AutoNation Honda Lewisville

Had rattle in dash of my 2018 Accord. Rusty Wallis tried three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fix three times over three years to fix it and failed every time. Even replaced dash and re-installed it incorrectly. AutoNation Honda tried once and fixed it the first time. Also, the dealership is quiet during the week if you need to work there. More

I had an engine replaced by the service department and they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be rep they failed to install a kit required for engine replacement. As a result of their negligence, within 5 months the engine failed and needs to be replaced again. Its been three weeks and still not fixed and they wont provide a loaner/rental. More

DO NOT buy a car from these scam artists! They knowingly sold me a car with a transmission issue that showed up less than 200 miles since I bought it. Now I can't seem to get anyone to call me back when the sold me a car with a transmission issue that showed up less than 200 miles since I bought it. Now I can't seem to get anyone to call me back when they were all over me before I bought the car. This morning Richard the sales manager was supposed to call, but haven't heard from him. Let me add that I've just been quoted $7700 to replace the transmission and was told this was obviously a known issue! FRAUD! More

I purchased a used vehicle from this shop along with a $1,500 warranty. The vehicle was only driven locally for a total of 1,047 miles, and became nondrivable. AutoNation advised me to tow it to Mazda rep $1,500 warranty. The vehicle was only driven locally for a total of 1,047 miles, and became nondrivable. AutoNation advised me to tow it to Mazda repair shop as they don't service Mazdas at this location and confirmed the repairs and warranty would be honored. I ended up paying for towing, the warranty is not covering repairs, and AutoNation has given me the run around. After 12 phone calls where I was constantly sent to various employees' voicemails, I was finally able to escalate the issue where I requested their inspection and repair report prior to sale. The repair shop and a third party reviewed the report, and confirmed that the extensive repairs needed were present prior to selling me the car. My car has been sitting in a shop for 2 weeks now, while we wait for AutoNation's response. This is simply unacceptable, unprofessional, and unethical business practices. I am appalled that they would sell a car in such subpar condition and that their customer service would be so poor. Update soon to come. More

Honda is a great car. Just don't buy it here. I bought a 1 year old Civic Sedan and financed with honda. I had a fair credit rating at the time so I made sure to have a good down payment. I thought they whe 1 year old Civic Sedan and financed with honda. I had a fair credit rating at the time so I made sure to have a good down payment. I thought they where helping me but they where helping themselves. The car being used was only marked down $1000. from new with 17,000 miles. After basically being made to add-ons to get financed, window coating (turns out was already applied) And a service plan ( which was just oil changes at over $300 each visit). I wanted my payments lower, I got them lower with my $7000.00 down payment. only to find out that my original loan amount never changed. And to top it off. I only recieved 1 of they original keys, dealership lost the 2nd. More

Never paid off my lien and now they won't answer the phone. I have attempted to contact them multiple times and still have no answer. It has been 37 days. Autonation corporate isn't helping, had to ge phone. I have attempted to contact them multiple times and still have no answer. It has been 37 days. Autonation corporate isn't helping, had to get the state and BBB involved. Hopefully that does the trick. More

Bad dealership in Texas autonation honda in lewisville tx also Including Service department. Whoever go there good luck for them. Big lies works there. Best Honda dealership in Richardson tx also Including Service department. Whoever go there good luck for them. Big lies works there. Best Honda dealership in Richardson tx More

We came to pick up a car that was serviced and we communicated the last name of the person who had dropped off the car, car type, color, etc. However, this dealership had erroneously put the first na communicated the last name of the person who had dropped off the car, car type, color, etc. However, this dealership had erroneously put the first name as the last name. Then, the person who catered to us, Joe Sims, asked us who spoke to the person on the phone but we weren’t told we had to provide that specific information considering the database should find customers based on last name and vehicle type and more. Then Joe Sims’ tone to us was very mean because he was blaming us for giving the wrong name which is wrong. We gave both the first name and last name. Then, we gave the phone number and then we were referred to another very nice guy. While the second guy was very nice, Joe Sims was very mean to us. More