AutoNation Honda Fremont - Service Center

Bad customer service I could not get hold of any service adviser or anybody that could address my problem. they put you on hold and nobody return the call. worst experienc I could not get hold of any service adviser or anybody that could address my problem. they put you on hold and nobody return the call. worst experience I ever had with customer service. don't buy any warranty or service from this dealership because you will not receive the service you paid for. More

Never going here again My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Do My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Doing some research shows its well know issue with hondas but honda does not acknowledge it and says its your driving. Anyway, many dealers would resurface them for free at-least once. All my odyssey services are done here (B13 just a week before). Service rep says it will be 100$ for diagnosis and 300 something for resurfacing the front rotors. I went ahead and got it done thinking Honda will reimburse me (they raised a ticket and they can help). A day later honda customer service calls and tells they dont reimburse the rotors. Coming back to the dealer, I am way dissatisfied with them that I am putting off the purchase of clarity and any Honda car in future. More

Great service and customer support Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done More

Great service for my Odyssey I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and ho I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and how much you feel you can trust them. So I Googled and Yelp'ed and found Lilly Carbis at the AutoNation Honda Service center. She is hands down one of the best advisors I have come across. She clearly knows her way around a car and is great at what she does. She's also great at customer service and goes far in taking care of her customers. There are some other (favorable) reviews for her as well on Yelp, but the sentiments are well deserved. More

Service department manager highly unprofessional. Came her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the s her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the shop to see if had been started on yet. Around this time some guy comes storming through the shop getting in peoples faces yelling and cursing at them. Something to do with a few work stations were dirty and cluttered. I asked a mechanic who he was and was told he is Phil the service manager. I'm very unhappy to see that's how he treats his employees, no human being should be talked to the way he did. I will not be returning or be recommending anyone to bring there vehicle here till a professional manager is hired. More

Avoid at all cost. Made an appointment for a recall Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to the service dept. as scheduled, and the service adviser tells me they don't have the part. WHAT? I was furious, the SA without apology says they can do the recall in a few days, but never called me to schedule of follow up. When I asked to speak to a manger, they were "busy" I just had the recall performed at South Bay Honda, and let me tell you what a difference. More

Came here for oil change, but got lecture promotion about the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to g the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to get free car wash, but instead of a clean car wash, it got a greasy car wash, all of my windows were greasy and I have no idea what kind of things they used to clean up my windows. My car was clean before and it became dirty now... SIGH... will not come back... :( More

30k services including fuel injection flush/decarb system on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being char on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being charged $250, So, total I spent $1059 for 30k services. Is Honda accord too expensive to maintain ? or the service department cheat me ?? More

My wife took her 2-year old 30K mile Honda Accord for a 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+ 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+tax for the 30K service! I'd definitely avoid service dept in this dealer. More