AutoNation Honda Fremont - Service Center

Always a pleasure to get service done there. Everything was well explained and had the service that I needed. Friendly workers! Everything was well explained and had the service that I needed. Friendly workers! More

Went to this dealership on a weekday to schedule an appointment to work on my car on the weekend. Customer service was great in welcoming me and taking notes of my car. They were very professional and appointment to work on my car on the weekend. Customer service was great in welcoming me and taking notes of my car. They were very professional and took pictures before work was being done. I just needed a tire replacement and wheel alignment for my appointment. After waiting 2.5 hours my car was out and ready to go. I waited in the waiting room and didn’t not experience any delays. More

Ariel over at Fremont auto nation is the best! He’s always friendly always greets me with a great big smile answers all my questions without making me feel rushed in the checking in and out proces He’s always friendly always greets me with a great big smile answers all my questions without making me feel rushed in the checking in and out process is always fast and efficient More

I had gone for oil and filter change and the technician sent a video of an issue found during inspection. I requested to make the fix and they accommodated the work even during tight schedule. sent a video of an issue found during inspection. I requested to make the fix and they accommodated the work even during tight schedule. More

They got me in and quick and were very courteous. And the job was done well. And the job was done well. More

The place looks very nice and clean and the people are very friendly. Thank you very much for your help. very friendly. Thank you very much for your help. More

this is a good Honda dealership and a well organized service center if you can't wait for a mechanic shop to order the parts for a routine maintenance. service center if you can't wait for a mechanic shop to order the parts for a routine maintenance. More

Service advisor was very helpful and friendly… provided quick service and is a conveniently located facility… courtesy shuttle service was also prompt and friendly. quick service and is a conveniently located facility… courtesy shuttle service was also prompt and friendly. More

I have mostly been unhappy with my experiences here and I’m probably not going to return. They need to hire more people, most likely, or better managers. I was upset the first time I visited because even t I’m probably not going to return. They need to hire more people, most likely, or better managers. I was upset the first time I visited because even though I’d let them know what I needed when I made the appointment they hadn’t ordered the part yet so the work took longer than it should’ve. Then I made an appointment for an oil change — no one was there to greet me and when they finally showed up they said the service would take more than hour so I left and went to one of the hundreds of businesses that offer oil changes in less than an hour for less money. Most recently I needed a transmission switch, something Curbee couldn’t do for me. They’d already done a diagnostic, but Honda had to do their own so I paid for it twice even though I had the first diagnostic info to show them. I’m getting ahead of myself, though. First I waited in line for 20-30 minutes past my appointment time. When Ariel finally greeted me he told me immediately how tired he was — it was about 10:25 in the morning. I pointed out that Monday was Labor Day and he said he also had Tuesday and Wednesday off. I was dropping my car off on Saturday, so I made sure to ask if someone else would be helping me before he got back on Thursday — I needed my car by Thursday night. He said yes. No one called me Saturday to say they looked at my car. No one called me Tuesday. I got a call Wednesday that my car needed a new transmission switch (which I’d shown them Saturday) and thankfully they had one in stock so I could get the work done that day, and indeed it was ready a couple hours later. Tyler, who greeted me when I walked in, is the beet employee I’ve met there. Great customer service, and I don’t even think it was his job necessarily. He said the cashier had just been at the counter, but she had disappeared so he took me to the agent at the desk next to Ariel’s empty one, who didn’t even smile. This was John Lu, who has all the customer service skills of a brick. He went over my invoice and I saw they were charging me about $140 for a part if mostly seen offered for half that price or less. When I asked John if he could do anything about that he said, “You’ll have to take that up with Ariel.” “And Ariel’s on vacation.” “Oh, is he on vacation?” The dude works right next to you and you don’t know? At the end of his 2nd day out of work? Thankfully I had a 15% off coupon that softened the blow, but I’m going to try to avoid going back to Autonation Honda at all costs. Praise Tyler for his customer service, hire more people, smooth out your processes and retrain everybody. The cashier came back in while John was invoicing me. She was laughing and yelling about killing ants somewhere. She did not offer to take over for John and he did not walk me over to her when she returned. What is her job? Loud exterminator? This place sucks. More

Good quality service. Service advisor is very professional both in knowledge and communication attitude with customers Service advisor is very professional both in knowledge and communication attitude with customers More