AutoNation Honda Lewisville

Awesome customer service! Janet and the finance guy were great! They did everything they could to make sure I was able to leave with my dream car!! Janet and the finance guy were great! They did everything they could to make sure I was able to leave with my dream car!! More

My Experience with Autonation Honda was beyond perfect. I went in without any knowledge of what car to get and left with the car of my dreams. Suleman was very patient with me and helped me through the pro I went in without any knowledge of what car to get and left with the car of my dreams. Suleman was very patient with me and helped me through the process. I will recommend this dealership to anyone needing a car. More

Great service, great work! Can always count on AutoNation Honda in Lewisville for honest, genuine, reliable work. They keep my car running in tip-top shape! Thanks Honda! Can always count on AutoNation Honda in Lewisville for honest, genuine, reliable work. They keep my car running in tip-top shape! Thanks Honda! More

Great service, great work! Can always count on AutoNation Honda in Lewisville for honest, genuine, reliable work. They keep my car running in tip-top shape! Thanks Honda! Can always count on AutoNation Honda in Lewisville for honest, genuine, reliable work. They keep my car running in tip-top shape! Thanks Honda! More

They seemed to do a through evaluation and notified me as to what might need to be done at a future date . to what might need to be done at a future date . More

Or any dealer. Car dealers are all the same. Great until after the sale. And if you read every review my question is why? No one cares really. I doubt someone would Car dealers are all the same. Great until after the sale. And if you read every review my question is why? No one cares really. I doubt someone would say oh no I won’t buy a car because I reviewed in the middle. I love my car. I am disappointed in the deal. More

Not up to the expectation, lack of proper information to the buyer. Need to improve on that. the buyer. Need to improve on that. More

Jonah in sales and Michael in finance were awesome with getting me into my Honda Civic Ex. They worked hard for me to get as close to the deal I was going to be happy with and I love my new car! getting me into my Honda Civic Ex. They worked hard for me to get as close to the deal I was going to be happy with and I love my new car! More

My experience with the service department at AutoNation Honda in Lewisville, Texas, under the supervision of Service Manager Christine Pham, was nothing short of a complete disaster. On May 12th, I dropp Honda in Lewisville, Texas, under the supervision of Service Manager Christine Pham, was nothing short of a complete disaster. On May 12th, I dropped off my car at 7am, expecting a smooth and efficient service process. My assigned service advisor, James Norris, provided me with a phone number for updates and assured me of receiving a text once the problem was diagnosed. However, this marked the beginning of a downward spiral of frustration and disappointment. Despite receiving a diagnostic text at 9:30am stating that the problem had been identified and promising more information from James, I did not hear back from him that day. Multiple attempts to reach him throughout the day were met with texts to “call you right back.” Finally, after more than 6 hours of waiting, I called the service department’s main line and spoke with Mike who said that a required part would take 4-5 days to arrive, and I could pick up my car the following Friday. This led me to make arrangements for a rental car, costing me $352 for the week. Days went by without any updates. When I finally heard from James, a full 7 days after my car had arrived at the dealership, he informed me that the part was on backorder and would not be available for a month. Furthermore, the part was not even ordered until 5 days after my car had arrived. Realizing I couldn't afford to keep a rental car this long, I requested a loaner car, only to be told that they were not provided. Desperate for a resolution, I asked to speak with Service Manager Christine Pham. She failed to return my call. Left with no assistance, I decided to visit the dealership in person and requested to speak with General Manager Richard Arredondo. I expressed my dissatisfaction with the lack of communication and inconsistencies in information. However, instead of offering a solution, Mr. Arredondo suggested I trade in my car for a new one. This response was not only insulting but also displayed a clear indication of their complete disregard for customer service. Mr. Arredondo left his office to fetch Christine Pham, the service manager, but never returned to confirm that the issue was resolved. When Ms. Pham arrived, she was both rude and dismissive. She barely allowed me to explain the situation. She dismissed any possibility of a loaner car and reiterated that the part was backordered and there was nothing they could do. She stated that only one dealership in the country had the part in stock and claimed they would not sell it to them. Desperate for a solution, I asked to contact the other dealership myself, with them supplying me with the part number. To my surprise, the other dealership was more than willing to sell the part to the Lewisville dealership. Ms. Pham's claim that they would not was a complete fabrication. Arrangements were made for the part to be shipped overnight, but poor communication on their part delayed the delivery, forcing me to extend my rental car reservation multiple times and pushing the total cost over $1000. After weeks of waiting, the part finally arrived on May 30th. However, when I came to retrieve my car, a 50% discount on the repair cost promised by Ms. Pham to compensate for the poor service I received was not honored and Ms. Pham refused my request to discuss it. Throughout this entire ordeal, the treatment I received was completely unacceptable. The lack of communication, unethical behavior, and complete disregard for customer care have left me financially burdened and deeply disappointed with the level of service provided. I hope that by sharing my experience, I can prevent someone else from experiencing a similar situation with this dealership. The AutoNation Honda in Lewisville is incompetent and unethical and if you value your time and money, I strongly suggest you take your business elsewhere. More

Once Eleanor n I explained what we needed/wanted, Janet understood and in minutes showed us the new HR-V the car is perfect for our needs. The New Black 2023 HR-V made quite an impression under your f understood and in minutes showed us the new HR-V the car is perfect for our needs. The New Black 2023 HR-V made quite an impression under your front entrance . This is our 4/5 th purchase from AutoNation. The 1st few from Corpus. I visited the service for all our cars at various times with generally good results. Take it from a car guy - This lady knows her stuff. I really love working with her KennyB More