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AutoNation Honda Lewisville

Lewisville, TX

Overview
Reviews
Vehicles
4.5
1,193 Reviews
The AutoNation Honda Lewisville Way Here at AutoNation Honda Lewisville, it is our mission to be the automotive home of drivers in the Lewisville, TX area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Honda models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Lewisville.
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601 Waters Ridge

Lewisville, TX

75057

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Showing 1,193 reviews

August 30, 2021

Efficient & trustworthy auto service. Have used this service center for years. Reliable. More

by Ginger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashlyn K
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 30, 2021

Very attentive service representative - James Norris - took care of all requests. Always kept me updated every step of the way. Great service! I will continue using them. More

by ansel.hosein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Norris
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 29, 2021

Normally I am very pleased with the service here. However the dealership was unable find and fix my problem, it continues and I am extremely upset over the problem. I will be bringing it back to hopefully g More

by phylliscmeyerson
Recommend Dealer
Yes
Employees Worked With
Cynthia
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5524 to discuss what we can do to help.

Sep 03, 2021 -

phylliscmeyerson responded

I tired to call as you directed, was unable to reach anyone, just adding to my frustration with the service. Until trying to reach you I was actually feeling pretty good about my follow up service. The first time I brought the car in they were unable to find anything wrong, even though I continued to have trouble starting the car. I brought it back 10 days later. I told them I was not leaving until it was fixed. They got the master mechanic working on it this time, (it would have been nice to have someone who knew something the first time). They did find two problems: the starter and some issues with the electrical cables, which was fixed. As of now (5 days later) I have not had any additional problems. I did speak to the mechanic (Haun), who really knew his stuff too bad he did not work on my car to begin with. Cynthia really tried both times to get it fixed. Don't tell people to call, if they cannot get through to someone.

August 29, 2021

My service representative Jon was very professional. He kept me informed throughout the whole service. The service was completed quickly. I am very pleased with the care I received as a customer. More

by Coach M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 29, 2021

Service is excellent. Employees are friendly. Waiting area is spacious and clean. Car wash is provided after service. More

by Kathie D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Malone
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi Kathie, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2021

Darius worked with us and we found the perfect vehicle for our daughter. He went above and beyond what we expected. Kudos to Autonation More

by rjoe65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius and Ali
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 26, 2021

Thank you to my service adviser Cynthia for helping me decided what’s next steps I needed to service my vehicle . She was Great! A More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Cortez
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

August 26, 2021

Had a very pleasant experience with the service technician Steven Yoo. More

by nm1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Yoo
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.

August 26, 2021

Horrible service department. Multiple times messages have been left and no return calls. The general manager never returns your calls. More

by J H
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All service sept and the manager
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 26, 2021

Any rating for this service department above a 1 are bogus. I have called this service department on 6 - 8 occasions and have never been able to connect with a service advisor. I have left messages More

by 9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
If I had ever spoken with any of them I might be able to add them here.
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Sep 03, 2021 -

AutoNation Honda Lewisville responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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