AutoNation Honda Lewisville

Worst Service Department Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service Stay away from the service department .Get a written estimate before you authorize any repairs. Do not fall for sweet talks. Take your car for service to another dealership. More

I generally never leave any type of reviews (positive or negative) but in this instance I had to take them time out to write this one as it is well deserved. This has been the best experience buying a c negative) but in this instance I had to take them time out to write this one as it is well deserved. This has been the best experience buying a car from this dealership. From the minute we walked, we received a warm welcome from everyone we saw. Jocelyn was our initial point of contact who then put us in touch with Masoud. Masoud from start to finish was extremely professional and straight to the point. There were no "games" back and forth. We negotiated a great price for my trade and the new vehicle we wanted to purchase. We were given a Smart Choice price from my initial contact with Jocelyn. This price was hard to beat by other dealerships and I was told by other dealerships the deal "would not happen". They were wrong. Masoud and AutoNation worked extremely hard to find the car my wife and I were looking for. A white on black 2013 Honda Touring 2wd. Unfortunately, they could not locate one that was not a demo. It was like trying to find a Unicorn. They tried very hard to put us in the car we wanted. So my wife and I compromised on the interior and went with a light grey interior (which we are glad we switched, we love the color combo). Masoud and AutoNation made the whole deal seamless and stress free. Masoud took care of everything in regards to the deal. Masoud even waited after hours for me. Masoud was in constant communication with me and everyday updates were given. Financing was a breeze - Jae made the process stress free.. New Car Sales Manager, Randy- was extremely nice and inviting. Overall - if you want to save yourself the headache of negotiating and going through the car buying process. See AutoNation first and ask for Masoud! More

The service and repair department at AutoNation in Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in Jul Lewisville cost me money that was unnecessary and at the same time put my wife and daughter's life in danger. . Here is our scenario: Back in July, my wife took our Honda Civic to AutoNation Honda in Lewisville, TX. She had heard some loud noise coming from under the hood. They looked at it and stated the tires were wearing unevenly and that we needed new tires. We proceeded to go get tires for the car which cost over $300 but the noise could still be heard. We took it back to the dealer a couple of days later for a second time and miraculously, they found a problem with the CV joints. They supposedly fixed the issue at that time but did not offer any condolences or credit for the tire cost. At this point, we were disappointed that we spent money that was not necessary but at least we thought the car was fixed because the noise had stopped. Well, we were wrong.... This past weekend, my wife was driving the car with our 4 year old daughter and my wife said it felt like the front right tire was about to fall off. She stopped at the first place she could find which was a Valvoline shop and they were nice enough to take a look at it for her. They put it up on a jack and said the tire was fine but the mechanic that did the CV joint was an idiot and had no business working on cars. He used a regular nut instead of a castle nut and he failed to put a pin in it as well. He stated that the nut that was on there had come loose and was a half of turn from coming off all together. in his words, if that would have happened, my wife would have lost complete control of the car and no telling what would have happened to her and my daughter. He tightened it for us and wrote us a letter to provide to the dealer that explained what was wrong in his opinion. I took it back to the dealer for the 3rd time. I spoke with Chuck, the service manager, and after another inspection, he agreed the mechanic did indeed use the wrong nut and did not put a pin in it. Chuck admitted it was their mistake. My wife and I have lost complete trust in the Honda dealership and the vehicle. How can we trust that it is fixed this correctly this time? How do I know my wife will not lose control of the vehicle at any time??? We asked the service manager for an extended warranty or something for our trouble and for the money we had to spend for their mistake and he offered us $100 credit at their store! What a joke! I have spent 15 to 20 hours away from work trying to get this fixed, spent over $300 on tires that were not needed and now have a wife that is afraid to drive her car. I am very thankful that my wife stopped by the Valvoline shop that morning! I am also thankful and I am sure you are as well that I am not contacting you to inform you that my wife was in an accident due to your mechanic’s mistake. More

I bought CRV and which I got for a good price. The people who are planning to buy CRV, Pleaase reach to James Johnston , he is very good guy and give us a good price. My suggestion for HONDA CRV Buyers , who are planning to buy CRV, Pleaase reach to James Johnston , he is very good guy and give us a good price. My suggestion for HONDA CRV Buyers , no other delaer in Dallas can beat Autonation honda of lewisville. This is my experience. More

I was a little apprehensive about buying a new car until I talked to Jarrett. He was very knowledgeable about the automobile that I ended up buying. He was also very helpful, patient, and kind. I felt no pr I talked to Jarrett. He was very knowledgeable about the automobile that I ended up buying. He was also very helpful, patient, and kind. I felt no pressure. I have talked to many car salesmen in the past and Jarrett is by far the best. If anybody in the Lewisville area wants to buy a Honda I extremely encourage you to talk to him. You will not regret it. More

Let me start. This is the WORST EXPERIENCE I HAVE EVER HAD AT A DEALERSHIP. The most horrible service, the most horrible attitudes, and to be brushed off..wow. We started our trek for a used car tha HAD AT A DEALERSHIP. The most horrible service, the most horrible attitudes, and to be brushed off..wow. We started our trek for a used car that we would be able to use for several years. We were looking in the lower price range, and we understood what type of vehicle we were looking for as far as miles and use. We had an appointment with one person, after US calling THEM several times because apparently they dont respond to the internet inquiries. We were having to pusue them. We finally did talk to someone, some manager that would give us a "great" deal. So, we set an appointment for the same day. Then 30 minutes before we are to be there at our "appointment" time, we are called and asked if we could come in the next day, why you ask? Oh, because they were with another customer...what? theres only one person?? We agreed because we were told that the car would be ready for us to drive when we got there ther next day. We get there the next day, and its the wrong car, and not only the wrong car, but over our price range by a couple of thousand of dollars. When asked where the car was that we were interested in, after much to-do and research, magically it was not at that lot, even though it stated it was. It was in "the shop getting fixed" at the dealership across the highway. We left disaapointed but with a promise for a call early the next morning with a reason the car was in the shop. Early morning to me, means before 2:00pm, in which again, I had to pursue them. I was told the person we were working with was not even working that day, and had tyo go through the whole process again - but he promised he would call for us. Now, because he did what he said he was going to do, I have respect for Jim. He did call back, but this time the excuse was "the managers were in a meeting" so he couldnt find out what we needed to know. He promised to call back. Which he did. The car was just being made ready to go on the lot for sale. He even went across the street and test drove it and another car we were looking at. He was honest enough to tell us that the one car was horrible, and not to waste our time, in fact he turned it back into the service manager and told them. But he did like the other car. We had an appointment to come out and test drive it. Finally. We went to the dealership, and as promised, we were taken over to the neighboring dealership. As we were pulling in we saw the car we wanted, all pretty, and clean and freshly washed. As we got out to get the keys, we were informed that the car was going to the front because someone else just bought it. After several conversations, Jim said there was another car like the one that we wanted. We did test drive it, and it had a few driving issues that concerned us, and was "mislabeled" for the price. Before we decided to buy it, we agreed to go back to the dealership to see if Bobby could give us a "deal". What a freaking JOKE... Deal? My tushi. Now, First of all, we never talked to Bobby, he never came and greeted us, introduced himself, and much less never apologized for all our running around and inconveience. xxxxxx. I have never been so detached from a car salesman "manager" ever. The three cars we had as our "great deals" were a joke. One had over 200K miles, the other one had 3 thread bare tires, and once they replaced them, they would not be able to give us the same deal, and the other car, was nowhere to be found. You kidding me??? When we were leaving our salesman told Bobby, who was walking towards us that we were not interested in the deal, and we thought he was finally coming to talk to us, but instead he strutted beyond us, shrugged his shoulders and said, "ok". Never in all my years of buying a car, have I ever been so peeved at a lack of professionalsm, a lack of interest, or a genuine lack of respect towards a customer. We are not high maintenannce customers, and we werent the "big ticket" item of a new car, but customer service is still custromer service. If you dont want to be bothered with just any other customers but new car deals, then get the used cars of your lots, because last I checked, it is still a sale. In all fairness, Jim did the very best he could with the hand he was being dealt. We have no issue with him. Bobby, was an absolute tool for never even acknowledging us on a personal level, or even giving us the respect as a customer. I will be writing this same review everywhere. And when we do buy a new car in a year, we will NEVER COME HERE... BUYERS BEWARE! Go somewhere else. More

Salesman attempted to severely overcharge us for scratch protective tape applied under door handles and on back bumper to the tune of almost $550. When new car was delivered several areas of this protect protective tape applied under door handles and on back bumper to the tune of almost $550. When new car was delivered several areas of this protective tape was missing from the vehicle. Over 5 week period called three times talking to Steve (new car sales) about missing tape and was told he would get the problem taken care of and call us back to schedule service. No calls were ever returned, no tape has been installed and when calling back today no one had heard anything about the issue. We have two more Civics to purchase for our triplets leaving for college but won't be returning to Bankston or AutoNation and will relay our experience to friends. Poor service, walking away feeling like you have been taken advantage of and taken for granted does not make for return business. More

Excellent experience. Jarrett was knowledgeable and friendly. It was as if he was on our side in the whole experience. we negotiated a very fair price, got the honda certified used car and even fille friendly. It was as if he was on our side in the whole experience. we negotiated a very fair price, got the honda certified used car and even filled tha tank with gas.. thanks to Jarrett and bankston. I will ask for Jarrett Personally next time I am in the market for a cr. More