AutoNation Honda Lewisville

The dealership itself is nice. The issues I had at this location were with the staff and the level of customer service I received, which was not satisfactory at all. Once they The issues I had at this location were with the staff and the level of customer service I received, which was not satisfactory at all. Once they were notified by me that I would not be using their in house finance services, they began to drag their feet and making the process of selling me a vehicle take way longer than it should. For example, my finance company that I was using emailed a document to my sales person at the dealership that he would need to docu-sign, this would usually take 5-10 minutes for someone to read over the document and sign it, and my sales person decided to take almost an hour to complete it. I also had many issues in the days after purchasing my vehicle with communication between me and my sales person and the dealership, I called multiple times trying to get a response and I was hung up on a few times and even told they were too busy to help me. The day after I purchased my vehicle from them I realized that my sun roof controls did not work, and then a week after purchasing the vehicle my check engine light came on. I tried calling multiple times to get someone to look at my vehicle as well as messaging my sales person, and could not get anyone to help me due to my vehicle being a Ford and their dealership being a Honda. I ended up having to call the autonation ford in frisco myself and schedule an appointment because I couldn’t get anyone at my original dealership to assist me. Overall I would not recommend anyone visit this dealership. More

Mike Malone is an agent that is always polite. He listens to my questions and gives back knowledgeable answers. He is a good worker and an asset to Autonation in Lewsville, Texas He listens to my questions and gives back knowledgeable answers. He is a good worker and an asset to Autonation in Lewsville, Texas More

***Bait and Switch*** I’m looking for a used car for my 17 yo daughter and found one on Auto Nation of Lewisville’s website. I scheduled an appointment to see it and drove 45 minutes for the salesman, Roge 17 yo daughter and found one on Auto Nation of Lewisville’s website. I scheduled an appointment to see it and drove 45 minutes for the salesman, Roger Klein, to tell me that he had no idea where that particular vehicle was located, but he would be happy to help me find another vehicle. I was livid!! I drove to see the vehicle that’s listed on the website!!! If I wanted to sit down with some pushy salesman I would not be looking on the internet. Be careful everyone they have cars listed that are not actually at the dealership. Also, I saw the same car on CarGurus and according to them the car had only been there a day. The salesman did not at anytime tell me the car had been sold. When I got there he stated they couldn’t find it. More

My salesman Val was awesome. The only reason there is 2 stars. I arrived at 5pm and finished my purchase at 11pm. I have never had such a negative experience buying a vehicle. It The only reason there is 2 stars. I arrived at 5pm and finished my purchase at 11pm. I have never had such a negative experience buying a vehicle. It seems as if the financial manager did not know what he was doing. More

Worst experience ever in buying a car or even a house thank you but NO WAY ever again thank you but NO WAY ever again More

I have always had excellent service and professionalism. Mike Malone has always done a superb job explaining was has been done or needs to be done on my Nissan Rogue. His calm demeanor and ability to expl Mike Malone has always done a superb job explaining was has been done or needs to be done on my Nissan Rogue. His calm demeanor and ability to explain things makes it an easy decision to return there for my oil changes. More

Mike Malone from service department is very helpful. He is very knowledgeable and explained me in detail about everything that needs to be done for my car. Really appreciate all his help. Definitely rec He is very knowledgeable and explained me in detail about everything that needs to be done for my car. Really appreciate all his help. Definitely recommend this dealer. More

Good experience - I do not like this review requiring 15 words in order to submit a review!!!!!!!!!!!!!!!!!!!!!!!!!! words in order to submit a review!!!!!!!!!!!!!!!!!!!!!!!!!! More

The last two times I used you have been horrible. The first time I waited four hours for an oil change with an appt. This time my price changed three times so picked up my car even though I’m out the The first time I waited four hours for an oil change with an appt. This time my price changed three times so picked up my car even though I’m out the diagnostic fee and took it somewhere else. I won’t be back. Since COVID your service has declined considerably More