AutoNation Honda Lewisville

Extremely bad customer service. I went in to purchase a two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person bec two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person because of it. I was very specific on the vehicles I was looking for, black on black. when they brought the car around to show it to me, there was hail damage reapir done to it and a number of panel clips were broken. I pointed this out to the salesman and he told me there were not and I would be lucky to get this car. I asked to speak to the sales manager at this point. The salesman told me I was NOT allowed to speak to him. After further insisting that I speak to his manager, I was introduced to his manager. When I asked him for his name he told me his name was Bobby, and if I couldn't spell it here's my card, (putting it in my face). I felt the bias in his voice and body language. I tried to talk to him and was told to leave the dealership. I have since then attempted to contact the General Manager and have as of yet to recieve a return call. I believe in the Honda car line, but being treated this way has made me wonder if this way of treating customers comes from the dealership or Honda directly. Until I find out, General Manager Bruce I am still waiting on your call back, I hope you have better manners and customer service policies then your employees. More

The first time I got bad service (tire rotation, w/o tire balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repa balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repair on the brake system completed, got in the car, and it did not feel right. Took it right back and they discovered air in the braking system. Then the following day the !VSA warning light started to come on intermittantly, as well as an occasional flash of the BRAKE light. Took it to another dealership (because frankly my trust had already gone to non-existent) and they discovered the brake fluid was low. You would think both of these details would be automatically checked after taking the brake system apart.....Never going there again. Jim McNatt Honda service up the road 15 min is now my choice! More

I love Bankston Honda. They are all wonderful, always spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to spending the appropriate amount of time with me, patiently explaining repairs and charges until I fully understand them, and if the wait is going to be longer than expected they always let me know and explain why. They mail discount coupons if you keep your address up to date and always honor their online coupons (if one I've printed has expired, I just check online again and there is another one!). I've bought two Hondas from them in the last few years. The salesman, managers, and finance gentleman were friendly, honest, and genuinely excited for me about my new purchases. A great environment. There has been some shift in management over the last few years but it hasn't changed the overall quality of service and attitude. Definitely recommend Bankston Honda's service and sales to everyone I know. **Not sure what dbronson thinks is a joke about the state inspection price, but by law that can't be discounted. The state sets the price, and no coupon or discount will apply. She should contact the state to complain about it; that's not Bankston's fault! More

Great customer service, Very friendly and kind to me even tho i didnt get the vehicle i wanted. But he tried really hard to get me a great deal which i could tell he was. Let me test drive the car for a long tho i didnt get the vehicle i wanted. But he tried really hard to get me a great deal which i could tell he was. Let me test drive the car for a long time until i realized i liked it. Treated me very nice. More

i feel since they have made jeff the manager the service people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give m people under him do not care about the customers..i have spent over 3,000 for services on my care within the year and i had to beg for them to give me a 15% discount from a coupon that i had from freeman honda..robbie stated he couldnt do it but could give me 10% but when i mentioned how munch money thru out the years i have given honda he said he would ask jeff i feel like they are out to jus get your money now and they do not care about the customer..i am very upset i have always felt pleasant about the service i received from honda but now i will be looking for another shop to take my car..freeman is the best service i have ever recieved i will jus have to travel 1 hour away which bankston is jus 5 mins away jus to get good service..something needs to be done about them at bankston are they will lose good customers like myself. i was told this time my car would be 582 with tax but now its 687 since i have a 15% coupon all of a sudden they called me and said something else popped up that was wrong with my car..i feel they are only out to get them money wat a shame in this time where the economy is so bad....oh well off to freeman i shall go..any where but banskston..oh i will get oil changes but nothing else...ps:this is my only transportation i dropped my car off may 18th car was not ready till today may 19 and its now 2:19 and still not ready but did they offer me a rental..nooo also my inspection sticker is expired did they mention that to me nooo i had to call them back and ask them to do that and robbie stated that i couldnt get a discount on that and it would cost me 39.75 wat a joke..lol..wow bankston service really sucks and i will be sure that no one i know will ever have to encounter wat i been thru. More

After dealing with ridiculous scams from other dealers such as Nissan of grapevine is was really nice to encounter this dealership. Everything was simple, the guy was friendly and there were no hidden cos such as Nissan of grapevine is was really nice to encounter this dealership. Everything was simple, the guy was friendly and there were no hidden costs. It is sad that I'm surprised to be able to could walk in and a buy a car from a friendly salesman at a little below the sticker price. Bankston was great to me. Unrelated, Other small complaints about bankston is that their service is a little expensive, however lower than other honda dealerships. One thing to consider if you're buying a used car is the option to have extended warrenty. Honda only offers a certain kind of warrenty at the time of purchase. At least everything was optional and not some bs hidden fee. So happy fit my new used 2008 honda fit and my experience at bankston. My salesman was Wes Armstrong More

My 2002 Honda Accord SE just hit 105K miles. I was looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda looking for a good price on the timing belt service. I called most of the dealers in North Texas and found Bankston to be cheapest among all. Honda Cars of McKinney quoted me about $1200 for this service. I also wanted to get my transmission serviced which was an additional $99. I had a 20% off coupon from them so it would bring the price down to $1040 plus tax and shop supplies. I called them again the next day and they quoted me $1100 for exact same service. Called the third time and they quoted me $1400. At this time, I was frustrated and decided not to take my car to them because they were unreliable. I called Ruth Riley, David McDavid and Bankston. All of them quoted somewhere between $1000 and $1200 for this service. Please note that I am not only getting the timing belt changed but also changing all belts, balancer belts, seals, water pump etc. etc plus transmission flush. All said they will accept other Honda dealers coupon but when they heard 20% off, they backed out. They were only willing to honor up to 10%. Anyway, Bankston was cheapest of them all so I called them again to confirm that the price they quoted me is correct and they were. The only difference this time is that they said they will accept 20% off coupon from Honda Cars of McKinney. I went down there and asked the service rep to give me a final quote in writing. He made an invoice for $846 after 20% off and taxes etc. I left my car there. I did get a call from him saying that I need brake oil and power steering oil flushed which was an additional $200 which I declined. He also told me that I need a new air and cabin filter..additional $100 which I declined. I also needed alignment but my tires hardly have $5000 miles on them so I’ll pass on that too. Anyway, he said that in that case, my car is ready and I should come pick it up. When I got there, my TOTAL invoice was for $799. I saw a charge for $10 misc. fees but I did not question it as I was saving $47 by not showing the invoice he printed before I dropped my car off. Anyway, I am very happy with the overall quality of work so far. The car feels like it did when I bought it new. I would recommend this dealership to anybody who lives in North Texas area. The only bad thing is, they don’t have loaner cars but they do have rental facility on premises and will probably share the rental cost with you. I didn’t ask for it so I can’t tell. More

My first contact with Bankston Honda was with Chelsea Russo over the phone. She was very friendly and helpful. I told her that I was looking for a 'tango pearl red' 2009 Honda Element EX with satellite Russo over the phone. She was very friendly and helpful. I told her that I was looking for a 'tango pearl red' 2009 Honda Element EX with satellite linked navigation. I also told her that this was exactly how I wanted the vehicle, and that I was looking around in several different states with several different dealerships to buy it. She told me that she would search for the vehicle and contact me again soon. She called me within the hour and told me that she hadn't found it yet, but would keep looking and keep me updated. She checked in with me every few days, and found the vehicle about a week later. I had been speaking to about 6 different Honda dealerships, and Chelsea was the only person who called to check in with me- and was the only person to find the exact vehicle I wanted after several other Honda dealerships told me that "that vehicle doesn't exist," or "you need to choose different colors/options." After she found it, I went to the dealership and she directed me to Scott Pruettiangkura to further discuss the sale. Scott was very knowledgeable and friendly. I was very nervous before going to the dealership to buy the vehicle because this was my first time to buy a brand new car by myself. However, I had just graduated college and been hired as a teacher so I qualified for Honda's recent college graduate program. This gave me a 5.99% interest rate and 90 day payment deferment. Scott also gave me a great price on the car. I was trading in a 2002 Honda Civic, and got a good amount for my trade. We completed the deal and I was told the vehicle would be in the next week. The next day, Scott called and said the vehicle was no longer available because the other dealership had sold the vehicle. However, after checking with me, he immediately ordered a new one to be built and it arrived at the dealership after about 2 weeks. After it arrived, I went to the dealership and completed the sale. The car had 3 miles when it was given to me. Scott spent a lot of time showing me all of the different features and answering all of my questions. Even after the sale, I have emailed Scott with different questions and he has been very prompt and helpful with his reponses. I love my Element, and am very glad I chose Bankston Honda. If you go to this dealership, ask for Chelsea or Scott and you will be well taken care of. More

Even though the car was "certified" after the sale we found undisclosed hail damagage they refused to fix and it was in the shop within a week because the air conditioner went out. I was very displeased found undisclosed hail damagage they refused to fix and it was in the shop within a week because the air conditioner went out. I was very displeased with the overall experience and feel as though they pull one over on us by saying the car had been certified after receiving a 150 point inspection. More

I do not recommend this dealership for service and hence Sales. They picked me up from my home which is 15 miles from the dealership during the initial sales. Later during a recall inspection, they refused Sales. They picked me up from my home which is 15 miles from the dealership during the initial sales. Later during a recall inspection, they refused to provide me a transporation (Shuttle service) and said it is available only in 10 miles radius. It is so riduculous. More