AutoNation Honda Fremont | Page 163

AutoWest Honda of Fremont sold us a used car from their inventory one year ago. Unbeknownst to us or Autowest, the car had a modification that eventually caused an erroneous airbag deployment a year later inventory one year ago. Unbeknownst to us or Autowest, the car had a modification that eventually caused an erroneous airbag deployment a year later. We complained to Autowest Honda knowing we had purchased the car “as is.” To our surprise, their new GM took care of us beyond what we had hoped for. How many dealerships would take full responsibility for their used cars, “which by virtue carry its own risk?” It is nice to know that there are still honest businesses out there that care about people and not just about making money. We trust AutoWest Honda to fully take care of its customers. More

Autonation in Fremont responded right away to my internet query. Alan answered all my questions quickly and was very professsional. There was no bait and switch, they delivered what they said they would. query. Alan answered all my questions quickly and was very professsional. There was no bait and switch, they delivered what they said they would. I would definitely recommend Alan and the internet sales team. More

Avoid at all cost. Made an appointment for a recall Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to Avoid at all cost. Made an appointment for a recall item on my Honda Civic. Received a call the night before the appointment as a reminder. Go to the service dept. as scheduled, and the service adviser tells me they don't have the part. WHAT? I was furious, the SA without apology says they can do the recall in a few days, but never called me to schedule of follow up. When I asked to speak to a manger, they were "busy" I just had the recall performed at South Bay Honda, and let me tell you what a difference. More

Went to this Honda dealership to buy a new 2012 Honda Accord Coupe the people there are not friendly at all especially the management. Trying to make a good deal and they did not cooperate with my family Accord Coupe the people there are not friendly at all especially the management. Trying to make a good deal and they did not cooperate with my family whats so ever. We wanted just to buy a new car that we wanted and they just blew us off by saying you should just look into a different car, because we are not making profit by selling the car for that amount. And it was not a dramatic price drop just only a few hundred. NOT A GOOD PLACE TO STOP BY TO BUY OR SEARCH OF A NEW CAR GIVING US WRONG INFORMATION ABOUT OTHER HONDA DEALERSHIPS SAYING WE ARE THE ONLY DEALERSHIP THAT HAS A 2012 HONDA ACCORD COUPE. GUESS WHAT WE BOUGHT ONE AT "CAPITAL HONDA"! WILL NOT RECOMMEND ANYONE TO THIS HORRIBLE CUSTOMER SERVICE DEALERSHIP. BE VERY AWARE! More

Came here for oil change, but got lecture promotion about the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to g the package service and blah blah... which obviously I don't need it until I see the result. After car is done with oil change, my car supposed to get free car wash, but instead of a clean car wash, it got a greasy car wash, all of my windows were greasy and I have no idea what kind of things they used to clean up my windows. My car was clean before and it became dirty now... SIGH... will not come back... :( More

Very pathetic and unprofessional service. The guy was rude and does not know how to show basic courtesy to a customer. for example he says it will take 20 mins to take a car out for test drive. The guys rude and does not know how to show basic courtesy to a customer. for example he says it will take 20 mins to take a car out for test drive. The guys talk with a rude tone and a attitude fitting a king. It felt to me and my wife as if he was doing a favor by selling or something. In fact the price he quoted was ridiculous - I bought my Accord EX-L Navi from ANOTHER dealer on the same night at 500$ lesser price. When I asked why he says he will have to fetch 2 keys to remove the car in front of the car I intend to test drive. My God - there has to be some respect for others time. These guys are useless salesman. Don't waste your time on these. More

Don't ever dare buying a car from them. Want to know why? Service is terrible, the cars they sell are like a part of fraud. They will sell you a used car without doing any inspections whatsoever. Within the Service is terrible, the cars they sell are like a part of fraud. They will sell you a used car without doing any inspections whatsoever. Within the first week, the car needed complete transmission service , it had leaks, smelled terrible; like a burn. After taking the car to a mechanic, they told me the car had been in an accident and painted. They dealer covered it up. Then they threaten you and tell you to xxxx off. Finance is the worst to work with; the salespersons act like they dont know whats going on and they act unaware of all the xxxxxxxx issues with the cars. They will sell you "salvage" and lemon cars which have no records on the carfax! Always take a mechanic with you. Don't ever buy from them. Terrible!!! More

30k services including fuel injection flush/decarb system on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being char on value/clear throttle body; it tatally costs me $809. And, was called later saying my rear break need to be replaced immediately, and being charged $250, So, total I spent $1059 for 30k services. Is Honda accord too expensive to maintain ? or the service department cheat me ?? More

My wife took her 2-year old 30K mile Honda Accord for a 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+ 30K service at Auto West Honda, the service guy hid additional services in the basic service package and jacked up the cost, we ended up paying $850+tax for the 30K service! I'd definitely avoid service dept in this dealer. More

I recently bought a brand new Honda. I was going to pay the full price. But the finance department told me that I should finance the car so I could increase my credit score. I am 22 yr old. I thought that the full price. But the finance department told me that I should finance the car so I could increase my credit score. I am 22 yr old. I thought that would be a good choice down the road. He then misled me about extra services. It only a month after the purchase, when the first monthly statement came, that I realized an extra $5000 had been added to the final price. More