AutoNation Honda Lewisville

Mike is my service advisor and he is the best. Always a friendly smile, knowledgeable and helps me find a coupon. My Ridgeline just turned 200,000 miles and has always been serviced here. Thank for taking friendly smile, knowledgeable and helps me find a coupon. My Ridgeline just turned 200,000 miles and has always been serviced here. Thank for taking good care of my vehicle. More

AutoNation Honda provides the best Customer Service and Experience! Everyone has a positive attitude and goes out of their way to make you happy. Mike in the Service Area was outstanding! Experience! Everyone has a positive attitude and goes out of their way to make you happy. Mike in the Service Area was outstanding! More

Everyone was helpful.work was completed in a timely manner. Customer areas were clean, would gladly recommend. James and Ryen were top notch and great to work with. manner. Customer areas were clean, would gladly recommend. James and Ryen were top notch and great to work with. More

Worst dealership experience ever. The level of incompetence shines from the sales people, to the used car manager, to the sales manager, the F&I dept, and finally the GM. They will lie, mislead, incompetence shines from the sales people, to the used car manager, to the sales manager, the F&I dept, and finally the GM. They will lie, mislead, play old school games when it comes to credit financing and apr's available and in general not deliver on anything. I encourage anyone to drive down the road to a more reputable dealer. However if you must deal with these amateurs record every conversation, save every email and text. It took almost 90 days for the dealership to issue the refund I was owed after they failed miserably to pay off the trade vehicle. If I knew what I know now I would have never walked into this dealership. GM’s mobile 817-896-3364 More

Over the last 4 years, I have bought 2 cars and highly recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in th recommended this location to all my friends. Over last week, it has gone from a 6 out of 5 stars to a -2 stars. I know last time I was in the location for service there was very few employees in the store. The one I spoked to about it said they had to let most of their workforce go. It shows... For the last week+, I have called, left messages, and just been aghast at how bad service has been. Almost every time I called and went to the service option, I was sent to a offsite call center that then sent me to Tammy or Scott's voicemail. That was, according to me phone, 17 calls not including transfers. The first time I called I got to Steve at the location. He said he needed some paperwork before they could schedule me and would call me back shortly. -- That was over a week ago now. Mostly I get sent to the service manger's Tammy's voicemail. Not once have I been called back. The last time I called I did not choose service. I picked Sales. And that got me right to Richard (I think... this was the 3rd call of the day) who said he was one of the Managers for the store. After finding my account and explaining what has been going on, he said 'I will go over and speak to Tammy right now and have her call you right back'. That... was 6 hours ago. No call. I was planning on buying another car here. Now... I think I will take my business elsewhere for purchases. Unfortunately, I have to deal with them for several more years for service and warranties that I purchased with my cars. It's such a same that this one experience has absolutely ruined my opinion of this location. Shame. Shame. Shame More

I saw a used Hobda van on carvax and went out to see it. I could not drive it since it hadn’t been in the shop. I told them I would buy it and asked to.be called as soon as it was out of service. I wor I could not drive it since it hadn’t been in the shop. I told them I would buy it and asked to.be called as soon as it was out of service. I worked with Isaac, Hilary and Taylor the manager all who would not answer the phone or call me back. Taylor is the worst! He asked me what was the mileage on the car and told me it was wrong and the car was sold. I have left multiple calls and many texts to Taylor who has not had the manners or work ethic to even call me back. This dealer is shifty and dishonest and I would never do business with them. It’s 5 days later and still no response from multiple messages. I have never worked with such a team of lazy sales individuals who don’t care about servicing customers or care about selling a car. Autonation Lewisville is the worst place to buy a car! Beware! Donna More

Had rattle in dash of my 2018 Accord. Rusty Wallis tried three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fix three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fixed it the first time. Also, the dealership is quiet during the week if you need to work there. More

I had an engine replaced by the service department and they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be rep they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be replaced again. Its been three weeks and still not fixed and they wont provide a loaner/rental. More