AutoNation Honda Fremont - Service Center

Avoid at all cost. Made an appointment for a recall Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to the service dept. as scheduled, and the service adviser tells me they don't have the part. WHAT? I was furious, the SA without apology says they can do the recall in a few days, but never called me to schedule of follow up. When I asked to speak to a manger, they were "busy" I just had the recall performed at South Bay Honda, and let me tell you what a difference. More

Came here for oil change, but got lecture promotion about the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to g the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to get free car wash, but instead of a clean car wash, it got a greasy car wash, all of my windows were greasy and I have no idea what kind of things they used to clean up my windows. My car was clean before and it became dirty now... SIGH... will not come back... :( More

30k services including fuel injection flush/decarb system on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being char on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being charged $250, So, total I spent $1059 for 30k services. Is Honda accord too expensive to maintain ? or the service department cheat me ?? More

My wife took her 2-year old 30K mile Honda Accord for a 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+ 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+tax for the 30K service! I'd definitely avoid service dept in this dealer. More

Service Contract Cheat and Fraud: AutoWest Honda Fremont Service Contract Cheat and Fraud: AutoWest Honda Fremont In July 2003, I purchased a Honda Care service contract (7 years 100000 miles) at $795.00 Service Contract Cheat and Fraud: AutoWest Honda Fremont In July 2003, I purchased a Honda Care service contract (7 years 100000 miles) at $795.00 from AutoWest Honda-Fremont dealership. At the time of purchase, the finance manager told me that the contract payment is 100% reimbursement if I did not use it during the period of contract. In June 2006, I noticed the contract actually was already expired on March 2005. I though it is a 7 years contract started from the time of purchase. But when I went to claim my money, Mr. Fields, the director of finance in AutoWest Honda dealership, refused my claim and said I must present him a form, which acutally they never told me the truth 3 years back. I realized the case might fall into the following: (1) Warranty disclosures in the agreement; (2) Disclaimer of warranties; (3) Unfair or deceptive trade practices; I believe it is the dealership responsibility to provide all documents to make the contract valid and legal. Do not go to this dealership, if you do not want to be cheated and laughed at your face later. More

I bought a used car from the dealer. they narrated wrong claims saying that the vehicle went through 100 point inspection and is in an excellent condition. Within days of buying the vehicle, I had a rear br claims saying that the vehicle went through 100 point inspection and is in an excellent condition. Within days of buying the vehicle, I had a rear brake drum failure and a coolent leak from the Engine Head Gasket. When I took the car to the dealer, he refused to even listen to me or help in anyway. He was impolite and uncourteous. I ended up paying additional $$$ to fix the problems in the car and wishing I would never had bought the vehicle from this dealership. Stay away from them if you want to be safe...else, Its upto your luck !! More