AutoNation Honda Lewisville

Horrible Experience - Bait and Switch I live in NYS and was trying to help my granddaughter who lives in Dallas find a reliable used car. We went thru the listings on the internet, decide I live in NYS and was trying to help my granddaughter who lives in Dallas find a reliable used car. We went thru the listings on the internet, decided on the ones we wanted to test drive and called and set up an appointment. When my granddaughter showed up they had her drive totally different cars. When I called to ask what was going on I was told one of the ones we were interested in had been sold while she was there and the other one wasn’t ready to be test driven. then thy called back and said it was there and again when she went they had her drive a different car. Excuse again was that the car wasn’t ready to be test driven and they also had a different sales person work with her although we had both spoken with the original salesman that day and he was going to show it to her. When I again asked what was going on the salesman emailed us pictures showing extensive body work being done on the car. The Carfax report they provided for this car stated the car had NOT been in any accidents and had no other problems. Hmm! Who’s lying here? I wouldn’t buy a flea from this dealership. Found them very dishonest, annoying and underhanded. Worse customer service I’ve ever had at a car dealership. Save your time and avoid this place. More

new car buying Overall a good experience. Their price is unbeatable. Mary G. (Sales) is great to work with. I would recommend this dealership to my friends and famil Overall a good experience. Their price is unbeatable. Mary G. (Sales) is great to work with. I would recommend this dealership to my friends and family for any new Honda vehicle purchase. More

3 1/2 hours for new tire Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was ma Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was malfunctioning. Called and dealership said they could reset it in 5 minutes. This was during a workday but I had already checked and filled tire pressure for a few days so I wanted to fix this. When I arrived it was pretty empty but no one came to greet me. I had to meander into the service area and grab someone sitting at a computer doing nothing in particular. He came out and inspected the tire and we found a nail that he said needed to be replaced. He quoted the cost and I told him I had a work meeting in 2 hours could it be done. He said yes they weren't busy so I gave the green light. It took over 3 1/2 hours to complete the job. As I complained and said I have to go I kept getting "its in the shop being worked on right now". For hours. I had to cancel my meeting (and the following one) which cost me money as I own my own business. I never got an explanation or reason for the extraordinary wait. I used the website chat the next day to talk to someone to leave a complaint (not looking for anything just wanted to let the owners/management know) and the chat desk representative took down all my information and told me they would reach out which they never did. This is unacceptable customer service all around and I will never have my cars serviced here again. Reading other reviews with similar "it's being worked on" I believe there is a systemic problem with the service department. Avoid it. More

Waited 3 hours for an oil change Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have tak Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have taken my car elsewhere More

Worse car purchasing experience EVER 7/15/17 purchases 2013 Kia Rio LX certified used. After filing up with gas 7 days later engine light came on. Called Lester, he told us to drive it a 7/15/17 purchases 2013 Kia Rio LX certified used. After filing up with gas 7 days later engine light came on. Called Lester, he told us to drive it a few days will go off. It didn't, told to buy gas cap. 2 days after gas cap purchase engine light still on. Took car back and had to ask for rental. 2 days later after hearing nothing Lester said they couldn't fix we would have to take to Kia. Picked up car to take to KIA. Next day called 7 times to ask for rental, kept being placed on hold (later find out Lester was not there) and never called back. Mike Bright called back after receptionist was cursed out. Asked for money back. Mike said he started 3 days ago to "fix" the place. Found out the car had been in dealership day before we purchased and it was never looked at even though they claimed it was certified. He took car back again we received a rental without asking. Mike was great. Returned to pick up car and noted several places the car had been damaged while in their care. Took car home 2 days later the battery died. 10.6 voltage would not charge. If there was an option under a 1 I would choose it. 1 star is too high. More

so easy!! being active duty military and living out of the state, my spouse went to trade in my car for a brand new Honda..the service was great from start to f being active duty military and living out of the state, my spouse went to trade in my car for a brand new Honda..the service was great from start to finish. they made it easy on me considering i was so far away and there was only so much i could do..needless to say, i am very happy with my brand new car and would totally come back in the future when looking to purchase another! More

The customer service is horrendous! This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the servi This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the service mangers are so frustrating. I parked my car into the garage and no one has come to me l, i saw two service managers just talking and I had to go to them to get their attention. Service drive manger Christine Phan helped me but as soon as I informed her about my warranty I had with the car, she started to give me a ugly face and treated me even worse.I went in there because my check engine light came on. I waited for 4 hours and no one even called me or anything. To me, the shop was not as busy because i got there around 9:30 am. I waited and I couldn't wait any longer because of work. So I asked her co worker, Joe Sims, to get Christine so i can leave and he just stared and sighed and called for her. Its really frustrating how ignorant these managers can be. Finally Spoke with Christine and asked for my car. She brought my car back and she didn't even tell me and just walked away without even a small apology for the long wait. She is by far the worst service advisor I ever experienced. I bought 3 cars from this same dealership and a very loyal customer to here. Im ashamed of how crappy this service is to be honest. Please avoid the service here, Especially Christine Phan-Shultz and Joe Sims. More

Just meh. Car is fine. Took 3 hours from start to finish, and we were paying cash for our car. Totally, completely unwilling to work with us on price. Salesman Car is fine. Took 3 hours from start to finish, and we were paying cash for our car. Totally, completely unwilling to work with us on price. Salesman stated, "well, we have to make money you know." Things I care about when shopping for a car: 1) Car value 2) Efficiency in buying process I could care less for fancy facilities and people dressed in suits wearing nice watches. I don't care that they're a mega car dealer or have useless frills. I want a car a good value, and the buying process to be efficient. The car we bought, I know we overpaid for. By $1000, based on valuations from several sources. They were completely unwilling to work with us on price. And the entire process took 3 hours. We went through the deal because the car was very nice, and was exactly what we wanted, just overpriced. Will most likely not use them again for our next car purchase. More

Pre-Owned with bad paint job I purchased a pre-certified 2012 Honda Accord EX-L at the end of 2014. I thought I was getting a great deal and the car only had 31K miles on it. Six I purchased a pre-certified 2012 Honda Accord EX-L at the end of 2014. I thought I was getting a great deal and the car only had 31K miles on it. Six months after, the manufacturer battery died so I had to buy a replacement, as it was not covered by warranty. I recently took car in for the airbag recall and while it was raised up, the tech advised me that the front bumper had been repainted and said it was a poor job. The car also has some heavy scratches on the driver's door that were touched up when I purchased the car. Of course the car was very shiny and polished when I bought it, but now that poor paint job and touch ups are starting to show. Now I feel like I got taken. More

Broke Back Window for my Odessy and took 10 days + still ? the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back m the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back me, gave lot of trouble. don't even think about going there. More