AutoNation Honda Fremont - Service Center

Never going here again My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Do My 2012 Odyssey has a rotors issue where vehicle starts shaking when apply breakes (factory break pads are still good), Its worst at higher speeds. Doing some research shows its well know issue with hondas but honda does not acknowledge it and says its your driving. Anyway, many dealers would resurface them for free at-least once. All my odyssey services are done here (B13 just a week before). Service rep says it will be 100$ for diagnosis and 300 something for resurfacing the front rotors. I went ahead and got it done thinking Honda will reimburse me (they raised a ticket and they can help). A day later honda customer service calls and tells they dont reimburse the rotors. Coming back to the dealer, I am way dissatisfied with them that I am putting off the purchase of clarity and any Honda car in future. More

Great service and customer support Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done Had oil change and alignment good customer service good people would come here again for more service I would refer people to your service well done More

Great service for my Odyssey I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and ho I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and how much you feel you can trust them. So I Googled and Yelp'ed and found Lilly Carbis at the AutoNation Honda Service center. She is hands down one of the best advisors I have come across. She clearly knows her way around a car and is great at what she does. She's also great at customer service and goes far in taking care of her customers. There are some other (favorable) reviews for her as well on Yelp, but the sentiments are well deserved. More

Service department manager highly unprofessional. Came her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the s her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the shop to see if had been started on yet. Around this time some guy comes storming through the shop getting in peoples faces yelling and cursing at them. Something to do with a few work stations were dirty and cluttered. I asked a mechanic who he was and was told he is Phil the service manager. I'm very unhappy to see that's how he treats his employees, no human being should be talked to the way he did. I will not be returning or be recommending anyone to bring there vehicle here till a professional manager is hired. More

Avoid at all cost. Made an appointment for a recall Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to the service dept. as scheduled, and the service adviser tells me they don't have the part. WHAT? I was furious, the SA without apology says they can do the recall in a few days, but never called me to schedule of follow up. When I asked to speak to a manger, they were "busy" I just had the recall performed at South Bay Honda, and let me tell you what a difference. More

Came here for oil change, but got lecture promotion about the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to g the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to get free car wash, but instead of a clean car wash, it got a greasy car wash, all of my windows were greasy and I have no idea what kind of things they used to clean up my windows. My car was clean before and it became dirty now... SIGH... will not come back... :( More

30k services including fuel injection flush/decarb system on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being char on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being charged $250, So, total I spent $1059 for 30k services. Is Honda accord too expensive to maintain ? or the service department cheat me ?? More

My wife took her 2-year old 30K mile Honda Accord for a 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+ 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+tax for the 30K service! I'd definitely avoid service dept in this dealer. More

Service Contract Cheat and Fraud: AutoWest Honda Fremont Service Contract Cheat and Fraud: AutoWest Honda Fremont In July 2003, I purchased a Honda Care service contract (7 years 100000 miles) at $795.00 Service Contract Cheat and Fraud: AutoWest Honda Fremont In July 2003, I purchased a Honda Care service contract (7 years 100000 miles) at $795.00 from AutoWest Honda-Fremont dealership. At the time of purchase, the finance manager told me that the contract payment is 100% reimbursement if I did not use it during the period of contract. In June 2006, I noticed the contract actually was already expired on March 2005. I though it is a 7 years contract started from the time of purchase. But when I went to claim my money, Mr. Fields, the director of finance in AutoWest Honda dealership, refused my claim and said I must present him a form, which acutally they never told me the truth 3 years back. I realized the case might fall into the following: (1) Warranty disclosures in the agreement; (2) Disclaimer of warranties; (3) Unfair or deceptive trade practices; I believe it is the dealership responsibility to provide all documents to make the contract valid and legal. Do not go to this dealership, if you do not want to be cheated and laughed at your face later. More

I bought a used car from the dealer. they narrated wrong claims saying that the vehicle went through 100 point inspection and is in an excellent condition. Within days of buying the vehicle, I had a rear br claims saying that the vehicle went through 100 point inspection and is in an excellent condition. Within days of buying the vehicle, I had a rear brake drum failure and a coolent leak from the Engine Head Gasket. When I took the car to the dealer, he refused to even listen to me or help in anyway. He was impolite and uncourteous. I ended up paying additional $$$ to fix the problems in the car and wishing I would never had bought the vehicle from this dealership. Stay away from them if you want to be safe...else, Its upto your luck !! More