AutoNation Honda Lewisville
Lewisville, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Best car buying experience ever! I came in looking for a new Honda accord 2015 model and I was able to get the car I wanted in the color I wanted at a very competitive price as well. I came in looking for a new Honda accord 2015 model and I was able to get the car I wanted in the color I wanted at a very competitive price as well. I am very thankful and fortunate to work with Martin Garcia as my sales consultant, Randy Giles as the sales manager and Tonie Walker who helped me with my financing. From the start of the process Martin provided me First class 5 star service, he helped me via email and text to answer any questions I had even before I reached the dealership. Once I arrived he helped me find the Accord I wanted within a few minutes and helped me to negotiate the deal. Martin should be a role model leader sales consultant to the whole dealership I was very pleased with the whole sales process, he even took the time to explain how the car worked and even offered to help me afterwards as well with any follow-up questions or concerns. I was very lucky to work with Martin a very friendly and professional sales consultant who listened to what I wanted and took the time to help me. I would also like to thank Randy Giles and Tonie Welker, both very professional and friendly and quickly worked with me to complete the financing paperwork. Thanks to everyone I was able to buy a car in no less than 1.5 hours! I would recommend to anyone looking to buy a Honda in the DFW area to please come to Autonation Honda in Lewisville, you will be very happy and satisfied beyond your expectations. More
Getting Information is Like Pulling Teeth I recently tried to contact this dealership via chat to get some information as to whether or not they had a car in stock. So there we were...in a cha I recently tried to contact this dealership via chat to get some information as to whether or not they had a car in stock. So there we were...in a chat session...and she informs me that she can't give me any information unless I give her my phone number and email address. Really?!? She explained that this was their "process" and apparently couldn't be deviated from. So in other words, unless they have some means to contact you all day every day AND add you to their never-ending email marketing campaigns, you can't get any information. That's horrible. As a customer, you'd think they would want to adjust their policies to meet the customers needs. I would never ever buy a vehicle from this dealership. Unless you want to give up all of your personal information, you won't get any information from them. More
Worst Service Department Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service to another dealership. More
I generally never leave any type of reviews (positive or negative) but in this instance I had to take them time out to write this one as it is well deserved. This has been the best experience buying a c negative) but in this instance I had to take them time out to write this one as it is well deserved. This has been the best experience buying a car from this dealership. From the minute we walked, we received a warm welcome from everyone we saw. Jocelyn was our initial point of contact who then put us in touch with Masoud. Masoud from start to finish was extremely professional and straight to the point. There were no "games" back and forth. We negotiated a great price for my trade and the new vehicle we wanted to purchase. We were given a Smart Choice price from my initial contact with Jocelyn. This price was hard to beat by other dealerships and I was told by other dealerships the deal "would not happen". They were wrong. Masoud and AutoNation worked extremely hard to find the car my wife and I were looking for. A white on black 2013 Honda Touring 2wd. Unfortunately, they could not locate one that was not a demo. It was like trying to find a Unicorn. They tried very hard to put us in the car we wanted. So my wife and I compromised on the interior and went with a light grey interior (which we are glad we switched, we love the color combo). Masoud and AutoNation made the whole deal seamless and stress free. Masoud took care of everything in regards to the deal. Masoud even waited after hours for me. Masoud was in constant communication with me and everyday updates were given. Financing was a breeze - Jae made the process stress free.. New Car Sales Manager, Randy- was extremely nice and inviting. Overall - if you want to save yourself the headache of negotiating and going through the car buying process. See AutoNation first and ask for Masoud! More
The service and repair department at AutoNation in Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in Jul Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in July, my wife took our Honda Civic to AutoNation Honda in Lewisville, TX. She had heard some loud noise coming from under the hood. They looked at it and stated the tires were wearing unevenly and that we needed new tires. We proceeded to go get tires for the car which cost over $300 but the noise could still be heard. We took it back to the dealer a couple of days later for a second time and miraculously, they found a problem with the CV joints. They supposedly fixed the issue at that time but did not offer any condolences or credit for the tire cost. At this point, we were disappointed that we spent money that was not necessary but at least we thought the car was fixed because the noise had stopped. Well, we were wrong.... This past weekend, my wife was driving the car with our 4 year old daughter and my wife said it felt like the front right tire was about to fall off. She stopped at the first place she could find which was a Valvoline shop and they were nice enough to take a look at it for her. They put it up on a jack and said the tire was fine but the mechanic that did the CV joint was an idiot and had no business working on cars. He used a regular nut instead of a castle nut and he failed to put a pin in it as well. He stated that the nut that was on there had come loose and was a half of turn from coming off all together. in his words, if that would have happened, my wife would have lost complete control of the car and no telling what would have happened to her and my daughter. He tightened it for us and wrote us a letter to provide to the dealer that explained what was wrong in his opinion. I took it back to the dealer for the 3rd time. I spoke with Chuck, the service manager, and after another inspection, he agreed the mechanic did indeed use the wrong nut and did not put a pin in it. Chuck admitted it was their mistake. My wife and I have lost complete trust in the Honda dealership and the vehicle. How can we trust that it is fixed this correctly this time? How do I know my wife will not lose control of the vehicle at any time??? We asked the service manager for an extended warranty or something for our trouble and for the money we had to spend for their mistake and he offered us $100 credit at their store! What a joke! I have spent 15 to 20 hours away from work trying to get this fixed, spent over $300 on tires that were not needed and now have a wife that is afraid to drive her car. I am very thankful that my wife stopped by the Valvoline shop that morning! I am also thankful and I am sure you are as well that I am not contacting you to inform you that my wife was in an accident due to your mechanic’s mistake. More
I bought CRV and which I got for a good price. The people who are planning to buy CRV, Pleaase reach to James Johnston , he is very good guy and give us a good price. My suggestion for HONDA CRV Buyers , who are planning to buy CRV, Pleaase reach to James Johnston , he is very good guy and give us a good price. My suggestion for HONDA CRV Buyers , no other delaer in Dallas can beat Autonation honda of lewisville. This is my experience. More
Bought a corvette with 49k miles from bankston nissan 10/2012 2 monthes later all the paint on the rear of the car bubbled up very bad , car had a CLEAR CARFAX .... But i did not think anything of it , b 10/2012 2 monthes later all the paint on the rear of the car bubbled up very bad , car had a CLEAR CARFAX .... But i did not think anything of it , but the car had been repainted because you could see all of the overspray on the inside fenderwell , estimate to have repaired was $3000 to $4000 . 2/2013 bought a 2008 accord with 80k miles from bankston lewisville ( Autonation ) ... CLEAR CARFAX Again .... took the car to the shop where i work and find out the driver door had a lot of damage and was repaired and repainted and the body work was very bad ..... so i took the car back the same day and swapped it for another car , that i am happy with !!! 3/2013 Bought a 2008 accord for my daughter paid $17000.00 which is nada CLEAN retail price !! ... Did not get a chance to look at the car because my daughter was busy , checked it out a week later .... Guess what ... NOT THIS CAR ALSO HAD A CLEAR CARFAX !!! ... This car has damage all over it ... the whole right rear of the car had been completely repainted and it did not even come close to matching the original paint .... the whole front end of the car has been repainted and it looks really bad , the driver front fender looks like somebody took a cheese grater to it .... Looks like the car was painted with spray paint !!! ... The first car i bought with damage i did not think anything about it , the second car i bought i didn't really think anything about it because they had no problem putting me in another car so no big deal !! Well now with this car im thinking something is not right about this dealership ... the whole autonation company !! My wife called the dealer and told the salesman about the damage he let her talk to the bodyshop manager who told my wife that they did the repairs there at autonation honda !!! ... Are you serious ??? ... Why did they they not report the damage on the carfax , i think they also did the repairs on the other cars also but i don't have proof of that !! ... But how can a multimillion dollar dealership get away with not reporting to carfax when they repair damage on a car ??? ... We were told to bring the car back and they would make it right !!! Well i drove to lewisville honda which is about a 30 minute drive from my house and when i told the salesman that i was bringing the car in for the damage to be taken care of he said well i need to see what we can do because we found out that we told you the wrong information , on that car we actually did not do any repairs !!!! .... Are you serious ??? ... Now all of a sudden they change there mind and say they didn't fix the car !!! ... Hmmm ..... sounds like the body shop manager said something that he wasn't suppose too !!! So now i guess i'm pretty much screwed , but i just wanna pass on the word to keep somebody else from getting screwed !!! More
Needed a used van and Odyssey was it for my family. I listened to the different ratings and refused to go to Bankston Lewisville. Instead, I went to Frisco, where every van we had seen online seemed to listened to the different ratings and refused to go to Bankston Lewisville. Instead, I went to Frisco, where every van we had seen online seemed to have been sold before getting there. Then we went out to McKinney, guy talked us into buying a car before even seeing it and having it shipped. We got all the paperwork signed and financing approved. Next day we get a call from McKinney that, that car had been sold! At this point we kind of had it and almost turned away from Honda altogether. By the time my husband got home from work it was late and our only choice was to go see the Honda dealer in Lewisville, Bankston. We got there 15minutes prior to closing, sales guys were gone but one of the managers were there. Bobby sat down with us and gave us the carfaxes for two possibilities. A couple of days later I went in for a test drive and loved Kim and his knowledge of the vehicle. I told him that I liked the car and my husband would be in after work to also look at it. Kim told me he wouldn't be there and introduced me to Paul, who would show us the car in the evening. After my husband got home, we headed over there and a sense of panic took over when I did not see the van alongside the other used cars that were up for sale. Immediately the thought, "not again!" came into my head. Turns out that Kim had put a "sold" sign on the car. Seems like he trusted me as much as I trusted him. The finance people were very upfront and told us that they couldn't match our credit union rate, so we financed through the credit union. We drove the van home that night even though we didn't have the credit union stuff finished until the next day. I was thrilled by the service and help my family and I received! I never once felt overwhelmed by salesmen lingo. Did we get the best deal? Well, you always think you could've done better. There is a mat missing, but you can't expect perfect on a 2008, 84K miles vehicle. Besides, Kim said he would do his best to find me one and that's all I can ask for. I did not let my positive experience cloud my judgement and I took the car to a mechanic within the 3-day return policy. The mechanic said, "you got yourself a really good car there." Enough said! :) More
I was a little apprehensive about buying a new car until I talked to Jarrett. He was very knowledgeable about the automobile that I ended up buying. He was also very helpful, patient, and kind. I felt no pr I talked to Jarrett. He was very knowledgeable about the automobile that I ended up buying. He was also very helpful, patient, and kind. I felt no pressure. I have talked to many car salesmen in the past and Jarrett is by far the best. If anybody in the Lewisville area wants to buy a Honda I extremely encourage you to talk to him. You will not regret it. More
Let me start. This is the WORST EXPERIENCE I HAVE EVER HAD AT A DEALERSHIP. The most horrible service, the most horrible attitudes, and to be brushed off..wow. We started our trek for a used car tha HAD AT A DEALERSHIP. The most horrible service, the most horrible attitudes, and to be brushed off..wow. We started our trek for a used car that we would be able to use for several years. We were looking in the lower price range, and we understood what type of vehicle we were looking for as far as miles and use. We had an appointment with one person, after US calling THEM several times because apparently they dont respond to the internet inquiries. We were having to pusue them. We finally did talk to someone, some manager that would give us a "great" deal. So, we set an appointment for the same day. Then 30 minutes before we are to be there at our "appointment" time, we are called and asked if we could come in the next day, why you ask? Oh, because they were with another customer...what? theres only one person?? We agreed because we were told that the car would be ready for us to drive when we got there ther next day. We get there the next day, and its the wrong car, and not only the wrong car, but over our price range by a couple of thousand of dollars. When asked where the car was that we were interested in, after much to-do and research, magically it was not at that lot, even though it stated it was. It was in "the shop getting fixed" at the dealership across the highway. We left disaapointed but with a promise for a call early the next morning with a reason the car was in the shop. Early morning to me, means before 2:00pm, in which again, I had to pursue them. I was told the person we were working with was not even working that day, and had tyo go through the whole process again - but he promised he would call for us. Now, because he did what he said he was going to do, I have respect for Jim. He did call back, but this time the excuse was "the managers were in a meeting" so he couldnt find out what we needed to know. He promised to call back. Which he did. The car was just being made ready to go on the lot for sale. He even went across the street and test drove it and another car we were looking at. He was honest enough to tell us that the one car was horrible, and not to waste our time, in fact he turned it back into the service manager and told them. But he did like the other car. We had an appointment to come out and test drive it. Finally. We went to the dealership, and as promised, we were taken over to the neighboring dealership. As we were pulling in we saw the car we wanted, all pretty, and clean and freshly washed. As we got out to get the keys, we were informed that the car was going to the front because someone else just bought it. After several conversations, Jim said there was another car like the one that we wanted. We did test drive it, and it had a few driving issues that concerned us, and was "mislabeled" for the price. Before we decided to buy it, we agreed to go back to the dealership to see if Bobby could give us a "deal". What a freaking JOKE... Deal? My tushi. Now, First of all, we never talked to Bobby, he never came and greeted us, introduced himself, and much less never apologized for all our running around and inconveience. xxxxxx. I have never been so detached from a car salesman "manager" ever. The three cars we had as our "great deals" were a joke. One had over 200K miles, the other one had 3 thread bare tires, and once they replaced them, they would not be able to give us the same deal, and the other car, was nowhere to be found. You kidding me??? When we were leaving our salesman told Bobby, who was walking towards us that we were not interested in the deal, and we thought he was finally coming to talk to us, but instead he strutted beyond us, shrugged his shoulders and said, "ok". Never in all my years of buying a car, have I ever been so peeved at a lack of professionalsm, a lack of interest, or a genuine lack of respect towards a customer. We are not high maintenannce customers, and we werent the "big ticket" item of a new car, but customer service is still custromer service. If you dont want to be bothered with just any other customers but new car deals, then get the used cars of your lots, because last I checked, it is still a sale. In all fairness, Jim did the very best he could with the hand he was being dealt. We have no issue with him. Bobby, was an absolute tool for never even acknowledging us on a personal level, or even giving us the respect as a customer. I will be writing this same review everywhere. And when we do buy a new car in a year, we will NEVER COME HERE... BUYERS BEWARE! Go somewhere else. More