judged by how they handle an issue after the papers are signed, AutoNati The process was smooth and low pressure. However, if a dealership is to be judged by how they handle an issue after the papers are signed, AutoNation Honda Lewisville failed miserably. I purchased a used Nissan Leaf, full electric. New Nissan Leaf's come with a level one charger, but this is a used car, so I asked multiple times if the charger was included, and the salesman Dillon (Dion) assured me that he checked, and the vehicle did indeed come with the level one charger. He even showed me the bag with the charger inside. Close the deal and drive home only to find the bag contained the mounting bracket and accessories but no charger! The next day at the dealership Dion told me that his manager said it does not come with a charger after all and there was no way the dealership would cover the cost of a charger because my trade turned out to have mechanical issues and was going to auction. Obvious lie! There were no mechanical issues and my trade showed up on their site for sale two days later. Dion suggested I buy a used charger. I reminded him that he assured me that the charger was included and even confirmed it by showing me the bag it was supposedly in. I said they needed to make this right. At this point I guess my agitation was showing because he apologized profusely and offered to cover the cost of a used one, but it would take a couple weeks. I wasn’t happy about it, but I was able to find a used charger online, so I agreed to the arrangement. Two weeks later I can barely get in touch with Deon, and when I do, he gives me the runaround saying it would be another month or more before they could cover the cost of the used charger, then stops responding when I refuse to bite. Obviously at this point they never had any intention of keeping their word and the entire thing was a ruse to get me out the door so I wouldn't cause a scene. In summary, everything was great until the papers were signed. After that, it was one lie after another to get me out the door. More
by tim
Employees Worked With
Dillon (Dion)
April 11, 2023
The “service advisors” are terrible at returning calls to give update on cost of recommended service. I’ve used the Lewisville Honda for several years & nothing has changed with regard to the communication give update on cost of recommended service. I’ve used the Lewisville Honda for several years & nothing has changed with regard to the communication from the service advisors. More
by waymor2@verizon.net
Employees Worked With
Rather not list a service advisor
April 06, 2023
My experience overall was pretty good. They were fair to begin with and tried to get me in and out of there as quickly as they can. I wish they did show me all the bells and whistles the v They were fair to begin with and tried to get me in and out of there as quickly as they can. I wish they did show me all the bells and whistles the vehicle had to offer, but that’s okay. I figured I bought a pre owned vehicle that wasn’t their specialty. They did follow up with me and made sure I didn’t have any questions on the car’s features and technology. More
by UNA0406
Employees Worked With
Dion Sherrod
April 04, 2023
I called for the first time last year, but this was Honda's first visit. I was happy to see the white hybrid I wanted. Sean Song Honda dealer who helped me with my car purchase from start to finish w Honda's first visit. I was happy to see the white hybrid I wanted. Sean Song Honda dealer who helped me with my car purchase from start to finish was very kind and gentle. I've only had a new car for a few weeks, but I'm happy with the ride. More
by Shana Kim
Employees Worked With
Sean Song
March 28, 2023
I worked with Wolf, Alex, and Leon(all of whom seem to have different legal names 😆). All were very respectful, communicative, and forthright with price and car details. I appreciated the honestly from t have different legal names 😆). All were very respectful, communicative, and forthright with price and car details. I appreciated the honestly from the beginning with Wolf and constant communication of delivery of my vehicle. I recently dealt with a Toyota dealership (husbands car) which proved very unpleasant and AutoNation representatives were night and day compared to Toyota! I felt that I was dealt with fairly and was happy AutoNation had a vehicle on site for me to test drive. I’m very happy with my experience at AutoNation Honda of Lewisville. More
by Sarah
Employees Worked With
Wolf, Alex Job, Leon(finance)
