AutoNation Honda Lewisville

Inept service group Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowi Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowing it was walking all over the road over bumps. No amount of persuasion would change their mind. Drove it off their lot directly to David McDavid Honda who let me leave it with them. The next day they called to tell me the rear passenger shock was locked out and the rear driver shock was worn out. They replaced both under warranty and had me on the road in less than 24 hours total. This place is closer, but a waste of time to deal with their service group. Drive further and make sure someone that is knowledgeable is working on your vehicle. More

Excellent Internet Sales Rep Stephanie Lovely I came to contact with Stephanie by email when I shopped around for a Honda Accord. She is very patient with all of my questions and very forthcoming I came to contact with Stephanie by email when I shopped around for a Honda Accord. She is very patient with all of my questions and very forthcoming with information to help me make a decision. She is not pushy like we may have imagined what a car salesperson maybe. I felt at ease and believed that I could trust her when I was communicating with her. I highly recommend you reach out to her if you want to shop a car at Autonations @ Lewisville. More

Very careless service I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested changing air filter. They didn't change it. The transmission fluid still looks dark after paying $80 for flushing it and filling. Paid $350 for oil change, valve work, and transmission fluid. More

Best car buying experience ever! I came in looking for a new Honda accord 2015 model and I was able to get the car I wanted in the color I wanted at a very competitive price as well. I came in looking for a new Honda accord 2015 model and I was able to get the car I wanted in the color I wanted at a very competitive price as well. I am very thankful and fortunate to work with Martin Garcia as my sales consultant, Randy Giles as the sales manager and Tonie Walker who helped me with my financing. From the start of the process Martin provided me First class 5 star service, he helped me via email and text to answer any questions I had even before I reached the dealership. Once I arrived he helped me find the Accord I wanted within a few minutes and helped me to negotiate the deal. Martin should be a role model leader sales consultant to the whole dealership I was very pleased with the whole sales process, he even took the time to explain how the car worked and even offered to help me afterwards as well with any follow-up questions or concerns. I was very lucky to work with Martin a very friendly and professional sales consultant who listened to what I wanted and took the time to help me. I would also like to thank Randy Giles and Tonie Welker, both very professional and friendly and quickly worked with me to complete the financing paperwork. Thanks to everyone I was able to buy a car in no less than 1.5 hours! I would recommend to anyone looking to buy a Honda in the DFW area to please come to Autonation Honda in Lewisville, you will be very happy and satisfied beyond your expectations. More

Getting Information is Like Pulling Teeth I recently tried to contact this dealership via chat to get some information as to whether or not they had a car in stock. So there we were...in a cha I recently tried to contact this dealership via chat to get some information as to whether or not they had a car in stock. So there we were...in a chat session...and she informs me that she can't give me any information unless I give her my phone number and email address. Really?!? She explained that this was their "process" and apparently couldn't be deviated from. So in other words, unless they have some means to contact you all day every day AND add you to their never-ending email marketing campaigns, you can't get any information. That's horrible. As a customer, you'd think they would want to adjust their policies to meet the customers needs. I would never ever buy a vehicle from this dealership. Unless you want to give up all of your personal information, you won't get any information from them. More

Worst Service Department Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service to another dealership. More

I generally never leave any type of reviews (positive or negative) but in this instance I had to take them time out to write this one as it is well deserved. This has been the best experience buying a c negative) but in this instance I had to take them time out to write this one as it is well deserved. This has been the best experience buying a car from this dealership. From the minute we walked, we received a warm welcome from everyone we saw. Jocelyn was our initial point of contact who then put us in touch with Masoud. Masoud from start to finish was extremely professional and straight to the point. There were no "games" back and forth. We negotiated a great price for my trade and the new vehicle we wanted to purchase. We were given a Smart Choice price from my initial contact with Jocelyn. This price was hard to beat by other dealerships and I was told by other dealerships the deal "would not happen". They were wrong. Masoud and AutoNation worked extremely hard to find the car my wife and I were looking for. A white on black 2013 Honda Touring 2wd. Unfortunately, they could not locate one that was not a demo. It was like trying to find a Unicorn. They tried very hard to put us in the car we wanted. So my wife and I compromised on the interior and went with a light grey interior (which we are glad we switched, we love the color combo). Masoud and AutoNation made the whole deal seamless and stress free. Masoud took care of everything in regards to the deal. Masoud even waited after hours for me. Masoud was in constant communication with me and everyday updates were given. Financing was a breeze - Jae made the process stress free.. New Car Sales Manager, Randy- was extremely nice and inviting. Overall - if you want to save yourself the headache of negotiating and going through the car buying process. See AutoNation first and ask for Masoud! More

The service and repair department at AutoNation in Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in Jul Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in July, my wife took our Honda Civic to AutoNation Honda in Lewisville, TX. She had heard some loud noise coming from under the hood. They looked at it and stated the tires were wearing unevenly and that we needed new tires. We proceeded to go get tires for the car which cost over $300 but the noise could still be heard. We took it back to the dealer a couple of days later for a second time and miraculously, they found a problem with the CV joints. They supposedly fixed the issue at that time but did not offer any condolences or credit for the tire cost. At this point, we were disappointed that we spent money that was not necessary but at least we thought the car was fixed because the noise had stopped. Well, we were wrong.... This past weekend, my wife was driving the car with our 4 year old daughter and my wife said it felt like the front right tire was about to fall off. She stopped at the first place she could find which was a Valvoline shop and they were nice enough to take a look at it for her. They put it up on a jack and said the tire was fine but the mechanic that did the CV joint was an idiot and had no business working on cars. He used a regular nut instead of a castle nut and he failed to put a pin in it as well. He stated that the nut that was on there had come loose and was a half of turn from coming off all together. in his words, if that would have happened, my wife would have lost complete control of the car and no telling what would have happened to her and my daughter. He tightened it for us and wrote us a letter to provide to the dealer that explained what was wrong in his opinion. I took it back to the dealer for the 3rd time. I spoke with Chuck, the service manager, and after another inspection, he agreed the mechanic did indeed use the wrong nut and did not put a pin in it. Chuck admitted it was their mistake. My wife and I have lost complete trust in the Honda dealership and the vehicle. How can we trust that it is fixed this correctly this time? How do I know my wife will not lose control of the vehicle at any time??? We asked the service manager for an extended warranty or something for our trouble and for the money we had to spend for their mistake and he offered us $100 credit at their store! What a joke! I have spent 15 to 20 hours away from work trying to get this fixed, spent over $300 on tires that were not needed and now have a wife that is afraid to drive her car. I am very thankful that my wife stopped by the Valvoline shop that morning! I am also thankful and I am sure you are as well that I am not contacting you to inform you that my wife was in an accident due to your mechanic’s mistake. More

I bought CRV and which I got for a good price. The people who are planning to buy CRV, Pleaase reach to James Johnston , he is very good guy and give us a good price. My suggestion for HONDA CRV Buyers , who are planning to buy CRV, Pleaase reach to James Johnston , he is very good guy and give us a good price. My suggestion for HONDA CRV Buyers , no other delaer in Dallas can beat Autonation honda of lewisville. This is my experience. More