AutoNation Honda Lewisville

Best place to buy a car I had went 2 other Honda dealerships I knew what I want an what I was looking for the other dealer's matched my price but customer service was bad . s I had went 2 other Honda dealerships I knew what I want an what I was looking for the other dealer's matched my price but customer service was bad . so we went to autonation Honda where me meet a young lady an she took her time with us she couldn't match the price but I told my husband I really like the dealership Manager's came out an talked with us .. More

Cars are not inspected!! Very disappointed in this place, just purchased today12/12/2015 a 2011 Chevy Cruze, they had on sell, test drove it, seemed to run ok, and was treated Very disappointed in this place, just purchased today12/12/2015 a 2011 Chevy Cruze, they had on sell, test drove it, seemed to run ok, and was treated very well by the sales person, Raghu and finance Manager Johnny Marquez they did an awesome job! however the vehicle did not turn out as i would have liked, got home on a short drive to Little Elm, ENGINE LIGHT goes on, I call Raghu and he says to check the gas cap, since he filled it up it might be loose, and it was already late, so I told him if that did not work I would see him on Monday since they close on Sunday. Since the check engine light was on, I decided to take it to O'Reilly auto parts to run a free diagnostic, the tech there gets 2 hits and he says, you have several misfires on the engine, and the Turbo on the car is not working properly, so that being said, this tells me that this dealership does not run the whatever point inspection they say they do, or this would have been caught, took the O'Reilly Autoparts guy 2 minutes to figure this out (2 MINUTES!) This car is going back on Monday 12/14/2015!! Can not trust the people in-charge of making sure the inspections are done on their vehicles. I would be weary of their repair people as well. I hope Management reads this. This will be posted on several Social Media sites as well. I am also upset I was at this location for about 3 hours for all paperwork to be done Buyer beware! More

Terrible Service - Stay Away from this Dealer! Recently purchased a 2009 Honda Civic from them. Car drove fine and the salespeople were friendly, but the customer service after the sale was HORREN Recently purchased a 2009 Honda Civic from them. Car drove fine and the salespeople were friendly, but the customer service after the sale was HORRENDOUS! After driving the car for a few days, we noticed a couple of issues. The gas cap was missing, an interior light was not working, and the battery cables were corroded. On top of that, we were not given the registration paperwork. Then, the starter died! It was obvious that the car had not been put through their "inspection process", so I took (towed) the car back to AutoNation Honda Lewisville under the "3 day car return guarantee" program. At first they tried to tell me that the 3 days had expired, when in fact, it had not. I purchased the car on Friday, December 27th, and returned it on Monday, December 30th. My sales person and his manager promised me that they would fix the starter, replace the gas cap, fix the interior lights, and run the car through the "inspection process" again to give me peace of mind. Instead of just returning the car like I should have, I took their word that these issues would be resolved and kept the car. What a mistake on my part. We picked up the car this morning and the starter was fixed (at least the car started up - they could not provide documentation that the starter was actually fixed). Also, no documentation was provided that another inspection was done. No one could find the registration! While driving back from the dealership. the check engine light came on. Guess what, the gas cap is still missing! The interior light is still not working, so they obviously DID NOT run it through the inspection process like they promised. Stay away from AutoNation Honda in Lewisville. More

They don't honor their quote! If you're looking for a new vehicle I would suggest you never go to this place! Their sales managers are very dishonest about everything. The way they If you're looking for a new vehicle I would suggest you never go to this place! Their sales managers are very dishonest about everything. The way they handle business is very unethical. They gave me a quote of a 2015 CRV AWD with a stock number attached and told me the car was in stock. I drove 26 miles from my home to the dealership, then they told me that quote was not valid, it was for a FWD. They asked for $3,000 more for that car! This dealer is big scam! Stay away! More

Service Dept This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been ve This is the 3rd trip since I bought my car, 2x's for oil change and inspection, and today for my air that wasn't working, and they have ALWAYS been very polite and explained everything to me so that I could understand. I stand my them. More

Inept service group Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowi Took my Pilot in for work because the back passenger shock was causing road-hop. Service group said there was nothing wrong with it, despite me knowing it was walking all over the road over bumps. No amount of persuasion would change their mind. Drove it off their lot directly to David McDavid Honda who let me leave it with them. The next day they called to tell me the rear passenger shock was locked out and the rear driver shock was worn out. They replaced both under warranty and had me on the road in less than 24 hours total. This place is closer, but a waste of time to deal with their service group. Drive further and make sure someone that is knowledgeable is working on your vehicle. More

Excellent Internet Sales Rep Stephanie Lovely I came to contact with Stephanie by email when I shopped around for a Honda Accord. She is very patient with all of my questions and very forthcoming I came to contact with Stephanie by email when I shopped around for a Honda Accord. She is very patient with all of my questions and very forthcoming with information to help me make a decision. She is not pushy like we may have imagined what a car salesperson maybe. I felt at ease and believed that I could trust her when I was communicating with her. I highly recommend you reach out to her if you want to shop a car at Autonations @ Lewisville. More

Very careless service I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested I told several times to my service person to don't forget adding power steering fluid and brake fluid. They didn't add a drop in them. Also requested changing air filter. They didn't change it. The transmission fluid still looks dark after paying $80 for flushing it and filling. Paid $350 for oil change, valve work, and transmission fluid. More

Best car buying experience ever! I came in looking for a new Honda accord 2015 model and I was able to get the car I wanted in the color I wanted at a very competitive price as well. I came in looking for a new Honda accord 2015 model and I was able to get the car I wanted in the color I wanted at a very competitive price as well. I am very thankful and fortunate to work with Martin Garcia as my sales consultant, Randy Giles as the sales manager and Tonie Walker who helped me with my financing. From the start of the process Martin provided me First class 5 star service, he helped me via email and text to answer any questions I had even before I reached the dealership. Once I arrived he helped me find the Accord I wanted within a few minutes and helped me to negotiate the deal. Martin should be a role model leader sales consultant to the whole dealership I was very pleased with the whole sales process, he even took the time to explain how the car worked and even offered to help me afterwards as well with any follow-up questions or concerns. I was very lucky to work with Martin a very friendly and professional sales consultant who listened to what I wanted and took the time to help me. I would also like to thank Randy Giles and Tonie Welker, both very professional and friendly and quickly worked with me to complete the financing paperwork. Thanks to everyone I was able to buy a car in no less than 1.5 hours! I would recommend to anyone looking to buy a Honda in the DFW area to please come to Autonation Honda in Lewisville, you will be very happy and satisfied beyond your expectations. More

Getting Information is Like Pulling Teeth I recently tried to contact this dealership via chat to get some information as to whether or not they had a car in stock. So there we were...in a cha I recently tried to contact this dealership via chat to get some information as to whether or not they had a car in stock. So there we were...in a chat session...and she informs me that she can't give me any information unless I give her my phone number and email address. Really?!? She explained that this was their "process" and apparently couldn't be deviated from. So in other words, unless they have some means to contact you all day every day AND add you to their never-ending email marketing campaigns, you can't get any information. That's horrible. As a customer, you'd think they would want to adjust their policies to meet the customers needs. I would never ever buy a vehicle from this dealership. Unless you want to give up all of your personal information, you won't get any information from them. More