AutoNation Honda Fremont - Service Center

I usually give this Honda dealership a 5 star rating, but this particular visit wasn't the best. I realize the availability of the parts, shipping, personnel shortage, etc...but my car vehicle was at the dea this particular visit wasn't the best. I realize the availability of the parts, shipping, personnel shortage, etc...but my car vehicle was at the dealership for over 6 weeks. They did give us a nice loaner, no issues there. The reason for 3 stars is the lack of communication and then an inflated price when the vehicle was finally ready. As mentioned, I knew up front that it would take longer than normal for this repair, but when I have to call in once or twice a week, leave messages with our assigned serivce rep, then finally call and get to a different person, just to get an update...not the level of customer serive that we usually receive. The out-the-door price was higher than what we had talked about, but the vehicle is running great, and it was a repair that had to be completed at the dealer. Overall, we will continue to bring our vehicles here, and hope the communication statys on par with other service reps that we've had in the past 10+ years. More

I like them because they are very trustworthy. They are very punctual and provide compliments like car wash and ride They are very punctual and provide compliments like car wash and ride More

I have been going here for almost 10 years. I have never had a bad experience. The advisors are very courteous and helpful. The appointments are well managed and delays are rare. I have never had a bad experience. The advisors are very courteous and helpful. The appointments are well managed and delays are rare. More

Saved me by untying a stuck seatbelt, courtesy of some mischief by my kids. He did it in two minutes! mischief by my kids. He did it in two minutes! More

Awesome. Service was fast and easy. My car was done with in a timely manner. Service was fast and easy. My car was done with in a timely manner. More

Took me in right away even without me having an appointment. Devron was very help. appointment. Devron was very help. More

I got there early, they took in the car and kept me informed of status. Good communication and friendly service is hard to find these days. informed of status. Good communication and friendly service is hard to find these days. More

I had a great experience having my car serviced by Ariel. I really appreciated his help. I really appreciated his help. More

Always a pleasure to get service done in Autonation Honda Fremont. Ariel explained to me everything in detail and provided some valuable suggestions. Got my car serviced and ready within 2 hours. Fremont. Ariel explained to me everything in detail and provided some valuable suggestions. Got my car serviced and ready within 2 hours. More

Gordon kept me apprised of the status of my car, both in person and via email. person and via email. More