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AutoNation Honda Fremont - Service Center

Fremont, CA

4.7
1,042 Reviews

1,042 Reviews of AutoNation Honda Fremont - Service Center

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January 19, 2023

The service was fast enough and the service advisor is very helpful. The only thing that's why I did not give a five star is because the regular oil change charge is more than $200 and my car is less than More

by Eagle 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devron Gepalaga
Jan 23, 2023 -

AutoNation Honda Fremont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 18, 2023

The cost of regular maintenance was pretty high. The service package cost is much higher compared to other honda dealers nearby. Also, there was no shuttle transportation for drop/pick. Service Advi More

by Anshul Goel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devron
Jan 20, 2023 -

AutoNation Honda Fremont responded

Hi Anshul, we regret your experience with us here but are glad you brought this to our attention. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (510) 224-4801, so we can work towards a resolution.

January 18, 2023

Fast, reliable and excellent service. Helpful service advisor. Answered information that I requested without any pushback. More

by Raul Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Jan 22, 2023 -

AutoNation Honda Fremont responded

Hi Raul, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

January 17, 2023

Good. Helped with all service options. Was friendly and accommodating even when I went bit late More

by Tairon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devron
Jan 21, 2023 -

AutoNation Honda Fremont responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 17, 2023

Overall, the experience is very organized, from drop off to pickup. Dao listens to my requests and accomodates them in his recommendations. More

by lgjmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dao
Jan 21, 2023 -

AutoNation Honda Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 17, 2023

They will try to sell more than required which question marks on required items. Otherwise they don’t usually have long waits and give rides one way. More

by Adi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnson
Jan 20, 2023 -

AutoNation Honda Fremont responded

Hi Adi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (510) 224-4801. We'd appreciate the chance to make your experience a positive one.

January 14, 2023

A nice and knowledgeable staff in a relaxed atmosphere. They are eager to help and accommodating to everyone. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dao
Jan 19, 2023 -

AutoNation Honda Fremont responded

Hello Ray, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 12, 2023

Great service, managed to take care of my car free even it’s out of the warranty window. More

by S lin
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Jan 17, 2023 -

AutoNation Honda Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2023

When we arrived we were advised there'd be no way they could fit us in for service, but they made sure we got in and out the door that same day. Great service. More

by edurrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 17, 2023 -

AutoNation Honda Fremont responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 09, 2023

The dealership is close to home and conveniently located. The people are polite and friendly and ae helpful. The only complaint I have is the phone number goes to an out-of-state call center and t More

by rod112902
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Devron Gepalaga, Andrew Frey
Jan 12, 2023 -

AutoNation Honda Fremont responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Jan 12, 2023 -

rod112902 responded

Thank you. This will eliminate a lot of frustration when you need status or have a question on the service order.

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