AutoNation Honda Fremont - Service Center

Nathan was Amazing, customer Service excellent and very professional, Service great and fast. Good dealership. professional, Service great and fast. Good dealership. More

I was able to get an appointment in a timely manner. And the service was excellent. And the service was excellent. More

The service was very fast & efficient. The process was very easy to get my car serviced. Lily was great! The process was very easy to get my car serviced. Lily was great! More

Have appointment but needs to wait in car line. No shuttle or rent car provided. No shuttle or rent car provided. More

The service representative, Jessica is very professional and efficient. She provided me the best customer service. My experience with Honda service is great! and efficient. She provided me the best customer service. My experience with Honda service is great! More

Professional front desk, explain everything well both at front and after service Waiting is too long, I arrived 15 mins earlier of my appointment time. 1 hour service took about 4hour 30 minutes to compl front and after service Waiting is too long, I arrived 15 mins earlier of my appointment time. 1 hour service took about 4hour 30 minutes to complete. Waiting room is small, basic and somewhat rundown. More

Helpful . Reliable Honest timely approachable affordable good service best customer service . Clean .good price , good for handling customer Reliable Honest timely approachable affordable good service best customer service . Clean .good price , good for handling customer More

This one star review is specifically about my interaction with Service Advisor Andy Mui on Friday, 9/23/2022 for my 7AM oil change appointment. Andy attempted to charge me an outrageously inflated fee ($116 with Service Advisor Andy Mui on Friday, 9/23/2022 for my 7AM oil change appointment. Andy attempted to charge me an outrageously inflated fee ($116.00) for a regular oil change. When I questioned him about the high cost, he responded by asking me if I wanted to take my car somewhere else. I have been taking my car to Autowest Honda for oil changes since 2003 and this insolent response was unacceptable. After I asked Andy to display my previous oil change invoice for $65.00 to justify the sudden increase in cost, he agreed to lower the cost of my oil change from $116.00 to $64.00. In addition to attempting to charge me an inflated price, Andy deliberately did not inform me when my car was ready and I had to go to the lot to see if my car was still in the service bay. I have had positive interactions with other Service Advisors during previous service visits to Autowest Honda but Andy's attitude towards me was inexplicably dismissive and rude; I will be asking for another Service Advisor during subsequent visits. Please relay my concerns about Mr. Mui's disagreeable behavior on 9/23/2022 to senior management at Autowest Honda. More

Amazing and fast service. Couldn’t be happier.they listened to what I wanted. Thank you Honda. Couldn’t be happier.they listened to what I wanted. Thank you Honda. More