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AutoNation Honda Fremont - Service Center
Fremont, CA
1,041 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,041 Reviews of AutoNation Honda Fremont - Service Center
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December 31, 2024
Freemont Honda service center is worst service center in USA. Do not go there and if you are trying to buy long term contract like 2-3 Years never buy. The problem 1 - Simple services took like hours li USA. Do not go there and if you are trying to buy long term contract like 2-3 Years never buy. The problem 1 - Simple services took like hours like more than 4 hours and while they commit it will be 1-2 hours. They will never communicate with you why you are late. You will stay there go the service manager so many times he will only say 15 mins which is a lie. 2 - They asked me to do wheel alignment and I agree. After 4 hours they did not give me back car then they said wait for 15 mins. After one hour they called me and said your car is ready. Then ask me initial service paper and give me a service paper and said we will not charge you. When I go through the service they did not do wheel realignment and mentioned client declined. When I asked why you do this he said i consulted with my manager. 3 - Every time you go service hour is long. Either they do not have enough people or people who bought long term contract punished by them with long wait 4 - You take appointment and stay in line for 20 mins even no one is there to address you why you are here. Very very frustrating . Can some one help how to take this to consumer service forum as they do not have any official grievance register . I wrote to his manager shown on a bill board no response from manager. More
by Abhi
Employees Worked With
NA
July 11, 2024
Needed to replace a punctured tire (since it was unrepairable) and was looking for same tire - this tire was out of stock at all local tire shops - Nathan (at ANH Fremont) was very helpful securing unrepairable) and was looking for same tire - this tire was out of stock at all local tire shops - Nathan (at ANH Fremont) was very helpful securing a tire at a warehouse, bringing it to ANH Fremont, and getting replacement completed in the same day. Very nice to see this level of attention to customer needs! More
by dmitri
Employees Worked With
Nathan, Jason
July 10, 2024
I bought a used car from AutoNation for my teenager and two months down the road, the battery died. I called up the dealership and they were more than willing to help with the issue and even accommodated m two months down the road, the battery died. I called up the dealership and they were more than willing to help with the issue and even accommodated me late in the evening. I just brought the car in and they replaced the battery right away. Excellent customer service. More
by Ashish A
Employees Worked With
Can't remember
July 05, 2024
Service is poor, had my maintenance serviced on July 03, 2023, pulled up at the service line on time for my appointment, it took 30 minutes wait to be attended by a service advisor, 2 hours expected waiting 2023, pulled up at the service line on time for my appointment, it took 30 minutes wait to be attended by a service advisor, 2 hours expected waiting time( as promised) went beyond 3 hours, lastly advisor Devon promised to email my service receipt but never did. More
by Mike
Employees Worked With
Devon
July 05, 2024
AutoNation Honda Fremont has always been my go dealer even though there is a closer Honda dealer to my home. The service here is just better and worth the extra time to drive there. even though there is a closer Honda dealer to my home. The service here is just better and worth the extra time to drive there. More
by bmrtech
Employees Worked With
Jason
June 23, 2024
Great customer service, accommodating atmosphere and snacks if you wait a while, consistent updates and completions of service around the predicted time you are given. I travel very far for this dealers snacks if you wait a while, consistent updates and completions of service around the predicted time you are given. I travel very far for this dealership although there some Honda dealerships closer to me. More
by shanon15
Employees Worked With
Tyler
June 21, 2024
Advisor Dao is very good and explain to me the services I need in my next visit.I also like the video from Joe the technician who did my Pilot 2017.. need in my next visit.I also like the video from Joe the technician who did my Pilot 2017.. More
by Tito
Employees Worked With
Nguyen,Dao
June 14, 2024
Great service, love the message system that keeps you updated throughout without having to bother or pull staff from current task, and haven’t had any problems. Overall, awesome experience. updated throughout without having to bother or pull staff from current task, and haven’t had any problems. Overall, awesome experience. More
by Lmelohelp
Employees Worked With
Jason
