AutoNation Honda Lewisville

Old fashioned bait and switch Be wary of going here. I emailed the salesman (who was very polite in every interaction via phone and email) asking for a specific OTD price for a Be wary of going here. I emailed the salesman (who was very polite in every interaction via phone and email) asking for a specific OTD price for a new car. He called me and booked an appointment in the evening to come purchase it. Even the sales manager emailed me with subject "THE SHORTEST EMAIL YOU'VE EVER READ!" and the body of the email had just one sentence "Let's do business." The upper case in the subject is the manager's, not mine :) Our family eagerly drove over to the dealer after work. Everything seemed fine at first. We were greeted warmly, shown the car, features were explained, and off went the salesman to get the pricing ready. Guess how much the OTD price was on the pricing sheet - $1000 more than what I thought we went to purchase the car for. I called the BS and got up to walk out. The salesman went to talk to the bosses and came back with a meaningless apology. The sales manager didn't have the courtesy to show his face even once during the hour we wasted at the place. More

Can't trust management! I have been waiting for my plates for four months since the vehicle was purchased and the manager (William) promised me two weeks ago I would have t I have been waiting for my plates for four months since the vehicle was purchased and the manager (William) promised me two weeks ago I would have them by now. Still no plates! More

No one will take your call or call you back Found a car online that I wanted to purchase. I emailed them and no one emailed me back. So I tried the chat feature and they didn't know anything a Found a car online that I wanted to purchase. I emailed them and no one emailed me back. So I tried the chat feature and they didn't know anything about the car, must be a 3rd party service. Called in and no salesman available so I asked for the used car manager, who refused to take my call and refereed me back to the receptionist. At this point I figured, if anyone wants to sell car the General Manager would, so I asked for him and left a message. NOTHING! Called back the next day and left him a second message. NOTHING! Then, on the 3rd day he had someone else call me back. I've been looking at cars for 2 weeks now, and have other dealers calling and emailing me non stop trying to earn my business and these guys wont even pick up the phone. TERRIBLE!!! More

Best place to buy a car I had went 2 other Honda dealerships I knew what I want an what I was looking for the other dealer's matched my price but customer service was bad . s I had went 2 other Honda dealerships I knew what I want an what I was looking for the other dealer's matched my price but customer service was bad . so we went to autonation Honda where me meet a young lady an she took her time with us she couldn't match the price but I told my husband I really like the dealership Manager's came out an talked with us .. More

Cars are not inspected!! Very disappointed in this place, just purchased today12/12/2015 a 2011 Chevy Cruze, they had on sell, test drove it, seemed to run ok, and was treated Very disappointed in this place, just purchased today12/12/2015 a 2011 Chevy Cruze, they had on sell, test drove it, seemed to run ok, and was treated very well by the sales person, Raghu and finance Manager Johnny Marquez they did an awesome job! however the vehicle did not turn out as i would have liked, got home on a short drive to Little Elm, ENGINE LIGHT goes on, I call Raghu and he says to check the gas cap, since he filled it up it might be loose, and it was already late, so I told him if that did not work I would see him on Monday since they close on Sunday. Since the check engine light was on, I decided to take it to O'Reilly auto parts to run a free diagnostic, the tech there gets 2 hits and he says, you have several misfires on the engine, and the Turbo on the car is not working properly, so that being said, this tells me that this dealership does not run the whatever point inspection they say they do, or this would have been caught, took the O'Reilly Autoparts guy 2 minutes to figure this out (2 MINUTES!) This car is going back on Monday 12/14/2015!! Can not trust the people in-charge of making sure the inspections are done on their vehicles. I would be weary of their repair people as well. I hope Management reads this. This will be posted on several Social Media sites as well. I am also upset I was at this location for about 3 hours for all paperwork to be done Buyer beware! More

Terrible Service - Stay Away from this Dealer! Recently purchased a 2009 Honda Civic from them. Car drove fine and the salespeople were friendly, but the customer service after the sale was HORREN Recently purchased a 2009 Honda Civic from them. Car drove fine and the salespeople were friendly, but the customer service after the sale was HORRENDOUS! After driving the car for a few days, we noticed a couple of issues. The gas cap was missing, an interior light was not working, and the battery cables were corroded. On top of that, we were not given the registration paperwork. Then, the starter died! It was obvious that the car had not been put through their "inspection process", so I took (towed) the car back to AutoNation Honda Lewisville under the "3 day car return guarantee" program. At first they tried to tell me that the 3 days had expired, when in fact, it had not. I purchased the car on Friday, December 27th, and returned it on Monday, December 30th. My sales person and his manager promised me that they would fix the starter, replace the gas cap, fix the interior lights, and run the car through the "inspection process" again to give me peace of mind. Instead of just returning the car like I should have, I took their word that these issues would be resolved and kept the car. What a mistake on my part. We picked up the car this morning and the starter was fixed (at least the car started up - they could not provide documentation that the starter was actually fixed). Also, no documentation was provided that another inspection was done. No one could find the registration! While driving back from the dealership. the check engine light came on. Guess what, the gas cap is still missing! The interior light is still not working, so they obviously DID NOT run it through the inspection process like they promised. Stay away from AutoNation Honda in Lewisville. More

They don't honor their quote! If you're looking for a new vehicle I would suggest you never go to this place! Their sales managers are very dishonest about everything. The way they If you're looking for a new vehicle I would suggest you never go to this place! Their sales managers are very dishonest about everything. The way they handle business is very unethical. They gave me a quote of a 2015 CRV AWD with a stock number attached and told me the car was in stock. I drove 26 miles from my home to the dealership, then they told me that quote was not valid, it was for a FWD. They asked for $3,000 more for that car! This dealer is big scam! Stay away! More

Service Dept This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been ve This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been very polite and explained everything to me so that I could understand. I stand my them. More

Inept service group Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowi Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowing it was walking all over the road over bumps. No amount of persuasion would change their mind. Drove it off their lot directly to David McDavid Honda who let me leave it with them. The next day they called to tell me the rear passenger shock was locked out and the rear driver shock was worn out. They replaced both under warranty and had me on the road in less than 24 hours total. This place is closer, but a waste of time to deal with their service group. Drive further and make sure someone that is knowledgeable is working on your vehicle. More

Excellent Internet Sales Rep Stephanie Lovely I came to contact with Stephanie by email when I shopped around for a Honda Accord. She is very patient with all of my questions and very forthcoming I came to contact with Stephanie by email when I shopped around for a Honda Accord. She is very patient with all of my questions and very forthcoming with information to help me make a decision. She is not pushy like we may have imagined what a car salesperson maybe. I felt at ease and believed that I could trust her when I was communicating with her. I highly recommend you reach out to her if you want to shop a car at Autonations @ Lewisville. More