AutoNation Honda Lewisville

I own 2 Hondas and I take them both to this dealership for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't po for service. Every time I go I always receive excellent customer service. I'm always updated on the status of my car. If same-day service isn't possible they provide a free rental car. More

My husband and I bought our first car from a dealership here and had a great experience. He knew exactly what car he wanted and the financing department went above and beyond to help him get into the car e here and had a great experience. He knew exactly what car he wanted and the financing department went above and beyond to help him get into the car even though he didn't have long enough credit history. We had great service with getting the tags and everything after the purchase as well. It didn't feel like a dealership that stops caring once they have your money. My husband and my purchase was in April 2010 and since we had such great service I took a friend there when she was in need of a car. Unlike my husband she wasn't sure exactly what she was looking for and the sales person wasn't pushy and gave honest advice on what was and wasn't a great deal. Another sales person came over with a car from another dealership that fit her needs and they got us set up for a test drive and she loved the car. She needed it immediately and they gave her top notch service with getting the financing set up. The sales person was running back and forth doing whatever he could to make her financing work since she had literally zero credit. We ran into an issue with picking up the car because she needed to pick up money from the bank and get proof of insurance for her new car. She didn't have a way to get to the dealership so the sales person actually came to my house where she was staying and picked her up the next day even though it was out of his way just to make sure she could get the car. Whenever I have a friend in need of a car I always recommend Bankston and I definitely plan to shop there next time I'm in need of a new car as well. Thanks for the great service! More

When my lease on my 2009 Honda CRV was near, I chose to return to Bankston Honda to search for my next vehicle. The sales team is so professional and really listened to what I wanted in my new car. This ti return to Bankston Honda to search for my next vehicle. The sales team is so professional and really listened to what I wanted in my new car. This time I worked with Jarrett. He took the time to answer each question and show me all the new features of my new 2012 CRV. He even helped me transfer my items from my old vehicle to the new CRV. He worked hard to get the price I wanted and then followed up within a week to see if I still liked my vehicle and if I had any questions. Now that is good service! Bankston also has a great service department! I always take my car back to Bankston for my service dates/oil changes. They accommodate my hectic schedule and never complain if I don't make there exactly on time! They are fast, knowledgeable and take the time to explain the service charges. I have been extremely happy with Bankston Honda and will continue to give them my business for vehicle purchase and service. More

Jarrett was exceptional to work with. Manny in finance was great as well. Never had the opportunity to meet the manager, which made final deal decisions. This would've been a nice touch. Previous Honda was great as well. Never had the opportunity to meet the manager, which made final deal decisions. This would've been a nice touch. Previous Honda dealerships that I've visited, the manager is showing customer service too!! J.P. Edgar More

My experience with this dealership was horrible. After I test drove the truck Michael Castillo (sales consultant) and Bobby Hermansky (finance manager) made me feel rushed and pressured. Both Michael and Bo test drove the truck Michael Castillo (sales consultant) and Bobby Hermansky (finance manager) made me feel rushed and pressured. Both Michael and Bobby told me that I couldn't leave to think about my decision before I committed because if I left the deal was off and they would not offer me the same discount. Of course I didn't purchase the truck from them because I refuse to allow anyone to pressure me when making such a huge purchase. I was very disappointed at their lack of concern and consideration for me. At the end of the experience I told Michael that I was ready to buy the truck I just needed a few hours to make sure that the numbers worked and that I was making the right decision. Unfortunately for him he lost the sale and I took my business to another dealership. More

Excellent customer service. They had exactly what I wanted and worked with me for the payments I needed. I highly recommend this dealership. Jarrett was awesome! I originally went to David McDavid wanted and worked with me for the payments I needed. I highly recommend this dealership. Jarrett was awesome! I originally went to David McDavid Honda in Frisco. I was there for 20 minutes and no one helped me. I had to ask the receptionist for help and still no one came so I left and went to Bankston. I'm so glad I did. More

I had an appointment with a different Honda Dealership that day, but the sales person wasn't available and had another customer instead so I decided to go home. I was planning to trade in my lease 2010 Ho that day, but the sales person wasn't available and had another customer instead so I decided to go home. I was planning to trade in my lease 2010 Honda Civic LX for a CRV. I remember on the way home that there is another Honda in Lewisville, TX which is close to where I live. I was just gonna come in to ask for question regarding penalties on terminating my 36 lease. But Jarrett approached me and patiently answered all my question even if he needed to call the Manager to ask for assistance. I was suppose to wait for the 2012 CRV to come on Dec or Jan 2012, but Jarrett was a really great, helpful, never pushy so I decided that this guy deserve to get my business. I'm in sales as well and customer service is very important to me. I think he deserve to get my business and the business of my boyfriend as well that is only suppose to accompany me in buying my 2011 CRV. I was suppose to get a 2011 CRV SE but since they run out of stock they upgraded me to 2011 CRV EX at no extra cost plus a lot of discounts. Thanks so much Jarrett! I will definitely come back and recommend you to all my friends. More

Great experience from beginning to end buying my 2008 Civic LX. Jarrett comes across as a low pressure guy who just loves Hondas. He likes what he does and it carries over in the sales process, and that Civic LX. Jarrett comes across as a low pressure guy who just loves Hondas. He likes what he does and it carries over in the sales process, and that is the mark of a good salesperson. Dwayne the Finance manager deserves mentioning as well. Although I had a divorce and bankrupcy, Dwayne fought like champ to get me a low rate. Easy to say but true. I got the car I wanted, the price was fair, a rate MORE THAN FAIR, and I got a decent trade. Lots of reputable dealers out there treated me with respect, but could not match the deal I got. I got both. More

Extremely bad customer service. I went in to purchase a two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person bec two vehicles, and was treated poorly. I speak with an accent. They made fun of the way I talk, they treated me as though I was a less of a person because of it. I was very specific on the vehicles I was looking for, black on black. when they brought the car around to show it to me, there was hail damage reapir done to it and a number of panel clips were broken. I pointed this out to the salesman and he told me there were not and I would be lucky to get this car. I asked to speak to the sales manager at this point. The salesman told me I was NOT allowed to speak to him. After further insisting that I speak to his manager, I was introduced to his manager. When I asked him for his name he told me his name was Bobby, and if I couldn't spell it here's my card, (putting it in my face). I felt the bias in his voice and body language. I tried to talk to him and was told to leave the dealership. I have since then attempted to contact the General Manager and have as of yet to recieve a return call. I believe in the Honda car line, but being treated this way has made me wonder if this way of treating customers comes from the dealership or Honda directly. Until I find out, General Manager Bruce I am still waiting on your call back, I hope you have better manners and customer service policies then your employees. More

The first time I got bad service (tire rotation, w/o tire balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repa balancing) I thought it was just an oversight; but having a second bad experience means they just do not care to do a good job. I had a warranty repair on the brake system completed, got in the car, and it did not feel right. Took it right back and they discovered air in the braking system. Then the following day the !VSA warning light started to come on intermittantly, as well as an occasional flash of the BRAKE light. Took it to another dealership (because frankly my trust had already gone to non-existent) and they discovered the brake fluid was low. You would think both of these details would be automatically checked after taking the brake system apart.....Never going there again. Jim McNatt Honda service up the road 15 min is now my choice! More