AutoNation Honda Lewisville

They harrsesed me for months Even after I said no they continued to email and call me. I blocked phone number so they swiched numbers 5 times. They also switched emails after I bl Even after I said no they continued to email and call me. I blocked phone number so they swiched numbers 5 times. They also switched emails after I blocked emails. One time I just went on the internet site to look around. A few minutes later I received an email letting me know they were tracking my IP address!! More

Simple question Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel li Never visit this place. Customer service is way poor. I had simple question about audio code: and I call services and talk to Joe. Joe make me feel like it's too much for me to ask for help and rude as xxxx. He even made the comment as I answer my own question without let me finished talking. I ask for manager and she is same as joe poor customer service. Instead of listening my question she just ask me what type of car I have.. I guess this is the type of customer service are being trained and accepted only at this location. Very disappointed. Never visit this location again.. More

Deceitful sales reps Went there on a Saturday to look at a car which was on their website while I was there. The rep I met with was Ahmed - be wary of this person, deceitf Went there on a Saturday to look at a car which was on their website while I was there. The rep I met with was Ahmed - be wary of this person, deceitful and cheating. I would have been ok if the deal wouldn't have worked out. What bothered me was having to spend 2 hours and him making all kinds of excuses why he couldn't show me the course, and trying to sell me something I didn't want. More

Bait and Switch They checked my credit and waited over 30 minutes to tell me a price that was more than advertised on the website. And why do they always want to cal They checked my credit and waited over 30 minutes to tell me a price that was more than advertised on the website. And why do they always want to call and talk to me right after I leave? If I was looking for an apartment to rent, would I get my credit history checked first, before given the price? Salesman told me 25K OTD, but it was 27K OTD. Wasted hours. More

Horrible Experience - Bait and Switch I live in NYS and was trying to help my granddaughter who lives in Dallas find a reliable used car. We went thru the listings on the internet, decide I live in NYS and was trying to help my granddaughter who lives in Dallas find a reliable used car. We went thru the listings on the internet, decided on the ones we wanted to test drive and called and set up an appointment. When my granddaughter showed up they had her drive totally different cars. When I called to ask what was going on I was told one of the ones we were interested in had been sold while she was there and the other one wasn’t ready to be test driven. then thy called back and said it was there and again when she went they had her drive a different car. Excuse again was that the car wasn’t ready to be test driven and they also had a different sales person work with her although we had both spoken with the original salesman that day and he was going to show it to her. When I again asked what was going on the salesman emailed us pictures showing extensive body work being done on the car. The Carfax report they provided for this car stated the car had NOT been in any accidents and had no other problems. Hmm! Who’s lying here? I wouldn’t buy a flea from this dealership. Found them very dishonest, annoying and underhanded. Worse customer service I’ve ever had at a car dealership. Save your time and avoid this place. More

new car buying Overall a good experience. Their price is unbeatable. Mary G. (Sales) is great to work with. I would recommend this dealership to my friends and famil Overall a good experience. Their price is unbeatable. Mary G. (Sales) is great to work with. I would recommend this dealership to my friends and family for any new Honda vehicle purchase. More

3 1/2 hours for new tire Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was ma Bought my new Honda Civic from here (great experience with that) but called them because my tire pressure gauge kept coming on and I thought it was malfunctioning. Called and dealership said they could reset it in 5 minutes. This was during a workday but I had already checked and filled tire pressure for a few days so I wanted to fix this. When I arrived it was pretty empty but no one came to greet me. I had to meander into the service area and grab someone sitting at a computer doing nothing in particular. He came out and inspected the tire and we found a nail that he said needed to be replaced. He quoted the cost and I told him I had a work meeting in 2 hours could it be done. He said yes they weren't busy so I gave the green light. It took over 3 1/2 hours to complete the job. As I complained and said I have to go I kept getting "its in the shop being worked on right now". For hours. I had to cancel my meeting (and the following one) which cost me money as I own my own business. I never got an explanation or reason for the extraordinary wait. I used the website chat the next day to talk to someone to leave a complaint (not looking for anything just wanted to let the owners/management know) and the chat desk representative took down all my information and told me they would reach out which they never did. This is unacceptable customer service all around and I will never have my cars serviced here again. Reading other reviews with similar "it's being worked on" I believe there is a systemic problem with the service department. Avoid it. More

Waited 3 hours for an oil change Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have tak Waited 4 hours for an oil change. Was told several times that my car is being worked on when it wasn’t. Should have been honest and I would have taken my car elsewhere More

Worse car purchasing experience EVER 7/15/17 purchases 2013 Kia Rio LX certified used. After filing up with gas 7 days later engine light came on. Called Lester, he told us to drive it a 7/15/17 purchases 2013 Kia Rio LX certified used. After filing up with gas 7 days later engine light came on. Called Lester, he told us to drive it a few days will go off. It didn't, told to buy gas cap. 2 days after gas cap purchase engine light still on. Took car back and had to ask for rental. 2 days later after hearing nothing Lester said they couldn't fix we would have to take to Kia. Picked up car to take to KIA. Next day called 7 times to ask for rental, kept being placed on hold (later find out Lester was not there) and never called back. Mike Bright called back after receptionist was cursed out. Asked for money back. Mike said he started 3 days ago to "fix" the place. Found out the car had been in dealership day before we purchased and it was never looked at even though they claimed it was certified. He took car back again we received a rental without asking. Mike was great. Returned to pick up car and noted several places the car had been damaged while in their care. Took car home 2 days later the battery died. 10.6 voltage would not charge. If there was an option under a 1 I would choose it. 1 star is too high. More

so easy!! being active duty military and living out of the state, my spouse went to trade in my car for a brand new Honda..the service was great from start to f being active duty military and living out of the state, my spouse went to trade in my car for a brand new Honda..the service was great from start to finish. they made it easy on me considering i was so far away and there was only so much i could do..needless to say, i am very happy with my brand new car and would totally come back in the future when looking to purchase another! More