AutoNation Honda Fremont - Service Center

I was able to book a service the night before, very pleased with the availability. pleased with the availability. More

I am leasing this car. First I was told I had to bring my car to the dealership for maintenance. Received email to bring my car over. The service agent looked at the das First I was told I had to bring my car to the dealership for maintenance. Received email to bring my car over. The service agent looked at the dashboard and said I do not need maintenance. He also said I can take my car to my regular auto shop. Honda is ok as long as it is properly maintained. Recently I had my car checked, oil changed and tire rotated at my regular shop. My mechanic found something that looks like oil leak. Recommended that I take my car to Honda to have it checked. I made an appointment for 4 o'clock . When I got there, I was told that it takes 6 hours to do the work and therefore I had to leave my car. I told the agent the car had already been checked and maintained and that what I need is Honda to take a look at the place where the oil looked like leaking. I was ready to show the service record and the photo of the leak. Agent did not even look at them and said I should have taken my car to them instead of to my regular auto shop. Honda did not have a car I could borrow. I had to rent a car for the next 2 days. Eventually I was told that the stain was from the factory and that they put dye. I did not understand and had to ask for the manager to clarify several points. Manager was very helpful. Honda should have loaner program in place. I bet there are other customers who encountered inconvenience. I am very disappointed with Honda. My family loves Honda but this service experience was very frustrating and cost me more than it should have. More

Was helped by Andy. Did a great job and got my car back before the estimated time. Great service and communication from him. Did a great job and got my car back before the estimated time. Great service and communication from him. More

Excellent service. Jessica is a great service advisor and kept me updated at every stage. Technicians seem to awesome too. It was nice that they sent me a video upda Jessica is a great service advisor and kept me updated at every stage. Technicians seem to awesome too. It was nice that they sent me a video update explaining what was going on. More

Great job! Jason is very professional. He took care of my car and help me to complete DMV Recall Certificate. Jason is very professional. He took care of my car and help me to complete DMV Recall Certificate. More

Wait and tight parking spots. Very expensive place to get the service done. Went for oil change and enjoyed spending $2300. Other Honda dealer did not recommend those service. We’ Very expensive place to get the service done. Went for oil change and enjoyed spending $2300. Other Honda dealer did not recommend those service. We’re they really needed or sales tactics. More

5/14- I took my vehicle to AutoNation Fremont for routine maintenance. I was greeted by an advisor, Dianna. She was professional and helpful. She answered any questions and concerns I had. maintenance. I was greeted by an advisor, Dianna. She was professional and helpful. She answered any questions and concerns I had. More

Dianna is super! She cares and makes sure a good job done. She traces to root cause of the battery issue. She cares and makes sure a good job done. She traces to root cause of the battery issue. More

Nathan is very nice. He explained to me what happened to my car and asked me to go back in a couple months to check if my car has a leak. He explained to me what happened to my car and asked me to go back in a couple months to check if my car has a leak. More

Service writer took care of me, and helped me understand. I do have a question with regards to the final report, the report talks about the life of the tires but I do not understand and want clarification. I do have a question with regards to the final report, the report talks about the life of the tires but I do not understand and want clarification. More