AutoNation Honda Fremont - Service Center

Had made a sit-in appointment on Saturday.Reported the Had made a sit-in appointment on Saturday. Reported the following issues to the service advisor (Mike): a) Engine lights on b) Grinding noise in Had made a sit-in appointment on Saturday. Reported the following issues to the service advisor (Mike): a) Engine lights on b) Grinding noise in the front He said a 192 point check is needed to diagnose the issues and you may be able to get back only by 5 pm due to the volume. I thought my odds of getting this fixed quicker with Auto Nation was better. So, I left my vehicle behind. But, when he called me in the evening he said that only the engine light issue was diagnosed with a multi-point check. And a whole new diagnosis is needed for the grinding noise and will be done only on Monday. And that Andy will be working with me. On Monday, Andy said that noise was from the front wheel bearings and they need to be replaced. However, bearings were not available and could get done by Tuesday. I was charged $500 just for diagnosis of the issues. I had emailed Mike to share the following: 1) Details and cost of either of the diagnostics done. 2) A copy of the diagnostic checklist & results against each line item. Also, 3) Why were the diagnoses for both the reported issues not done by the committed timeline of 5 pm Saturday? It's over 2 weeks and I am waiting for a response. More

Dependable,respectful,effecient,friendly,concern,honest and let you know right away when your car needs to change some parts. and let you know right away when your car needs to change some parts. More

Excellent customer service from Nathan Duong. He helped explain to me all the problems with my car and he calls for a follow-up. - Wing Hoang explain to me all the problems with my car and he calls for a follow-up. - Wing Hoang More

Daniel was friendly, he explained the condition of the car. The maintenance service was quick and straightforward. Happy with the service car. The maintenance service was quick and straightforward. Happy with the service More

Good service and helping nature to the customer. I prefer to go here for my car service to go here for my car service More

Quick and easy, this dealership got me in and out to take care of the recall on my vehicle so I can renew my registration. They don’t fumble around or waste your time like other dealerships and they only tak care of the recall on my vehicle so I can renew my registration. They don’t fumble around or waste your time like other dealerships and they only take care of exactly what you asked for which is perfect. More

Easy to make an appointment. They found the issue right away, was able to repair it, and checked to see if the warranty covered the repairs (it did)! Would come here again. away, was able to repair it, and checked to see if the warranty covered the repairs (it did)! Would come here again. More

The service adviser is always very helpful and pleasant. They make sure my car is ready within a couple hours as I am stuck in the waiting room as come from the other side of the bay. They make sure my car is ready within a couple hours as I am stuck in the waiting room as come from the other side of the bay. More

Received fairly smooth service. Took much less time than I expected and carried on with my day. I expected and carried on with my day. More

My service advisor, Andy, assisted me in a professional and courteous manner. The service he offered me was reasonable and thorough. and courteous manner. The service he offered me was reasonable and thorough. More