AutoNation Honda Fremont - Service Center

this is a good Honda dealership and a well organized service center if you can't wait for a mechanic shop to order the parts for a routine maintenance. service center if you can't wait for a mechanic shop to order the parts for a routine maintenance. More

Service advisor was very helpful and friendly… provided quick service and is a conveniently located facility… courtesy shuttle service was also prompt and friendly. quick service and is a conveniently located facility… courtesy shuttle service was also prompt and friendly. More

I have mostly been unhappy with my experiences here and I’m probably not going to return. They need to hire more people, most likely, or better managers. I was upset the first time I visited because even t I’m probably not going to return. They need to hire more people, most likely, or better managers. I was upset the first time I visited because even though I’d let them know what I needed when I made the appointment they hadn’t ordered the part yet so the work took longer than it should’ve. Then I made an appointment for an oil change — no one was there to greet me and when they finally showed up they said the service would take more than hour so I left and went to one of the hundreds of businesses that offer oil changes in less than an hour for less money. Most recently I needed a transmission switch, something Curbee couldn’t do for me. They’d already done a diagnostic, but Honda had to do their own so I paid for it twice even though I had the first diagnostic info to show them. I’m getting ahead of myself, though. First I waited in line for 20-30 minutes past my appointment time. When Ariel finally greeted me he told me immediately how tired he was — it was about 10:25 in the morning. I pointed out that Monday was Labor Day and he said he also had Tuesday and Wednesday off. I was dropping my car off on Saturday, so I made sure to ask if someone else would be helping me before he got back on Thursday — I needed my car by Thursday night. He said yes. No one called me Saturday to say they looked at my car. No one called me Tuesday. I got a call Wednesday that my car needed a new transmission switch (which I’d shown them Saturday) and thankfully they had one in stock so I could get the work done that day, and indeed it was ready a couple hours later. Tyler, who greeted me when I walked in, is the beet employee I’ve met there. Great customer service, and I don’t even think it was his job necessarily. He said the cashier had just been at the counter, but she had disappeared so he took me to the agent at the desk next to Ariel’s empty one, who didn’t even smile. This was John Lu, who has all the customer service skills of a brick. He went over my invoice and I saw they were charging me about $140 for a part if mostly seen offered for half that price or less. When I asked John if he could do anything about that he said, “You’ll have to take that up with Ariel.” “And Ariel’s on vacation.” “Oh, is he on vacation?” The dude works right next to you and you don’t know? At the end of his 2nd day out of work? Thankfully I had a 15% off coupon that softened the blow, but I’m going to try to avoid going back to Autonation Honda at all costs. Praise Tyler for his customer service, hire more people, smooth out your processes and retrain everybody. The cashier came back in while John was invoicing me. She was laughing and yelling about killing ants somewhere. She did not offer to take over for John and he did not walk me over to her when she returned. What is her job? Loud exterminator? This place sucks. More

Good quality service. Service advisor is very professional both in knowledge and communication attitude with customers Service advisor is very professional both in knowledge and communication attitude with customers More

Great professional service technician Dao with expert advice and knowledge available to answer questions about your Honda vehicle. Well worth a drive to protect your car and investment. advice and knowledge available to answer questions about your Honda vehicle. Well worth a drive to protect your car and investment. More

Kam provided a great customer service and explain all the services I need for my vehicle. services I need for my vehicle. More

I had my brakes and rotors done at this dealer about a month ago. Everything was fine, in fact, the service writer was helpful and knowledgeable and easy to work with. Service writer got sick and I think month ago. Everything was fine, in fact, the service writer was helpful and knowledgeable and easy to work with. Service writer got sick and I think some things fell through the cracks, but that was easily remedied by the team giving me a loaner to help with any extra time it took. I only wish there was more communication from their side with letting me know what's going on instead of me having to call to figure out how long I should expect the delay to take. Also, as per usual, price is rather high for their labor hours but I think that's to be expected at a dealership, unfortunately. More

I am happy to write a review of the Honda dealership maintenance service. Here is my review: I have been a loyal customer of Honda for over 10 years, and I always trust their dealership maintenance ser maintenance service. Here is my review: I have been a loyal customer of Honda for over 10 years, and I always trust their dealership maintenance service to keep my car in top condition. The General Manager, Brian Tam, is very professional, courteous, and knowledgeable. His expert team always explains the work that needs to be done, the cost, and the time frame. His team also gives me helpful tips on how to maintain my car and save money on gas. The technicians at the Honda dealership are also very skilled and efficient. They use genuine Honda parts and follow the manufacturer’s guidelines. They always do a thorough inspection and make sure everything is working properly. They also clean and wash my car after every service. I am very satisfied with the Honda dealership maintenance service, and I highly recommend it to anyone who owns a Honda vehicle. They are reliable, honest, and friendly. They always go above and beyond to make sure I am happy with their service. Thank you, Brian Tam and the Honda team, for taking good care of my car! More

It was a busy Saturday but employees are very helpful from the drop off to the reception. Kam the agent is very patient explaining the details of the work that needs to be done. from the drop off to the reception. Kam the agent is very patient explaining the details of the work that needs to be done. More

I’ve been going to AutoNation Honda Fremont for years and I am pleased each time I get service. The staff is always helpful and pleasant. I am pleased each time I get service. The staff is always helpful and pleasant. More