AutoNation Honda Lewisville
Lewisville, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,517 reviews
I visited AutoNation Honda Lewisville yesterday morning with a friend as a serious buyer, fully prepared to purchase a Honda Accord. I had done my research, was ready to discuss numbers, and expected a pro with a friend as a serious buyer, fully prepared to purchase a Honda Accord. I had done my research, was ready to discuss numbers, and expected a professional sales experience. Unfortunately, that is not what I received. From the beginning, the interaction with Scott felt dismissive rather than welcoming. Comments referencing “Charlie and the Chocolate Factory” and a “golden ticket,” asking whether I wanted the “front or back” of the car because “the front has the engine,” and joking that we owed him $1 for coffee we never had came across as sarcastic and unprofessional. As a customer prepared to make a significant financial decision, I did not find that behavior appropriate. When my friend helped discuss pricing and walked through the math behind a realistic out-the-door number, the tone shifted further. Instead of having a constructive conversation, the response we received was defensive and condescending. Telling customers “that’s not how math works,” only to calculate the exact same figures moments later, does not build trust. It undermines it. What concerned me most was the suggestion that we should consider going to a Hyundai dealership instead. As someone who specifically came to purchase a Honda, being redirected to a competitor felt dismissive and disrespectful. I walked into this dealership ready to buy. I walked out feeling talked down to and undervalued as a customer. To the General Manager: this is not about one awkward joke. It is about professionalism and respect. Buyers who are prepared to make a purchase should be treated with courtesy and seriousness. I hope this feedback is taken constructively so future customers do not leave feeling the way I did, More
Spencer was friendly. I liked the new facility and the waiting area was clean and nice. There were a lot of coupons, so I think I'll visit there again next time. I liked the new facility and the waiting area was clean and nice. There were a lot of coupons, so I think I'll visit there again next time. More
Marcus was a pleasure to work with. He was very professional and willing to answer all of my questions. Jamaal is in training and doing a great job. I was in communication with him for He was very professional and willing to answer all of my questions. Jamaal is in training and doing a great job. I was in communication with him for several days before my appointment and he was very helpful in narrowing down what I was looking for at the dealership. Great team and very pleasant experience More



