AutoNation Honda Lewisville

Jarrett was exceptional to work with. Manny in finance was great as well. Never had the opportunity to meet the manager, which made final deal decisions. This would've been a nice touch. Previous Honda was great as well. Never had the opportunity to meet the manager, which made final deal decisions. This would've been a nice touch. Previous Honda dealerships that I've visited, the manager is showing customer service too!! J.P. Edgar More

My experience with this dealership was horrible. After I test drove the truck Michael Castillo (sales consultant) and Bobby Hermansky (finance manager) made me feel rushed and pressured. Both Michael and Bo test drove the truck Michael Castillo (sales consultant) and Bobby Hermansky (finance manager) made me feel rushed and pressured. Both Michael and Bobby told me that I couldn't leave to think about my decision before I committed because if I left the deal was off and they would not offer me the same discount. Of course I didn't purchase the truck from them because I refuse to allow anyone to pressure me when making such a huge purchase. I was very disappointed at their lack of concern and consideration for me. At the end of the experience I told Michael that I was ready to buy the truck I just needed a few hours to make sure that the numbers worked and that I was making the right decision. Unfortunately for him he lost the sale and I took my business to another dealership. More

Excellent customer service. They had exactly what I wanted and worked with me for the payments I needed. I highly recommend this dealership. Jarrett was awesome! I originally went to David McDavid wanted and worked with me for the payments I needed. I highly recommend this dealership. Jarrett was awesome! I originally went to David McDavid Honda in Frisco. I was there for 20 minutes and no one helped me. I had to ask the receptionist for help and still no one came so I left and went to Bankston. I'm so glad I did. More

I had an appointment with a different Honda Dealership that day, but the sales person wasn't available and had another customer instead so I decided to go home. I was planning to trade in my lease 2010 Ho that day, but the sales person wasn't available and had another customer instead so I decided to go home. I was planning to trade in my lease 2010 Honda Civic LX for a CRV. I remember on the way home that there is another Honda in Lewisville, TX which is close to where I live. I was just gonna come in to ask for question regarding penalties on terminating my 36 lease. But Jarrett approached me and patiently answered all my question even if he needed to call the Manager to ask for assistance. I was suppose to wait for the 2012 CRV to come on Dec or Jan 2012, but Jarrett was a really great, helpful, never pushy so I decided that this guy deserve to get my business. I'm in sales as well and customer service is very important to me. I think he deserve to get my business and the business of my boyfriend as well that is only suppose to accompany me in buying my 2011 CRV. I was suppose to get a 2011 CRV SE but since they run out of stock they upgraded me to 2011 CRV EX at no extra cost plus a lot of discounts. Thanks so much Jarrett! I will definitely come back and recommend you to all my friends. More

Great experience from beginning to end buying my 2008 Civic LX. Jarrett comes across as a low pressure guy who just loves Hondas. He likes what he does and it carries over in the sales process, and that Civic LX. Jarrett comes across as a low pressure guy who just loves Hondas. He likes what he does and it carries over in the sales process, and that is the mark of a good salesperson. Dwayne the Finance manager deserves mentioning as well. Although I had a divorce and bankrupcy, Dwayne fought like champ to get me a low rate. Easy to say but true. I got the car I wanted, the price was fair, a rate MORE THAN FAIR, and I got a decent trade. Lots of reputable dealers out there treated me with respect, but could not match the deal I got. I got both. More

Extremely bad customer service. I went in to purchase a two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person bec two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person because of it. I was very specific on the vehicles I was looking for, black on black. when they brought the car around to show it to me, there was hail damage reapir done to it and a number of panel clips were broken. I pointed this out to the salesman and he told me there were not and I would be lucky to get this car. I asked to speak to the sales manager at this point. The salesman told me I was NOT allowed to speak to him. After further insisting that I speak to his manager, I was introduced to his manager. When I asked him for his name he told me his name was Bobby, and if I couldn't spell it here's my card, (putting it in my face). I felt the bias in his voice and body language. I tried to talk to him and was told to leave the dealership. I have since then attempted to contact the General Manager and have as of yet to recieve a return call. I believe in the Honda car line, but being treated this way has made me wonder if this way of treating customers comes from the dealership or Honda directly. Until I find out, General Manager Bruce I am still waiting on your call back, I hope you have better manners and customer service policies then your employees. More

The first time I got bad service (tire rotation, w/o tire balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repa balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repair on the brake system completed, got in the car, and it did not feel right. Took it right back and they discovered air in the braking system. Then the following day the !VSA warning light started to come on intermittantly, as well as an occasional flash of the BRAKE light. Took it to another dealership (because frankly my trust had already gone to non-existent) and they discovered the brake fluid was low. You would think both of these details would be automatically checked after taking the brake system apart.....Never going there again. Jim McNatt Honda service up the road 15 min is now my choice! More

I love Bankston Honda. They are all wonderful, always spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to be longer than expected they always let me know and explain why. They mail discount coupons if you keep your address up to date and always honor their online coupons (if one I've printed has expired, I just check online again and there is another one!). I've bought two Hondas from them in the last few years. The salesman, managers, and finance gentleman were friendly, honest, and genuinely excited for me about my new purchases. A great environment. There has been some shift in management over the last few years but it hasn't changed the overall quality of service and attitude. Definitely recommend Bankston Honda's service and sales to everyone I know. **Not sure what dbronson thinks is a joke about the state inspection price, but by law that can't be discounted. The state sets the price, and no coupon or discount will apply. She should contact the state to complain about it; that's not Bankston's fault! More

Great customer service, Very friendly and kind to me even tho i didnt get the vehicle i wanted. But he tried really hard to get me a great deal which i could tell he was. Let me test drive the car for a long tho i didnt get the vehicle i wanted. But he tried really hard to get me a great deal which i could tell he was. Let me test drive the car for a long time until i realized i liked it. Treated me very nice. More

i feel since they have made jeff the manager the service people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give m people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give me a 15% discount from a coupon that i had from freeman honda..robbie stated he couldnt do it but could give me 10% but when i mentioned how munch money thru out the years i have given honda he said he would ask jeff i feel like they are out to jus get your money now and they do not care about the customer..i am very upset i have always felt pleasant about the service i received from honda but now i will be looking for another shop to take my car..freeman is the best service i have ever recieved i will jus have to travel 1 hour away which bankston is jus 5 mins away jus to get good service..something needs to be done about them at bankston are they will lose good customers like myself. i was told this time my car would be 582 with tax but now its 687 since i have a 15% coupon all of a sudden they called me and said something else popped up that was wrong with my car..i feel they are only out to get them money wat a shame in this time where the economy is so bad....oh well off to freeman i shall go..any where but banskston..oh i will get oil changes but nothing else...ps:this is my only transportation i dropped my car off may 18th car was not ready till today may 19 and its now 2:19 and still not ready but did they offer me a rental..nooo also my inspection sticker is expired did they mention that to me nooo i had to call them back and ask them to do that and robbie stated that i couldnt get a discount on that and it would cost me 39.75 wat a joke..lol..wow bankston service really sucks and i will be sure that no one i know will ever have to encounter wat i been thru. More