AutoNation Honda Fremont - Service Center

Bought My Pilot May 21st ( Sunday ) Kent Branner was The Sales Gentlement that initiated the sales Talk. He is Very professional and straight forward. HeTalked to the sales manager and continue negotiations Sales Gentlement that initiated the sales Talk. He is Very professional and straight forward. HeTalked to the sales manager and continue negotiations. Taking me awhile to decide so he pass me another sales associate named Sami... Sami is cool. After finalizing the deal, before i drive it off, I noticed a MISALIGNMENT on the vehicles left front bumber. Notified Kent and a Sales manager and made them take a picture. They said it should be an easy quick fix! just bring it to service. Kind of frustrated to see a brand new PILOT like that with a misaligned defect bumper. So I took it home first and and i did not use it until i made an appointment for friday MAY 26. Only day that i can be approved from work and force to take a day off. Also, the only time i used the car is to travel from home to the dealer. Commute about 32 miles total. On the day of my appointment, I was there real early, first customer to the service department. Met with the Service Associate, Christopher Amaya. Nice Dude! Took my car and I started the waiting part. 3 hours later, He finally Explained everything, then later find out that it wont get done until the next day. Bummer! Ended up provided me a Rental car from HERTZ because they do not have a Loner. Im so Bumbed out and Frustarated. Christopher Amaya, in the other hand, is very attentive and kept me in touch on what is happening. Told me that they need to order a part and that the car was sent to their trusted body shop. Once they receive the part, The service department was able to fixed it the next day. So I came back today (Saturday) May 27 and picked up My Vehicle. Im satistied at the outcome! Giving Credit to CHRISTOPHER AMAYA for the constant communication and customer service. I will be contacting him for my scheduled maintenance! Also, I like to recognize Mr ANDREW, i believe he is their Service Supervisor and or Manager, for explaining everything. I shared my side that i was kind of fustrated with the whole issue. He definitely understand me. Mr Andrew Actually Help me out and and Gave me a courtesy after the service was completed. Thank you! OVERALL, at the end of the day, I Like to Recognize Cristopher Amaya for his efforts, good communication and follow ups. And Mr Andrew for Showing courtesy and Customer Service. See you in the next Scheduled Maintenace appointment! More

Good customer service. Friendly staff. Quick service. Waiting area was clean with snacks and drinks. Friendly staff. Quick service. Waiting area was clean with snacks and drinks. More

Great customer service. Friendly and attentive staff. My service representative was Dao Nguyen. He is very good at his job. Friendly and attentive staff. My service representative was Dao Nguyen. He is very good at his job. More

The line is moving fast and the estimated wait time is accurate. Nathan shows me how to check real time tire pressure. accurate. Nathan shows me how to check real time tire pressure. More

Very good services for all and service advisor is very knowledgeable. The service was up to expectation and i was given all the help I needed by the service advisor by Andrew knowledgeable. The service was up to expectation and i was given all the help I needed by the service advisor by Andrew More

The service was up to expectation and i was given all the help I needed by the service advisor Ariel Barbon. help I needed by the service advisor Ariel Barbon. More

Very good services for all and service advisor is very knowledgeable. The charges is very reasonable. knowledgeable. The charges is very reasonable. More

Great customer service. The service advisor assigned "Serpoosh Kambiz" provided me an insight on how to take care of my car, by providing recommendations. Also, I was given The service advisor assigned "Serpoosh Kambiz" provided me an insight on how to take care of my car, by providing recommendations. Also, I was given a free cash wash. Yay to that! Mr Kam is very patient and diligent in dealing with customers. I highly recommend his attitude. More

Very friendly and respectful staff. Appreciate that they let me know what services are recommended, but they don’t force to get everything. Appreciate that they let me know what services are recommended, but they don’t force to get everything. More

Great experience all around, Service Advisor Gordon was very thorough and the Technician even sent a video showing my truck and his findings. Great place to get your car serviced! very thorough and the Technician even sent a video showing my truck and his findings. Great place to get your car serviced! More