AutoNation Honda Lewisville

Let me start. This is the WORST EXPERIENCE I HAVE EVER HAD AT A DEALERSHIP. The most horrible service, the most horrible attitudes, and to be brushed off..wow. We started our trek for a used car tha HAD AT A DEALERSHIP. The most horrible service, the most horrible attitudes, and to be brushed off..wow. We started our trek for a used car that we would be able to use for several years. We were looking in the lower price range, and we understood what type of vehicle we were looking for as far as miles and use. We had an appointment with one person, after US calling THEM several times because apparently they dont respond to the internet inquiries. We were having to pusue them. We finally did talk to someone, some manager that would give us a "great" deal. So, we set an appointment for the same day. Then 30 minutes before we are to be there at our "appointment" time, we are called and asked if we could come in the next day, why you ask? Oh, because they were with another customer...what? theres only one person?? We agreed because we were told that the car would be ready for us to drive when we got there ther next day. We get there the next day, and its the wrong car, and not only the wrong car, but over our price range by a couple of thousand of dollars. When asked where the car was that we were interested in, after much to-do and research, magically it was not at that lot, even though it stated it was. It was in "the shop getting fixed" at the dealership across the highway. We left disaapointed but with a promise for a call early the next morning with a reason the car was in the shop. Early morning to me, means before 2:00pm, in which again, I had to pursue them. I was told the person we were working with was not even working that day, and had tyo go through the whole process again - but he promised he would call for us. Now, because he did what he said he was going to do, I have respect for Jim. He did call back, but this time the excuse was "the managers were in a meeting" so he couldnt find out what we needed to know. He promised to call back. Which he did. The car was just being made ready to go on the lot for sale. He even went across the street and test drove it and another car we were looking at. He was honest enough to tell us that the one car was horrible, and not to waste our time, in fact he turned it back into the service manager and told them. But he did like the other car. We had an appointment to come out and test drive it. Finally. We went to the dealership, and as promised, we were taken over to the neighboring dealership. As we were pulling in we saw the car we wanted, all pretty, and clean and freshly washed. As we got out to get the keys, we were informed that the car was going to the front because someone else just bought it. After several conversations, Jim said there was another car like the one that we wanted. We did test drive it, and it had a few driving issues that concerned us, and was "mislabeled" for the price. Before we decided to buy it, we agreed to go back to the dealership to see if Bobby could give us a "deal". What a freaking JOKE... Deal? My tushi. Now, First of all, we never talked to Bobby, he never came and greeted us, introduced himself, and much less never apologized for all our running around and inconveience. xxxxxx. I have never been so detached from a car salesman "manager" ever. The three cars we had as our "great deals" were a joke. One had over 200K miles, the other one had 3 thread bare tires, and once they replaced them, they would not be able to give us the same deal, and the other car, was nowhere to be found. You kidding me??? When we were leaving our salesman told Bobby, who was walking towards us that we were not interested in the deal, and we thought he was finally coming to talk to us, but instead he strutted beyond us, shrugged his shoulders and said, "ok". Never in all my years of buying a car, have I ever been so peeved at a lack of professionalsm, a lack of interest, or a genuine lack of respect towards a customer. We are not high maintenannce customers, and we werent the "big ticket" item of a new car, but customer service is still custromer service. If you dont want to be bothered with just any other customers but new car deals, then get the used cars of your lots, because last I checked, it is still a sale. In all fairness, Jim did the very best he could with the hand he was being dealt. We have no issue with him. Bobby, was an absolute tool for never even acknowledging us on a personal level, or even giving us the respect as a customer. I will be writing this same review everywhere. And when we do buy a new car in a year, we will NEVER COME HERE... BUYERS BEWARE! Go somewhere else. More

Salesman attempted to severely overcharge us for scratch protective tape applied under door handles and on back bumper to the tune of almost $550. When new car was delivered several areas of this protect protective tape applied under door handles and on back bumper to the tune of almost $550. When new car was delivered several areas of this protective tape was missing from the vehicle. Over 5 week period called three times talking to Steve (new car sales) about missing tape and was told he would get the problem taken care of and call us back to schedule service. No calls were ever returned, no tape has been installed and when calling back today no one had heard anything about the issue. We have two more Civics to purchase for our triplets leaving for college but won't be returning to Bankston or AutoNation and will relay our experience to friends. Poor service, walking away feeling like you have been taken advantage of and taken for granted does not make for return business. More

Excellent experience. Jarrett was knowledgeable and friendly. It was as if he was on our side in the whole experience. we negotiated a very fair price, got the honda certified used car and even fille friendly. It was as if he was on our side in the whole experience. we negotiated a very fair price, got the honda certified used car and even filled tha tank with gas.. thanks to Jarrett and bankston. I will ask for Jarrett Personally next time I am in the market for a cr. More

I own 2 Hondas and I take them both to this dealership for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't po for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't possible they provide a free rental car. More

My husband and I bought our first car from a dealership here and had a great experience. He knew exactly what car he wanted and the financing department went above and beyond to help him get into the car e here and had a great experience. He knew exactly what car he wanted and the financing department went above and beyond to help him get into the car even though he didn't have long enough credit history. We had great service with getting the tags and everything after the purchase as well. It didn't feel like a dealership that stops caring once they have your money. My husband and my purchase was in April 2010 and since we had such great service I took a friend there when she was in need of a car. Unlike my husband she wasn't sure exactly what she was looking for and the sales person wasn't pushy and gave honest advice on what was and wasn't a great deal. Another sales person came over with a car from another dealership that fit her needs and they got us set up for a test drive and she loved the car. She needed it immediately and they gave her top notch service with getting the financing set up. The sales person was running back and forth doing whatever he could to make her financing work since she had literally zero credit. We ran into an issue with picking up the car because she needed to pick up money from the bank and get proof of insurance for her new car. She didn't have a way to get to the dealership so the sales person actually came to my house where she was staying and picked her up the next day even though it was out of his way just to make sure she could get the car. Whenever I have a friend in need of a car I always recommend Bankston and I definitely plan to shop there next time I'm in need of a new car as well. Thanks for the great service! More

When my lease on my 2009 Honda CRV was near, I chose to return to Bankston Honda to search for my next vehicle. The sales team is so professional and really listened to what I wanted in my new car. This ti return to Bankston Honda to search for my next vehicle. The sales team is so professional and really listened to what I wanted in my new car. This time I worked with Jarrett. He took the time to answer each question and show me all the new features of my new 2012 CRV. He even helped me transfer my items from my old vehicle to the new CRV. He worked hard to get the price I wanted and then followed up within a week to see if I still liked my vehicle and if I had any questions. Now that is good service! Bankston also has a great service department! I always take my car back to Bankston for my service dates/oil changes. They accommodate my hectic schedule and never complain if I don't make there exactly on time! They are fast, knowledgeable and take the time to explain the service charges. I have been extremely happy with Bankston Honda and will continue to give them my business for vehicle purchase and service. More

Jarrett was exceptional to work with. Manny in finance was great as well. Never had the opportunity to meet the manager, which made final deal decisions. This would've been a nice touch. Previous Honda was great as well. Never had the opportunity to meet the manager, which made final deal decisions. This would've been a nice touch. Previous Honda dealerships that I've visited, the manager is showing customer service too!! J.P. Edgar More

My experience with this dealership was horrible. After I test drove the truck Michael Castillo (sales consultant) and Bobby Hermansky (finance manager) made me feel rushed and pressured. Both Michael and Bo test drove the truck Michael Castillo (sales consultant) and Bobby Hermansky (finance manager) made me feel rushed and pressured. Both Michael and Bobby told me that I couldn't leave to think about my decision before I committed because if I left the deal was off and they would not offer me the same discount. Of course I didn't purchase the truck from them because I refuse to allow anyone to pressure me when making such a huge purchase. I was very disappointed at their lack of concern and consideration for me. At the end of the experience I told Michael that I was ready to buy the truck I just needed a few hours to make sure that the numbers worked and that I was making the right decision. Unfortunately for him he lost the sale and I took my business to another dealership. More

Excellent customer service. They had exactly what I wanted and worked with me for the payments I needed. I highly recommend this dealership. Jarrett was awesome! I originally went to David McDavid wanted and worked with me for the payments I needed. I highly recommend this dealership. Jarrett was awesome! I originally went to David McDavid Honda in Frisco. I was there for 20 minutes and no one helped me. I had to ask the receptionist for help and still no one came so I left and went to Bankston. I'm so glad I did. More

I had an appointment with a different Honda Dealership that day, but the sales person wasn't available and had another customer instead so I decided to go home. I was planning to trade in my lease 2010 Ho that day, but the sales person wasn't available and had another customer instead so I decided to go home. I was planning to trade in my lease 2010 Honda Civic LX for a CRV. I remember on the way home that there is another Honda in Lewisville, TX which is close to where I live. I was just gonna come in to ask for question regarding penalties on terminating my 36 lease. But Jarrett approached me and patiently answered all my question even if he needed to call the Manager to ask for assistance. I was suppose to wait for the 2012 CRV to come on Dec or Jan 2012, but Jarrett was a really great, helpful, never pushy so I decided that this guy deserve to get my business. I'm in sales as well and customer service is very important to me. I think he deserve to get my business and the business of my boyfriend as well that is only suppose to accompany me in buying my 2011 CRV. I was suppose to get a 2011 CRV SE but since they run out of stock they upgraded me to 2011 CRV EX at no extra cost plus a lot of discounts. Thanks so much Jarrett! I will definitely come back and recommend you to all my friends. More