AutoNation Honda Lewisville

The customer service is horrendous! This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the servi This by far is the worst Honda dealership and Honda service shop that I stepped into. The customer service is horrendous, the sales reps and the service mangers are so frustrating. I parked my car into the garage and no one has come to me l, i saw two service managers just talking and I had to go to them to get their attention. Service drive manger Christine Phan helped me but as soon as I informed her about my warranty I had with the car, she started to give me a ugly face and treated me even worse.I went in there because my check engine light came on. I waited for 4 hours and no one even called me or anything. To me, the shop was not as busy because i got there around 9:30 am. I waited and I couldn't wait any longer because of work. So I asked her co worker, Joe Sims, to get Christine so i can leave and he just stared and sighed and called for her. Its really frustrating how ignorant these managers can be. Finally Spoke with Christine and asked for my car. She brought my car back and she didn't even tell me and just walked away without even a small apology for the long wait. She is by far the worst service advisor I ever experienced. I bought 3 cars from this same dealership and a very loyal customer to here. Im ashamed of how crappy this service is to be honest. Please avoid the service here, Especially Christine Phan-Shultz and Joe Sims. More

Just meh. Car is fine. Took 3 hours from start to finish, and we were paying cash for our car. Totally, completely unwilling to work with us on price. Salesman Car is fine. Took 3 hours from start to finish, and we were paying cash for our car. Totally, completely unwilling to work with us on price. Salesman stated, "well, we have to make money you know." Things I care about when shopping for a car: 1) Car value 2) Efficiency in buying process I could care less for fancy facilities and people dressed in suits wearing nice watches. I don't care that they're a mega car dealer or have useless frills. I want a car a good value, and the buying process to be efficient. The car we bought, I know we overpaid for. By $1000, based on valuations from several sources. They were completely unwilling to work with us on price. And the entire process took 3 hours. We went through the deal because the car was very nice, and was exactly what we wanted, just overpriced. Will most likely not use them again for our next car purchase. More

Pre-Owned with bad paint job I purchased a pre-certified 2012 Honda Accord EX-L at the end of 2014. I thought I was getting a great deal and the car only had 31K miles on it. Six I purchased a pre-certified 2012 Honda Accord EX-L at the end of 2014. I thought I was getting a great deal and the car only had 31K miles on it. Six months after, the manufacturer battery died so I had to buy a replacement, as it was not covered by warranty. I recently took car in for the airbag recall and while it was raised up, the tech advised me that the front bumper had been repainted and said it was a poor job. The car also has some heavy scratches on the driver's door that were touched up when I purchased the car. Of course the car was very shiny and polished when I bought it, but now that poor paint job and touch ups are starting to show. Now I feel like I got taken. More

Broke Back Window for my Odessy and took 10 days + still ? the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back m the most worest dealership i have ever visited, very bad service, for replacing odessy back door glass took 10 days and did not get my viechle back me, gave lot of trouble. don't even think about going there. More

Long wait When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so When I made my appointment I was very specific in asking about how long the oil change would take. Oil change is certainly not a detailed process so I was quoted an hour maximum. This place does NOT offer a loaner vehicle while you wait they make you "rent a car" from them if you want one. I was on time for my appointment but after one hour there seemed to be no effort to contact me as to the status of my car so I went to ask. I was told it was taking a little longer. asked why as it was just an oil change. No real answer given. 15 minutes later I asked again. He said , "what do you want me to do"... I said" get me my car please". I had another engagement I had bought tickets for to attend with my daughter who was home from college and did not want to be late. 15 minutes later again I frantically asked him to just get me my car. He said ok it is in the garage ready BUT he still did not have my paperwork ready for me to pay/check out.... He hen had to see his service manager because I had a coupon and the manager needed to approve it. Ughh, that seriously took another 7 minutes to get done before I could finally pay for and leave with my vehicle. I was very later for the event I had tickets for to attend with my daughter. Honda Nation could have cared less. More

Bait and Switch I was quoted via email an OTD price on a 2017 Honda they had in stock. I called TWICE to confirm that the car was in stock and the quoted out the door I was quoted via email an OTD price on a 2017 Honda they had in stock. I called TWICE to confirm that the car was in stock and the quoted out the door price. After driving a long distance to purchase the car the sales manager refused to honor that price. I had called to confirm the price just before I drove to the dealer. And don't suggest I call the general manager, I already did and he did not return my call. This would have been this fourth new Honda I've purchased. More

They took my crv rear two tires I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad t I bought crv brand new car just two months ago from autonation honda,when they conduct oil change they took rear two tires and replaced with the bad tires ,now my car was so noisy when I drive on highway because they put a bad tires,beware they can change anything to your car,dont trust them . More

Old fashioned bait and switch Be wary of going here. I emailed the salesman (who was very polite in every interaction via phone and email) asking for a specific OTD price for a Be wary of going here. I emailed the salesman (who was very polite in every interaction via phone and email) asking for a specific OTD price for a new car. He called me and booked an appointment in the evening to come purchase it. Even the sales manager emailed me with subject "THE SHORTEST EMAIL YOU'VE EVER READ!" and the body of the email had just one sentence "Let's do business." The upper case in the subject is the manager's, not mine :) Our family eagerly drove over to the dealer after work. Everything seemed fine at first. We were greeted warmly, shown the car, features were explained, and off went the salesman to get the pricing ready. Guess how much the OTD price was on the pricing sheet - $1000 more than what I thought we went to purchase the car for. I called the BS and got up to walk out. The salesman went to talk to the bosses and came back with a meaningless apology. The sales manager didn't have the courtesy to show his face even once during the hour we wasted at the place. More

Can't trust management! I have been waiting for my plates for four months since the vehicle was purchased and the manager (William) promised me two weeks ago I would have t I have been waiting for my plates for four months since the vehicle was purchased and the manager (William) promised me two weeks ago I would have them by now. Still no plates! More

No one will take your call or call you back Found a car online that I wanted to purchase. I emailed them and no one emailed me back. So I tried the chat feature and they didn't know anything a Found a car online that I wanted to purchase. I emailed them and no one emailed me back. So I tried the chat feature and they didn't know anything about the car, must be a 3rd party service. Called in and no salesman available so I asked for the used car manager, who refused to take my call and refereed me back to the receptionist. At this point I figured, if anyone wants to sell car the General Manager would, so I asked for him and left a message. NOTHING! Called back the next day and left him a second message. NOTHING! Then, on the 3rd day he had someone else call me back. I've been looking at cars for 2 weeks now, and have other dealers calling and emailing me non stop trying to earn my business and these guys wont even pick up the phone. TERRIBLE!!! More